#AIIM14	
  #AIIM14	
  
#AIIM14	
  
Take	
  Two	
  Updates	
  And	
  Call	
  Me	
  In	
  The	
  Morning:	
  	
  
The	
  Fut...
#AIIM14	
  
About	
  Us	
  -­‐	
  HCSC	
  
§  Largest	
  customer-­‐owned	
  health	
  insurer	
  in	
  the	
  United	
  ...
#AIIM14	
  
InformaEon	
  Chaos	
  
eDiscovery
Distributed
IBM Records Mgmt
Distributed
ImagePlus
Static Content
CM 8 (Ret...
#AIIM14	
  
Our	
  Opportunity	
  
§  Cost	
  savings	
  	
  
§  Streamline	
  business	
  
processes	
  
§  Common	
  ...
#AIIM14	
  
Ini@a@ve	
  to	
  	
  Consolidate	
  Repository	
  
§  Jus@fica@on/ROI	
  
§  Reduc@on	
  in	
  vendor	
  sup...
#AIIM14	
  
SupporEng	
  Future	
  CapabiliEes	
  
§  Content	
  Analy@cs	
  
§  Fraud	
  Inves@ga@on	
  
•  BI	
  	
  R...
#AIIM14	
  
Gather	
  
• Extracted	
  	
  informa@on	
  from	
  images	
  	
  
• Store	
  raw	
  data	
  into	
  	
  conte...
www.aiim.org/infochaos	
  
Do	
  YOU	
  understand	
  the	
  business	
  	
  
challenge	
  of	
  the	
  next	
  10	
  year...
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Take Two Updates and Call Me in the Morning

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Health Care Service Corporation (HCSC) recently completed a migration assessment and content consolidation project from a legacy enterprise content management system to the latest platform version. HCSC Line of Business and Technical leadership will detail business and technical milestones, focus on content migration, repository consolidation, business process improvement, cost savings, end user impact and overall project success criteria. Future capabilities and strategic projects will also be discussed as part of HCSC's overall ECM initiatives.

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Take Two Updates and Call Me in the Morning

  1. 1. #AIIM14  #AIIM14   #AIIM14   Take  Two  Updates  And  Call  Me  In  The  Morning:     The  Future  of  Healthcare  Starts  With  The  Latest  ECM  Systems   Du  Warren  Gibson  &  John  Zotalis   Sr.  Manager,  Applica@ons  &  Sr.  Manager  ECM   HCSC    
  2. 2. #AIIM14   About  Us  -­‐  HCSC   §  Largest  customer-­‐owned  health  insurer  in  the  United   States     §  Fourth  largest  overall,  opera@ng  through  its  Blue  Cross   and  Blue  Shield®  Plans  in  Illinois,  Montana,  New   Mexico,  Oklahoma  and  Texas.   §  Our  Purpose  -­‐  To  do  everything  in  our  power  to  stand   with  our  members  in  sickness  and  in  health    
  3. 3. #AIIM14   InformaEon  Chaos   eDiscovery Distributed IBM Records Mgmt Distributed ImagePlus Static Content CM 8 (Retail) Static Content Active  Content SourceOne Static Content   •  Inability  to  find  documents     •  Unable  to  provide  proper  record   reten@on   •  Duplicate  storage     •  Increased  support  staff     •  Increased  business  cost  for  searching   content     •  Various  workflow  tools     •  Various  user  interfaces     •  Various  document  inges@on  tools  to  store   to  the  mul@ple  repositories   Mobius VDR Static Content CM 8 (Group) Static Content Active  Content IBM P8 (Govt) Static Content Active  Content
  4. 4. #AIIM14   Our  Opportunity   §  Cost  savings     §  Streamline  business   processes   §  Common  UI   §  Centralized   Repository   eDiscovery Distributed IBM Records Mgmt Distributed Active Storage Active Content Static Storage Static Content 4   Common   UI  
  5. 5. #AIIM14   Ini@a@ve  to    Consolidate  Repository   §  Jus@fica@on/ROI   §  Reduc@on  in  vendor  support   and  maintenance   §  Reduce  licensing  cost   §  Overall  total  cost  of  owner  for   the  corpora@on  is  reduced     §  Increase  produc@vity   §  Increase  customer   sa@sfac@on   §  Streamline  Business   Processes   §  Align  technology  for  future   capabili@es   Structured Data CM 8 Distributed Distributed Enterprise Search eDiscovery Records Management MME CMOD SharePoint Interwoven WCM
  6. 6. #AIIM14   SupporEng  Future  CapabiliEes   §  Content  Analy@cs   §  Fraud  Inves@ga@on   •  BI    Repor@ng   •  Bridge  Unstructured  &  Structured  Content  
  7. 7. #AIIM14   Gather   • Extracted    informa@on  from  images     • Store  raw  data  into    content  store       Analyze   • Perform  analy@cs       • Iden@fy  sta@s@cally  significant   pa^erns  and  trends       Structure  and  Deliver   • Structure  data  in  meaningful  and   useful  ma^er     • Validate  informa@on   • Gain  insight  of  the  medical  records   data  to  make  be^er  business  use  and   decisions   • Bridge  the  Unstructured  and   Structure  content  to  obtain  a  360  view   of  a  member.       • U@lize  hard  copy  medical  records  &   electronic  health  records  more   efficiently     • Pull  together  accurate,  @mely,   relevant  informa@on  from  those   disparate  sources  to  improve  business   processes   PuLng  Unstructured  Content  to  Work   Process   Next  Steps    Business  Benefits   • Develop  Use  Cases  for  Content   Analy@cs   • Perform  Proof  of  Technology  to   obtain  a  greater  understanding  of  the   available  tools  and  HCSC  poten@al   benefits   • Create  a  business  cases  to  address   current    challenges   • Obtain  Senior  Leadership   Sponsorship   • Develop  Content  Analy@cs  Program   and  Center  of  Excellence  
  8. 8. www.aiim.org/infochaos   Do  YOU  understand  the  business     challenge  of  the  next  10  years?   This  ebook  from  AIIM  President   John  Mancini  explains.  
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