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#AIIM14	
  #AIIM14	
  
#AIIM14	
  
Overcoming	
  Change	
  Management	
  Resistance:	
  	
  
Crea4ng	
  an	
  Informa4on	
...
#AIIM14	
  
Crea4ng	
  Informa4on	
  Community 	
  	
  
§  Change	
  Management	
  
§  Community	
  Defined	
  
§  5	
  ...
#AIIM14	
  
Change	
  Management	
  
§  How	
  much	
  does	
  your	
  organizaIon	
  invest	
  in	
  change	
  
manageme...
www.aiim.org/infochaos	
  
Do	
  YOU	
  understand	
  the	
  business	
  	
  
challenge	
  of	
  the	
  next	
  10	
  year...
#AIIM14	
  
Community	
  Defined	
  
§  com·∙mu·∙ni·∙ty	
  
§  noun:	
  community;	
  plural	
  noun:	
  communi4es	
  
	...
#AIIM14	
  
5	
  Steps	
  to	
  Community	
  
§  1)	
  Define	
  your	
  goals	
  
§  2)	
  IdenIfy	
  your	
  audience	
...
#AIIM14	
  
1)	
  Define	
  Your	
  Goals	
  
§  Managing	
  informaIon	
  falls	
  on	
  the	
  shoulders	
  of	
  
every...
#AIIM14	
  
2)	
  Iden4fy	
  your	
  Audience	
  
§  Brainstorm	
  List	
  of	
  stakeholders	
  or	
  Arch	
  enemies	
 ...
#AIIM14	
  
3)	
  Plan	
  Topics	
  &	
  Find	
  Sharing	
  Area	
  
§  Select	
  topics	
  that	
  align	
  with	
  info...
#AIIM14	
  
4)	
  Determine	
  Comms	
  Plan	
  
§  Who	
  will	
  create	
  and	
  present	
  your	
  materials?	
  
§ ...
#AIIM14	
  
5)	
  Keep	
  the	
  Faith	
  !	
  
§  Just	
  keep	
  smiling	
  
§  Watch	
  for	
  the	
  ripple	
  effect...
#AIIM14	
  
Q&A	
  
§  Any	
  quesIons	
  ??	
  
Sherri	
  Adame	
  
Director	
  Data	
  Governance	
  &	
  Quality	
  
s...
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Creating an Information Community

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Managing information falls on the shoulders of everyone in your organization. So how do you engage workers to understand how information security policies relate to data standards? How do you keep in touch with what challenges the business has with information? Learn how Premier Farnell started their Information Community for educational and interactive discussions. Get tips and steps for how you can start one at your organization.

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Transcript of "Creating an Information Community"

  1. 1. #AIIM14  #AIIM14   #AIIM14   Overcoming  Change  Management  Resistance:     Crea4ng  an  Informa4on  Community  in  your   Organiza4on   Sherri  Adame   Director  Data  Governance  &  Quality   Premier  Farnell   sherriadame@twiAer  
  2. 2. #AIIM14   Crea4ng  Informa4on  Community     §  Change  Management   §  Community  Defined   §  5  steps  to  community   §  Q&A  
  3. 3. #AIIM14   Change  Management   §  How  much  does  your  organizaIon  invest  in  change   management?       §  Change  management  begins  with  a  conversaIon     §  Apprehension  relief  with  educaIon  and  experience   §  Be  the  change  management  you  want  to  see   §  Create  a  team  that  can  be  spokespeople  for  your   InformaIon  or  Data  iniIaIves  with  educaIon   §  Create  pracIcal  training  and  resources  for  your   organizaIon  to  reuse  overIme   §  Create  a  forum  for  idea  exchange  and  discussion   “Change  does  not  roll   in  on  the  wheels  of   inevitability,  but   comes  through   con4nuous  struggle.”   Mar4n  Luther  King,  Jr.    
  4. 4. www.aiim.org/infochaos   Do  YOU  understand  the  business     challenge  of  the  next  10  years?   This  ebook  from  AIIM  President   John  Mancini  explains.  
  5. 5. #AIIM14   Community  Defined   §  com·∙mu·∙ni·∙ty   §  noun:  community;  plural  noun:  communi4es     §  A  group  of  people  living  in  the  same  place  or  having  a  parIcular   characterisIc  in  common.   §  A  feeling  of  fellowship  with  others,  as  a  result  of  sharing  common   aUtudes,  interests,  and  goals.   §  Synonyms:  group,  body,  set,  circle,  clique,  facIon;  brotherhood,   sisterhood,  fraternity,  sorority,  sodality;  order,  congregaIon,  abbey,   convent  ;  district,  region,  zone,  area,  locality,  locale,  neighborhood;   public,  people,  ciIzenry,  populaIon,  collecIve;  residents,  inhabitants,   ciIzens;  gang,  bunch  ,  hood   Propose  that  our  community  is:   A group of passionate information and data professionals that share common attitudes.  
  6. 6. #AIIM14   5  Steps  to  Community   §  1)  Define  your  goals   §  2)  IdenIfy  your  audience   §  3)  Plan  your  topics  &  find  an  area  for  sharing   §  4)  Determine  your  communicaIons  plan   §  5)  Keep  the  faith  !  
  7. 7. #AIIM14   1)  Define  Your  Goals   §  Managing  informaIon  falls  on  the  shoulders  of   everyone  in  an  organizaIon.     §  Community  can  be  uIlized  to  engage  your   organizaIon  to  understand  how  informaIon   security  policies  relate  to  data  standards;  what   data  quality  is;  how  master  data  management   helps;  the  strategy  for  Big  Data;  etc.   §  EducaIonal  and  interacIve  discussions  can  be   facilitated  in  an  InformaIon  Community   meeIng.     §  Early  stages  Educate;  Baseline  terminology;  and   create  a  paradigm  of  understanding  for  strategic   programs;  Build  credibility  &  create   relaIonships   §  Later  facilitate  collaboraIon  and  innovaIon   §  YEAR  1   §  EducaIon;  create  training  materials   §  Baseline  terminology  for  large   strategic  programs   §  Define  the  concepts  and  possible   approaches   §  Look  for  pracIcal  applicaIons  of  the   topic  in  the  organizaIon   §  YEAR  2   §  CollaboraIon  with  strategic  iniIaIve   key  stakeholders   §  EducaIon  on  business  process  changes   and  new  technology  deployments  
  8. 8. #AIIM14   2)  Iden4fy  your  Audience   §  Brainstorm  List  of  stakeholders  or  Arch  enemies  and  their  direct  reports   §  Ask  HR  to  pull  a  list  of  everyone  who  has  informaIon  or  data  in  their  Itle   (maybe  ‘dba’  too)   §  Look  at  your  key  iniIaIves  determine  the  group  of  resources  that  will   drive  those  projects  to  compleIon   §  Look  at  the  areas  or  funcIons  your  governance  team  is  not  covering;   educate  that  group.   §  Start  with  your  own  team  –  make  sure  they  understand  the  key  areas  of   focus  for  your  informaIon  or  data  governance  iniIaIves  –  every  team   member  needs  to  be  a  spokesman  for  the  GREAT  work  you  are  doing  !  J  
  9. 9. #AIIM14   3)  Plan  Topics  &  Find  Sharing  Area   §  Select  topics  that  align  with  informaIon  iniIaIves  you  have   planned     §  Remember  your  goals  and  your  audience   §  Don’t  just  talk  about  the  architecture  and  technology  –  Talk   about  the  process  and  people  changes  required;  leave   technology  to  the  end  of  the  conversaIon;  aeer  all  most  of  our   best  pracIces  are  a  change  in  process  or  business  pracIce     §  Figure  out  how  you  will  share  your  materials     §  Are  you  creaIng  a  sharepoint  site  or  using  a  corporate  wiki  page?   §  Are  you  emailing  ?       §  Are  you  going  to  record  presentaIons?   §  Who  will  manage  the  community  materials?   §  Will  the  materials  expire?   §  Are  they  stored  read-­‐only  or  can  anyone  modify  the  materials?   Our  Year  1  Topics     ü Data  Quality     ü Master  Data  Management   ü Data  Standards   ü Metadata  Management   ü InformaIon  and  Data  Governance     Our  Year  2  Plans   Ø Managing  the  Data  Lifecycle   Ø Big  Data   Ø Customer  MDM   Ø Data  Quality  in  PracIce   Ø InformaIon  ROI    
  10. 10. #AIIM14   4)  Determine  Comms  Plan   §  Who  will  create  and  present  your  materials?   §  What  does  your  informaIon  community  do?  Does  your   informaIon  community  meet  as  a  group  or  just  share   materials  in  an  online  community?  Or  both?   §  Where  does  your  informaIon  community  meet?  If  you  meet   together  is  it  face  to  face  or  via  a  conference  call?  Are  there   mulIple  Ime  zones  to  consider?  If  its  via  a  conference  call   will  you  include  a  webex  or  goto  meeIng  for  presentaIon   slides?   §  When  does  your  community  meet  and/or  publish  materials?  
  11. 11. #AIIM14   5)  Keep  the  Faith  !   §  Just  keep  smiling   §  Watch  for  the  ripple  effect   §  Wait  for  the  call   §  Remain  posiIve  and  be  consistent   §  Look  for  aAendees  that  want  the  opportunity   to  present  a  success  or  challenge    
  12. 12. #AIIM14   Q&A   §  Any  quesIons  ??   Sherri  Adame   Director  Data  Governance  &  Quality   sherriadame@twiAer     Premier  Farnell    hAp://www.premierfarnell.com/       CHECK  OUT  THIS  COOL  VIDEO  -­‐  hAp://youtu.be/dUZjzQuTNX4    
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