1. #AIIM14
#AIIM14
#AIIM14
ECM
EVOLVED
The
New
ERA
of
How
Work
Gets
Done
Pete
Smerald
Director
Product
MarkeGng
and
Field
Enablement
EMC’s
Intelligent
InformaGon
Group
@twiNer
2. #AIIM14
Discussion
Topics
§ Store
and
retrieve
is
good,
but
making
use
of
the
informaGon
is
beNer
§ ECM
has
moved
from
the
back
office,
to
the
front
office,
to
the
mobile
office
§ Cloud
is
redefining
how
work
gets
done
3. #AIIM14
ECM
is
an
Evolving
Process
ECM
is
an
ongoing
and
evolving
strategy
for
maximizing
how
your
content
will
be
used
Content
Process
CollaboraGon
7. #AIIM14
Case
Management
Extends
ECM
Gartner
Report:
Cri?cal
Capabili?es
for
Case
Management
Frameworks
March
2014
“Case
work
is
nonrou-ne;
typically,
each
work
item
—
aka
"case"
—
is
a
unique
situa-on
that
involves
complex
interac-ons
between
content,
people,
and
business
or
regulatory
policies
to
achieve
an
op-mal
outcome.”
8. #AIIM14
• Capturing
and
storing
all
relevant
business
arGfacts
such
documents,
data,
social
interacGons
and
comments
• Quickly
locaGng
relevant
content
arGfacts
and
linking
to
processes
or
cases
• Convergence
of
ECM,
BPM,
and
AnalyGcs
to
drive
beNer
informaGon
worker
producGvity
Case
Management
Extends
ECM
9. #AIIM14
Process
Collabora?on
People
Analysis
All
InformaGon
in
Context
Case
Management
Awareness
Capture
&
Output
10. #AIIM14
Cross
Applica?on
Loan
Processing
Use
Case
Apply
Underwrite
Close
Service
Payoff
Capture
ECM
Process
Case
File
CommunicaGon
Analysis
12. www.aiim.org/infochaos
Do
YOU
understand
the
business
challenge
of
the
next
10
years?
This
ebook
from
AIIM
President
John
Mancini
explains.
13. #AIIM14
GLOBAL
REINSURANCE
COMPANY
Case Management
• Banking Mid- & Back-Office
• Investigations & Exceptions
• Fraud & Anti-Money Laundering
Unique Solution Elements
• Re-use enterprise repository to lower TCO
• MOREC compliant Records Management
• Integrated data retention policy on
Centera
“…we use SAP CM & Documentum together to eliminate paperwork and
to store AML SARS filings alongside Case Data archives for consistent
Compliance…”
14. #AIIM14
The
way
we
work
is
changing
Share
Access
Send
Anytime Anywhere Any Device
15. #AIIM14
SYNC
&
ACCESS
FILES
WITH
NO
EXTRA
STEPS
OUTSIDE
FIREWALL
INSIDE
FIREWALL
IPAD
MACBOOK
AIR
IPHONE
WINDOWS
8
IPHONE
ANDROID
MS
SURFACE
Users
Like
&
IT
Trust
Save
a
file
in
any
folder
and
it’s
synced/accessible
everywhere
16. #AIIM14
END
USER
&
PROCESS-‐DRIVEN
SHARING
Securely
share
content
beyond
the
firewall
through
a
business
process