The Fragmented Enterprise: ECM in the Era of Social Business.
 

The Fragmented Enterprise: ECM in the Era of Social Business.

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The traditional organizational structure of workers sat at desktops, connecting to a business application protected by a firewall is rapidly eroding. In a short period of time we have gone from a ...

The traditional organizational structure of workers sat at desktops, connecting to a business application protected by a firewall is rapidly eroding. In a short period of time we have gone from a wired and bound world, to an unwired "internet in the pocket" world. Driven by the power of the cloud and the crowd, enterprise technology is experiencing innovation at an unparalleled pace with no sign of things slowing down. In this keynote session we will look at what this new digital infrastructure enables, both the positive opportunities for truly social business to emerge alongside the challenges and serious unresolved issues it also raises.

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The Fragmented Enterprise: ECM in the Era of Social Business. The Fragmented Enterprise: ECM in the Era of Social Business. Presentation Transcript

  • The  Fragmented  Enterprise:  ECM  in  the  era  of   Social  Business   Alan  Pelz-­‐Sharpe  –  Research  Director  Social  Business  
  • §  Founded  in  1999,  HQ  in  New  York   §  Owner  operated   §  300+  staff  globally     §  1500+  client  organizaLons  served   §  16,000  end  users  touched  per  year   §  Syndicated  research,  professional     services,  advisory,  affiliaLon,  events   §  Users,  vendors,  financiers,  service  firms   §  Globally  available,  local  focus  
  • §  Began  career  in  Document  Management  in  1990  Former   Partner  at  Real  Story  Group,  VP  at  Ovum  &  ConsulBng   Director  at  Wipro.    Currently  Research  Director  for  Social   Business  at  the  451  Research.     Recent  451  Reports:     The  reposi2oning  of  enterprise  social  networks   Enterprise  challenge  of  secure  document  collabora2on   The  socializa2on  of  the  collabora2ve  enterprise.   The  Social  Enterprise:  Defining  the  Future  of  Collabora2ve  Business?      
  • Agenda   •  FragmentaLon   •  Systems  of  Record  &  Engagement   •  MechanisLc  versus  Organic   •  The  Pace  of  Change   •  aka  some  bar  &  pie  charts   •  Winners  versus  Losers   •  Key  Takeaway  
  • The  Digital  Infrastructure  
  • Social   Business   BYOD   Device   BYOA   ApplicaLon   BYOE   Employee   BYOP   Process   Changing  Dynamics  
  • Compliant   Anyone   AnyLme   Anywhere   Anything   Challenges  of  Social  Business  
  • www.aiim.org/infochaos   Do  YOU  understand  the  business     challenge  of  the  next  10  years?   This  ebook  from  AIIM  President   John  Mancini  explains.  
  • Compliant   Anyone   AnyLme   Anywhere   Anything   •  Data   •  Documents   •  ApplicaLons   •  Tasks   •  Processes   •  CommunicaLons   Challenges  of  Social  Business  
  • Compliant   Anyone   AnyLme   Anywhere   Anything   •  Device   •  Geo   LocaLon   •  ApplicaLon/ Pla_orm   Challenges  of  Social  Business  
  • Compliant   Anyone   AnyLme   Anywhere   Anything   •  On  or  Offline   •  Push  or  Pull   •  Wired/ Wireless   Challenges  of  Social  Business  
  • Compliant   Anyone   AnyLme   Anywhere   Anything   •  Employees   •  Customers   •  Partners   •  Teams   •  Prospects   •  Crowd   Challenges  of  Social  Business  
  • Social   Business   Compliant   Anyone   AnyLme   Anywhere   Anything   •  Privacy   •  Regulatory   •  Appropriate   •  Auditable   •  Legal   Challenges  of  Social  Business  
  • Growing  challenges  &  Layers     13   •  Many applications •  Some on premises – some in the cloud •  Data & Unstructured Content •  All stored in live environment •  All in silos •  Majority of data ‘dark’ •  Increasing volume of ‘zombie’ applications
  • ECM  how  we  do  business  
  • Business   People   Process   Technology   Fundamentals  Modern  Business  
  • Social   Business   Organic   Controlling   MechanisLc   Dynamics  of  Modern  Business  
  • Today’s  tacLcal  market  drivers  -­‐  FSS   13%   4%   3%   65%   15%   Currently  Using   Plan  to  in  next  6   Months   Plan  to  More  than  6   months   No  plans   Don't  Know   ©451 Research 2014
  • Today’s  tacLcal  market  drivers  -­‐  Cloud   38%   19%   26%   17%   External  Cloud   Only   On  Premise  Only   Hybrid   Don't  Know   ©451 Research 2014
  • ECM  Buying  Trends  
  • What  do  we  do  on  the  move?   0%   10%   20%   30%   40%   50%   60%   70%   80%   Corporate  Mobile  ApplicaBons  
  • Winners  versus  Losers   •  Data  and  traffic  volumes  are  overwhelming  –  winners  only  manage   essenLals,  don’t  be  a  hoarder  –  Focus  on  IT  efficiency   •  Algorithms  only  tell  us  so  much  –  winners  invest  in  smart  people  to  use,   interpret,  interact  with  and  and  ask  the  right  quesLons   •  BYO  everything  will  be  a  reality  –  but  not  for  everything,  every  Lme  –   there  is  a  Lme  and  a  place…   •  Don’t  chase  fashions  –  focus  on  your  customers  and  your  products/ services  –  more  people  and  less  technology  may  be  the  way  forward   •  Do  watch  emerging  trends,  some  (not  many)  can  be  truly  disrupLve   •  Manage  data  from  creaLon  to  destrucLon  –  always    
  • Alan.Pelz-­‐Sharpe@451research.com   Twiper:  @socialbizalan