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Our Claims Services Aig Australia S Expertise Across An Extensive
Our Claims Services Aig Australia S Expertise Across An Extensive
Our Claims Services Aig Australia S Expertise Across An Extensive
Our Claims Services Aig Australia S Expertise Across An Extensive
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Our Claims Services Aig Australia S Expertise Across An Extensive

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Our Claims Services Aig Australia S Expertise Across An Extensive

Our Claims Services Aig Australia S Expertise Across An Extensive

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  • 1. Our Claims Services AIG Australia’s expertise across an extensive range of complex commercial insurance products and services is underpinned by the tremendous skill and experience of our claims team. At AIG we’re proud of our ability to handle major losses across various lines of business. At the heart of our success is the skill and stability of our claims team, which has gathered many years international claims experience. Accessible Our claims department is highly skilled and very accessible. We can offer help and advice to our customers not just after a loss, but before a loss as well. We like to work closely with our customers - that’s how things work best for us, and for them. Philosophy and Service We are guided by a single philosophy in each and every claim settlement we undertake: the use of all benefits associated with AIG being a global company and tailoring them to meet the individual claim service needs of our customers. We achieve claims service excellence through a dedicated team, which provides individual attention to all its customers. This team has enormous resources available to them through the network of AIG offices operating in virtually every major market around the world. We also pride ourselves in handling claims on a personalised basis and where we can, face to face. Our dedicated teams operate out of Sydney, Melbourne and Perth, demonstrating our commitment to placing our personnel where decisions have to be made.
  • 2. Technical Expertise and Experience We know that our rapid response to a claim and our speed of claims settlement is important to our customers. That’s why We are proud of the technical expertise and continuity within we are proud of our “fast track” process which is designed our claims team. The variety of cases handled and the high specifically to handle the less complicated claims and allows level of authority given to team members, is why we are able for fast and efficient settlement. to boast so many seasoned professionals amongst our claims team. Our people’s technical knowledge, decision making Our customers also appreciate the ability to submit their ability and detailed familiarity with the claims they are handling claims on our website by selecting the appropriate claim form has been demonstrated year after year and is supported with or if preferred, to print and send the claim form to us. testimonials from our clients and customers. We know that To enhance our overall claims service we’ve introduced a the quality and consistency of service provided by our claims team of dedicated claims relationship managers to assist team is one of our strengths at renewal time. clients throughout the claims process wherever and whenever required. Rock Solid Financial Security As a member company of one of the world’s leading insurance We want claims to run smoothly with no surprises, and we and financial services organisations, we provide the security want to make payments quickly and without fuss whatever and stability needed by top Australian companies and the size of the loss. institutions, medium to large sized businesses, as well as many small businesses and individuals. We know that our Before a Claim customers have entrusted their risks and their losses to our We will explain our “go-ahead” attitude to claims handling care. and settlements, our realistic approach to reserving, and many extra benefits over and above basic insurance cover. Our We can offer our local customers not only claims paying claims team and claims managers are always on hand to help. ability but levels of security rarely matched by other insurance organisations. This provides an additional level of reassurance for both our policyholders and their brokers. After a Claim From minor claims to complex claims, our expert claims team We are there to help and support them with our strength, our are there to guide you. Individual claims circumstances vary talent and our innovative approach before and after a loss - no enormously, and our team makes sure that we get the right matter how big or how small they might be. experts involved quickly – such as forensic experts, chemists, AIG Australia is a signatory to the Australian Insurance Industry metallurgists, engineers, etc. - wherever in the world they Code of Practice. might be needed. We also know that when our customers have a loss it’s not just about insurance. www.aig.com.au Sydney Head Office: Citigroup Centre Level 19, 2 Park Street Sydney NSW 2000 Telephone (02) 9240 1711 Facsimile (02) 9240 1722 Melbourne 549 St Kilda Road Melbourne VIC 3004 GPO Box 4363 Melbourne VIC 3001 Telephone (03) 9522 4000 Facsimile (03) 9522 4645 Brisbane Level 32, 10 Eagle Street Brisbane QLD 4000 GPO Box 3105 Brisbane QLD 4001 Telephone (07) 3220 0700 Facsimile (07) 3220 0441 Perth 77 St George’s Terrace Perth WA 6000 PO Box Z5417 Perth St George’s Terrace WA 6831 Telephone (08) 9421 3300 Facsimile (08) 9218 9434 American Home Assurance Company, ABN 67 007 483 267 AFSL 230903, incorporated with limited liability in the USA, trading as AIG Australia, a member company of American International Group, Inc. The description of coverage contained in this document is a summary and for your information only and should not be treated as advice. Some capitalised terms have a special meaning in the policy of insurance. Should you require any advice on your insurance or coverage requirements you should consult your professional insurance advisor. The coverage described and any claims made are subject to terms, conditions, limitations and exclusions outlined in the policy of insurance. Availability of coverage and the terms and conditions thereof are subject to underwriting assessment, the location of the applicant and/or regulatory approval. Any claims examples stated herein (if any) are purely fictional and are for illustrative purposes only. They should not be construed as any comment on, or confirmation or extension of, coverage for any past, present or future claim. In the event of any conflict between the descriptions of coverage in this document and the policy of insurance, the provisions contained in the policy of insurance will govern. This document is accurate as at April 2008. MB 08/00482
  • 3. Financial Lines Claims Services AIG Australia’s expertise across an extensive range of complex commercial insurance products and services is underpinned by the tremendous skill and experience of our claims team. Actions against directors and professionals can seriously harm a company and irreparably damage an individuals career. Even unfounded allegations can be extremely stressful, expensive and time consuming to defend. We know how reassuring our clients have found the support and expertise of our financial lines claims team - one of the largest and most experienced teams of its kind in the Australian insurance market. Professional Liability We handle claims for many professionals in their chosen field. From real estate agents and accountants, to personnel consultants. We understand how some professions are characterised by highly specific types of action (such as defamation in the case of the media industry) or how other fields present emerging exposures (such as IT consultants). Whatever the profession or sector, our handling philosophy is to get involved as early as we can in the claim and work with our insureds and their legal representatives to mount the best defence possible.
  • 4. Financial Lines Claims Services – Commercial Lines D&O Crime Our specialist claims team includes a number of qualified The scale and protracted lifespan of crime losses demands solicitors, with a broad range of experience gained both in specialist investigative skills. In order to quantify losses (which private practice and within the insurance industry. We handle may have been accumulated over several years) we need to a wide range of claims against directors, managers and understand our clients’ processes and establish exactly how supervisors. Employment practice actions are amongst the the losses occurred. Not only does this speed up the claims most frequently dealt with and we work quickly to proactively settlement, but it also brings to light the important aspects manage issues that can be caused by these actions. of our clients’ security systems and adds value to our clients’ business in a risk management context. We have handled We are frequently involved in assisting directors and officers crime losses in Australia ranging from tens of thousands to to respond to investigations by regulators, liquidators or losses exceeding $10million. shareholders. Our specialist claims team can help support clients through these difficult and career threatening Financial Institutions processes. Financial institutions such as banks, fund managers, financial Some of the largest cases we have dealt with are securities advisers and insurance brokers operate in a highly specialist class actions. These actions are invariably complex; potentially compliance environment. Our claims team are all highly involve multiple parties and may be for hundreds of millions of experienced in specialist technical product issues. We manage dollars and can take years to resolve. Importantly we handle all financial lines claims (D&O, PI and Crime) for our financial Australian and US originating D&O cases locally, drawing on institutions clients. Our claims expertise is an important factor our expertise on both sides of the Pacific. in our role as insurance to many of the biggest household names in the Australian financial services market. No matter what category the claim may fall into, our highly experienced claims handlers work closely with our clients and their selected defence teams to resolve the claim as quickly and as painlessly as possible. www.aig.com.au Sydney Head Office: Citigroup Centre Level 19, 2 Park Street Sydney NSW 2000 Telephone (02) 9240 1711 Facsimile (02) 9240 1722 Melbourne 549 St Kilda Road Melbourne VIC 3004 GPO Box 4363 Melbourne VIC 3001 Telephone (03) 9522 4000 Facsimile (03) 9522 4645 Brisbane Level 32, 10 Eagle Street Brisbane QLD 4000 GPO Box 3105 Brisbane QLD 4001 Telephone (07) 3220 0700 Facsimile (07) 3220 0441 Perth 77 St George’s Terrace Perth WA 6000 PO Box Z5417 Perth St George’s Terrace WA 6831 Telephone (08) 9421 3300 Facsimile (08) 9218 9434 American Home Assurance Company, ABN 67 007 483 267 AFSL 230903, incorporated with limited liability in the USA, trading as AIG Australia, a member company of American International Group, Inc. The description of coverage contained in this document is a summary and for your information only and should not be treated as advice. Some capitalised terms have a special meaning in the policy of insurance. Should you require any advice on your insurance or coverage requirements you should consult your professional insurance advisor. The coverage described and any claims made are subject to terms, conditions, limitations and exclusions outlined in the policy of insurance. Availability of coverage and the terms and conditions thereof are subject to underwriting assessment, the location of the applicant and/or regulatory approval. Any claims examples stated herein (if any) are purely fictional and are for illustrative purposes only. They should not be construed as any comment on, or confirmation or extension of, coverage for any past, present or future claim. In the event of any conflict between the descriptions of coverage in this document and the policy of insurance, the provisions contained in the policy of insurance will govern. This document is accurate as at April 2008. MB 08/00482

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