#AIIMA Brave New World for InformationManagement                               Laurence Hart                    Chief Info...
Overview   The Lost Decade   The New Revolution   Breaking Through   Twitter     Speaker: @piewords     Hashtags:   ...
About AIIM   Global community of information professionals. We provide the education, research and certification that  inf...
Where It Started Correspondence Tracking   Document Management   Database   Custom Interface Innovation everywhere F...
ECM, The Lost Decade Enterprise Content Management (ECM) is the strategies, methods and tools usedto capture, manage, stor...
And Now? 66% of Information projects fail (Forrester) Lack of…     Planning     Communication     Innovation     Exp...
Even When it “Works” 45% of scanned documents are created  digitally 77% of invoices that arrive as PDF attachments  get...
Information is More Than Content Specialized systems rule Data provides Context Standards not enough   CMIS   WEMI
Those who dont know history are      destined to repeat it.                        -Edmund Burke
Advent of the Web Technology was pretty Zero client was enticing   Maintenance   Initial deployment Reality, 10 years...
Mobile Mobile is shiny “must-have” Key questions   How’s that website?   What is the problem? Solutions   Print to r...
Enterprise 2.0
Social Media
Social Business   New tools, not concepts   Layer on everything   Discoverable collaboration   Culture matters   Gami...
EMC Community
Big Data in Content Volume, Variety, Velocity Data all around us     Audit trails     Process Data     Social activit...
The Unanswerable Question  If all the obstacles to ECM adoption - e.g., user/culture acceptance, networksbandwidth, cost, ...
What Is The Cloud?
What Is The Cloud?
What is the Cloud?   Relieving us of the hard work   Ties it together   Tool, not goal   Not the answer to everything
Exciting Times Foundation is Systems of Record Doing it already   Collecting data   Being social   Using mobile Busi...
Discussion   Laurence Hart  lhart@aiim.orgTwitter: @piewords
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A Brave New World for Information Management

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The world of Content and Information Management is changing more dramatically than it has since the advent of the Web. Social, mobile, cloud, and big data are driving organization to create new Systems of Engagement with employees, customers, and partners. As the concept of “normal” business is altered and re-imagined, Information Professionals need to be ready to shepherd their organizations through these exciting challenges.

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  • Word of Pie http://wordofpie.comTwitter @piewords
  • In the 90s, I was doing Case Management and InnovatingInnovation in 2-3 years was rapid:MS Access to SQL Server plus Oracle.MS Access to VB16 to 32 bitTwo tier to three tier to Web
  • My average is less than 20%. I’m not an exception. Was setup for success to make it a careerContent Management Expert Paradox: http://wordofpie.com/2012/03/19/the-content-management-expert-paradox/Those that fail don’t stay with Content ManagementTechnology can be the reason, but if it is, it is usually because of poor implementation, not because of capabilities of the techCommunication includes user involvement. If users feel part of the solution building process, they are much happier with the delivered solution.Innovation includesProcess ImprovementsMobile capture, tablets, larger monitorsPicture: http://www.archdaily.com/27245/building-collapse-in-shanghai/
  • 45% of scanned documents created digitally- 77% of invoices that arrive as PDF attachments get printed- 31% of faxed invoices get printed and scanned back in- 32% of companies are seeing an increase in paper consumption25% of larger companies35% decreasingBeen a recession, so likely not due to overall growth of companiesWe were so enamored with technology that we didn’t think about how to solve the real issue, form factor, Apple?
  • Forget silos. Those were easy. We are dealing with information islands.Bridging or just ferrying information is tricky, especially when authentication and authorization are founded in separate systems (look for identity management features)CMIS: Content Management Interoperability ServicesWEMI: Web Engagement Management InteroperabilityIslands: http://www.citypictures.org/r-islands-223-bay-of-islands-new-zealand-2622.htm
  • History of Internet (http://sixrevisions.com/resources/the-history-of-the-internet-in-a-nutshell/)1991: first Web Page1995: Commercialization: SSL, eBay (Echo Bay), Amazon, GeocitiesTell story of SCATS (90% to test when “Web Interface” becomes a requirement in 1998)
  • Just like when the Web was released, everyone wants it, regardless of practicalityAsk the key questions, don’t just jump in. Get the foundation right. HTML5 might work betterConvenience is the key. Make the user’s life easier. Paperless doesn’t matter if life isn’t easier as a resultInstead of an app to manage user information, we are looking at a Information Industry Content aggregator that delivers curated news. Profile management would be a feature.
  • Good trend hereSlide left intentionally blank
  • Not Enterprise 2.0, is Social MediaSlide left intentionally blank
  • Not Social Media anymore either,all about Systems of EngagementBy itself…worthlessLayering of Systems of Enagement on the Systems of RecordGamification to force engagement (Documentum Support Forums and Johnny)Reduce “gaming” systemSet Goals and behaviors, avoid negative behaviorsStart simple and grow
  • New Gamification in the EMC community. Badges, ranking, missions to earn more
  • Talk about the audit records at USCISOver a billion recordsNo way to track behaviors without hurting performanceTrack it, analyze later. This is what Google is doing. They are collecting everything and figuring out how to use it as they goNeed to emulate Google’s approach to collect everything except use the data to help the system and not take over the world
  • These items that we do everyday constitute most of the work. Information Management is rarely simple or straightforward. So much time is spent solving these problems that conceiving of the next thing is challenging.
  • It is a magical land where life is good and happy.It is also a lot of hype. However, beneath the hype there is a lot of value.Credit:http://www.picturesdepot.com/places/19613/disneyland+castle+with+micky+and+minnie.html
  • Used to call the cloud the Internet ( picture circa 2007, data from the DIMES Project)Constantly changingKey word for todays Cloud is ServiceResources are metered, on-demand, and expands/contracts as necessary (elasticity)http://www.chrisharrison.net/index.php/Visualizations/InternetMap
  • So why do this? Two simple reasons regardless of organization…YOU!Allows you to focus on the Core BusinessInnovation is more possible when not stuck in the “routine”Enables Mobile and Big DataBandwidth/FirewallElastic resourcesThere is so much to this topic
  • These are exciting times again. After the Lost Decade of the ‘00s, the Content Industry is truly innovating again. The old systems are the foundation of this innovation. As individuals, we are doing this already. We just need to apply the activities of our personal life to our work life.Remember, there are no real Content or Information problems. The real issue, the business problem.
  • A Brave New World for Information Management

    1. 1. #AIIMA Brave New World for InformationManagement Laurence Hart Chief Information Officer AIIM
    2. 2. Overview The Lost Decade The New Revolution Breaking Through Twitter  Speaker: @piewords  Hashtags:  #MMTM12  #EMCWorld
    3. 3. About AIIM Global community of information professionals. We provide the education, research and certification that information professionals need to manage and shareinformation assets in an era of mobile, social, cloud and big data. • Community • Education • Research • Advocacy 65,000 Members Worldwide
    4. 4. Where It Started Correspondence Tracking  Document Management  Database  Custom Interface Innovation everywhere Future was bright
    5. 5. ECM, The Lost Decade Enterprise Content Management (ECM) is the strategies, methods and tools usedto capture, manage, store, preserve, and deliver content and documents related to organizational processes. ECM tools and strategies allow the management of an organizations unstructured information, wherever that information exists. ECM Define ECM - AIIM (October 2011) ECM ECM Project Project Project Digital Web Applications Records Email Asset Content Collaboration Content Management Management Management Management CCA Semantic External The Enterprise CMS Platform Process Services Interfaces Forms Content Services (SOAP, Reports WS-*, RSS, REST, Library Services RPC…)
    6. 6. And Now? 66% of Information projects fail (Forrester) Lack of…  Planning  Communication  Innovation  Experience Excessive scope Not the tech
    7. 7. Even When it “Works” 45% of scanned documents are created digitally 77% of invoices that arrive as PDF attachments get printed 31% of faxed invoices get printed and scanned again The Paper Free Office, AIIM Industry Watch February 2012 http://www.aiim.org/Research/Industry-Watch/Paper-Free-Capture-2012
    8. 8. Information is More Than Content Specialized systems rule Data provides Context Standards not enough  CMIS  WEMI
    9. 9. Those who dont know history are destined to repeat it. -Edmund Burke
    10. 10. Advent of the Web Technology was pretty Zero client was enticing  Maintenance  Initial deployment Reality, 10 years away
    11. 11. Mobile Mobile is shiny “must-have” Key questions  How’s that website?  What is the problem? Solutions  Print to review  Ad-hoc scanning Convenience
    12. 12. Enterprise 2.0
    13. 13. Social Media
    14. 14. Social Business New tools, not concepts Layer on everything Discoverable collaboration Culture matters Gamification nudges
    15. 15. EMC Community
    16. 16. Big Data in Content Volume, Variety, Velocity Data all around us  Audit trails  Process Data  Social activities  Clicks Trends, not numbers Good Google
    17. 17. The Unanswerable Question If all the obstacles to ECM adoption - e.g., user/culture acceptance, networksbandwidth, cost, security, etc.- were to go away, what would you do with ECM? Andrew Chapman http://nevertalkwhenyoucannod.com Fall 2010
    18. 18. What Is The Cloud?
    19. 19. What Is The Cloud?
    20. 20. What is the Cloud? Relieving us of the hard work Ties it together Tool, not goal Not the answer to everything
    21. 21. Exciting Times Foundation is Systems of Record Doing it already  Collecting data  Being social  Using mobile Business problems, not content problems
    22. 22. Discussion Laurence Hart lhart@aiim.orgTwitter: @piewords

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