Lhh 2012 Job Market Perspectives
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    Lhh 2012 Job Market Perspectives Lhh 2012 Job Market Perspectives Document Transcript

    • 2012 Job market perspectives
    • 2011 was marked by significant economic, social, ecological, technological and political upheaval that impacted national economies throughout the world.2
    • 2012 Job market perspectivesSteady, deliberateeconomic recoveryWith growth a top priority for many CEOs last year, businesses began cautiouslyinvesting and hiring new employees. Unemployment rates continued to slowlydecline and optimism began to increase as workers felt more confident about theirjob prospects and sought out – and acquired – new opportunities. However, the pathtoward economic recovery will likely not be straight and narrow in 2012, as workersand employers are still facing a variety of challenges. For many employees the losses of the last few years with 243,000 new jobs added to the economy. This still sting, forcing companies to seek solutions to marked the 23rd consecutive month of job growth. address worker apathy and disengagement. In We anticipate jobs in the healthcare, information addition, although the national unemployment rate technology, science and business and professional declined in 2011, the country’s real unemployment services sectors will continue to add jobs at a healthy numbers may be masking less than robust recovery rate in 2012. It’s important to note that the role of when factoring in millions of marginally attached higher education will be an increasingly important and discouraged workers. Many have been forced factor in workforce and long-term career planning as to settle for two or sometimes three part-time jobs to companies seek more skilled employees. fill the gap. Furthermore, backlash from the country’s stubbornly high unemployment rates, as well as With boundaries blurring between work life and perceptions of unfairness and income inequality, personal life, social media will play an increasingly spawned the Occupy Wall Street movement, prevalent role in workers’ careers, creating new and elevating the urgency to create new jobs to the diverse opportunities for innovation, flexibility and forefront of national and political debate. engagement. With just seven percent of Gen Y are employed by Fortune 500 companies, large organizations will also The path forward in 2012. need to consider ways to attract and retain younger We still have a long way to go to recover the loss workers who are selecting companies based on of roughly seven million jobs since 2007. While development opportunities, shared values and demand in staffing and recruiting rose, as the commitment to community and environment. economy added an average of 132,000 jobs a Lee Hecht Harrison’s 2012 Job Market Perspectives month, worldwide economists fear it will take years, report explores key trends that will be impacting possibly even more than a decade, for the United employers and employees in the next year. We hope States to fully recover all of the jobs that were lost. you find this report helpful in understanding the job Job growth needs to average 187,000 new jobs every market and its impact on employment. month in order to return to high levels of employment by 2020. In January, we saw encouraging numbers, 3
    • Looking back: 2011 defined by economic, social, technological and political change 9.1 magnitude LinkedIn Corp. earthquake and completes its first After weeks of subsequent sale of stock to the citizen protests, tsunami strikes public. Company the 23-year rule of the east of shares open at Tunisia’s president, Japan, resulting $45 and end its Zine El Abidine in devastating second day of Ben Ali ends. losses. trading at $94.5. January February March April May June Crude oil prices Demonstrators Google launches increase 20% due protesting the Google+, a to Arab Spring Wisconsin Budget social networking causing 2011 Repair Bill march platform set to energy crisis. from the state’s rival Facebook, Capitol to the attracting 150 offices of the million active state’s business users and lobby, Wisconsin capturing the Manufacturers number three spot and Commerce. in the world of social networking in under six months.4
    • 2012 Job market perspectivesAfter 30 years, Due to theNASA’s space European Union’sshuttle program ongoing economicends as the Space Occupy Wall Street crisis, Italy’s PrimeShuttle Atlantis protests begin in Minister Silviolands at Florida’s the United States Berlusconi resignsKennedy Space and spread to after serving theCenter for the final 82 countries by nation for threetime. October. terms. July August September October November December Shock waves American U.S. Defense ripple through the entrepreneur Secretary Leon global economy and co-founder Panetta officially when Standard of Apple, Inc., declares the end & Poor’s lowers Steve Jobs, of the eight- the United States’ passes away after year-long Iraq long-term credit an eight-year- War during a rating to AA+ from long battle with flag-lowering AAA. pancreatic cancer. ceremony in Baghdad. 5
    • The economy and job market The United States continued its (slow) recovery. In the United States, anemic growth in the job market Job Growth helped to define the year, with national and political Number of jobs Jobs created debates focused on job creation. In September, added a month by 2020 Occupy Wall Street protests began, putting a spotlight on the issue of joblessness and income Low 77,000 9.3 million inequality. Job creation became the mantra of every Medium 145,000 17.4 million Republican candidate seeking the 2012 Presidential nomination. High 187,000 22.5 million In September, President Obama proposed the Source: McKinsey Global Institute, “An economy Americans Job Act, a $447-billion package of that works: Job creation and America’s Future” tax cuts and infrastructure spending designed to stimulate economic growth. Recognizing the need for stronger corporate leadership to help jump start economic growth, CEO Howard Schultz announced Starbucks would team Recovery gains stronger in the corporate sector with Opportunity Finance Network to help provide The positive news is that the economy has been financing to small businesses to create and sustain growing now for 10 straight quarters, making up jobs in local communities. And billionaire Warren ground lost from the recession. We’ve learned to be Buffett announced his support for the wealthiest of very efficient, producing more goods and services Americans to pay more federal income taxes. than we did before the recession began in 2007 with Bringing attention to the issue of joblessness and six million fewer workers. sustaining a national dialogue is critical to generating Unfortunately for the U.S. worker, this increased innovative ideas to help solve these problems. efficiency hasn’t resulted in a larger paycheck. For However, in order to return to a pre-recessionary every dollar a company earned in income during unemployment rate of 4.8 percent, we will need to the third quarter of 2011, only 54.5 cents went to see a reduction of 3.7 percentage points from the a worker’s total compensation, the smallest share December 2011 unemployment rate of 8.7 percent. since 1955. Corporate profit margins, however, have It took 12 months to reduce the unemployment rate reached record levels. For every dollar in income from 9.1 percent to 8.7 percent. At this rate it will earned, more than 10 cents goes to the corporation, take more than six years to recover completely. a 37 percent increase since the recession began. According to the McKinsey Global Institute, a Rather than creating new jobs, many companies business and economics research firm, employers are strategically holding on to cash and investing in will need to create 21 million net new jobs by 2020 equipment. With so much uncertainty and volatility, to recover from jobs lost and to account for new companies have learned how to better prepare employees entering the job market. themselves for another economic downturn. But There are three scenarios that could occur: low, in order to achieve the employment gains needed medium, or high job growth: to reduce the level of joblessness – and meet the growing demand for products and services that are needed to sustain economic growth – organizations will need to begin to add jobs and increase salaries.6
    • 2012 Job market perspectivesManufacturing activity in the United States is growing at the fastestpace in nearly a year, expanding for 30 consecutive months, helpedby a rise in new orders and order backlogs, which may signal aneed to add new workers in 2012. 7
    • The global climate We’re in this together “If we’re going to grow, it’s going to be because of In 2011, nations throughout Europe faced their own exports.” – President Obama economic challenges as the European sovereign Meanwhile, the U.S. trade deficit with China rose debt crisis threatened stability around the world. in 2011 to a record high $295.5 billion. Growing Severe debt crises necessitated bailouts for Greece, exports has been one of the central drivers of the Ireland and Portugal, while political unrest and U.S. economic recovery, accounting for about half high unemployment rates plagued Spain, Italy the nation’s growth since the recession ended. The and Greece. Germany, Europe’s largest economy U.S. has been pressuring China to open its markets and biggest contributor to the bailouts, is leading to U.S. business. In other parts of the world, the U.S. the response to the debt crisis. In December 2011, recently passed three new free-trade deals with German Chancellor Angela Merkel laid out her Colombia, Panama and South Korea. In November, vision to remake the euro bloc, create a fiscal union the U.S. also announced the framework for a trade and repair structural weaknesses in the European and investment agreement among nine Pacific Monetary Union. nations, the Trans-Pacific Partnership. The U.S. is now on track to meet its goal to double American The earthquake and tsunami that struck Japan in exports by 2015. March 2011 reverberated throughout the global economy, impacting production and manufacturing, creating product shortages that were felt around the world. 88
    • 2012 Job market perspectives Stepping out of your comfort zoneTo broaden opportunities, some job seekers will bechoosing to step out of their comfort zones in 2012. Tips for career changers .In December 2011 the Bureau of Labor Statistics (BLS)reported that 3.4 million positions were available Fully research the career.within the United States – roughly 40 percent more Understand the reality of your goal. Do your homework.than June 2009. What are some steps workers can Learn about requirements and certifications. Too often,take to capitalize on job growth? job seekers want to immediately make the leap into a fieldRelocating they think would be interesting without considering theIn December 2011, the BLS reported that the day-to-day realities of the position, training and educationNortheast and the West had better hire rates of required.open positions than any other regions in the U.S., Talk to people who are doing the work.at 2.5 and three percent, respectively. For more Conduct informational interviews so you know preciselyinformation on the hot sectors and metropolitan what you’re getting into. Use social networks and joinareas anticipating higher levels of job growth, see relevant industry and functional groups. You can askthe Regional Perspective on the next page. questions and gain an “inside” perspective. Once you’reSelf-employment fully informed, you’ll need to identify and close gaps inMany individuals are choosing freelance or contract experience and education.work which gives them new-found autonomy and Consider salary.opportunity to select assignments. With many Find out through networking or other research what thecompanies focused on managing costs and average salary is in your desired career. Since you maycautious about adding headcount, independent be entering the field with minimal experience, chances arecontractors are in demand to fill just-in-time needs. you won’t be making a lateral move, so you may need toChanging careers be prepared to earn less until you develop the skills andIf moving to another region isn’t an option, job expertise to warrant a higher salary.seekers can consider “moving” to another industry Overcome the “disconnect.”or function to expand career opportunities. Check Don’t expect a potential employer to take the time toout tips for career changers in the sidebar. “connect the dots” between your last role and a new one in a different field. You’ll need to persuasively explain how your skills, education and experience can be transferred into the new career. 9
    • Regional insights West Northeast Unemployment rate: Unemployment rate: 9.7% as of December 2011 7.9% as of December 2011 Hot sectors: Hot sectors: IT, professional and business services, Education and health services, profes- leisure and hospitality sional and business services, mining Strongest metropolitan areas: Strongest metropolitan areas: Los Angeles, Seattle New York, Philadelphia, Boston, Pittsburgh Midwest South Unemployment rate: Unemployment rate: 7.9% as of December 2011 8.5% as of December 2011 Hot sectors: Hot sectors: Mining, manufacturing, professional and Mining, retail, trade and transportation, business services, education and health professional and business services, edu- services and hospitality cation and health services Strongest metropolitan areas: Strongest metropolitan areas: Detroit, Cleveland, Minneapolis, Chicago Dallas-Fort Worth, Houston, Oklahoma City, Miami, Tampa-St. Petersburg10 Sources: Moody’s Analytics, BLS
    • 2012 Job market perspectivesEducation pays While it’s true that some college grads are struggling to find jobs in today’s tough employment market, it’s also true that education gives workers a huge competitive advantage. In December 2011 the BLS reported that the unemployment rate for college graduates is 4.2 percent – half the average of workers with only a high school diploma. And for those with less than a high school diploma? Their unemployment rate currently stands at 13.1 percent. 12 11
    • Mixing Work with Facebook Don’t call us, we’ll call you As demand for staffing and recruiting increases in 2012, recruiters are changing their strategy. Rather than sifting through volumes of online applications and resumes, they’re reaching out to candidates directly through social networking sites. According to JobVite, 31 percent of companies plan to decrease expenditures on job boards this year, while 55 percent said they plan to increase their outlay for social recruiting through sites like LinkedIn, Facebook and Twitter. Why the shift? Job boards typically prove to be far less efficient in identifying the best candidate, generating a large volume of responses from unqualified candidates. However, social recruiting is becoming more sophisticated every day, allowing companies to make better hiring decisions. Recruiters can use social networks to identify potential hires, obtain referrals and check out social bios to learn more about them. Social media continues to blur the distinction Talent.me: A professional networking app that between one’s personal and professional lives. can be found only on Facebook, Talent.me allows The opportunity for job seekers is to leverage social individuals to share professional information media channels to increase visibility and captures with their Facebook friends. The app also allows the attention of recruiters or hiring managers with a Facebook users to search for jobs, communicate with compelling online “brand.” others, and even endorse their connections. The opportunity for organizations is to leverage social BranchOut: Through the networking capabilities of media channels and corporate websites to attract BranchOut, Facebook users are able to see which and engage potential talent early; convey a sense companies are employing Facebook friends, as of the company culture; and communicate company well as their friends’ connections. Consequently, values. users can further develop their networks and receive information about job opportunities that they may not have discovered in any other manner. You may find your next job on Facebook BeKnown: Developed by Monster last year, In 2011, only a small percentage of job seekers BeKnown is currently being widely used by recruiters identified Facebook as the source of a new job. throughout the country, as it offers social networking However, in 2012 Facebook is expected to play a capabilities to all Facebook members, a surprising significantly larger role in helping individuals land majority of whom do not currently use LinkedIn. new jobs. Check out these Facebook apps designed specifically for professional networking:12
    • 2012 Job market perspectivesBringing employers and millenials togetherThey are the most-educated generation the country has ever produced, yet onlyseven percent of Generation Y workers are currently employed by Fortune 500companies. If this trend continues, who will lead our largest companies in 10 years?According to a recent study by the Business and Professional Women’s Foundation,by 2025 Gen Y will make up roughly 75% of the world’s workforce. With Millenialscomprising the majority of the workforce by 2025, employers need to consider how toattract and retain younger workers. We know today’s younger job seekers are selective Recognize and reward. Acknowledge efforts and and have different expectations than workers in the success. Gen Y workers tend to be self-directed and past. However, companies can no longer afford to seek advancement, so reward high performers with ignore these expectations. Instead, they need to new projects that expand their skills and raise their recognize that we are experiencing a radical shift in visibility with senior leaders. how we work. It’s time to toss out the “one size fits Make it fun and flexible. Cultivate a friendly and all” approach to managing talent. Companies must outgoing company culture where friendships develop take into consideration the unique traits, preferences, and thrive, both in and outside of the office. Provide desires and goals of this new generation of workers flexibility that allows for time away from the office in the quest to capture their attention, earn their trust with the freedom to work anytime, anywhere. and make them part of the team. Company values matter. Many Millenials are Invest in career development. According to the BLS, searching for companies that demonstrate on average, Gen Y employees only remain employed values similar to their own. They want to work for at a company for a year-and-a-half. They tend to companies that are committed to the community be impatient at times and often become bored and environment. They also want to participate in with routines, so organizations must offer career company-supported volunteer programs which offer development opportunities to keep them interested, opportunities to network with fellow colleagues, use challenged and engaged. their abilities to help others, and make a difference in their communities. 13
    • Where the jobs are: Accounting Education and certification: To acquire a position in accounting, all candidates must earn a bachelor’s degree in accounting or Jan. 2011 – Jan. 2012 change in workforce: another field that is closely related to it. A wide +95,700 jobs range of companies are now only hiring prospective employees who have also received a master’s degree or a MBA, generally with a focus on accounting. Number of American workers: In addition, if accountants are hoping to file a report 973,400 with the Securities and Exchange Commission, they must receive accreditation as a CPA, which is currently licensed by the State Board of Accountancy. Regions in demand: To become certified as a CPA, accountants must pass a four-part Uniform CPA Examination, which Midwest, Northeast has been developed by the American Institute of Certified Public Accountants, as well as 150 hours of and West coursework while enrolled at a college or university. Education and certification: Generally, engineers should obtain a bachelor’s Engineering degree in civil engineering, electrical and electronics engineering, mathematics, mechanical engineering, or natural science. Nevertheless, some college students may choose to instead receive a degree that is focused on engineering technology. This type of degree allows Jan. 2011 – Jan. 2012 change in workforce: students to acquire practical laboratory experience in order to prepare them for a long-term career in +31,500 jobs design or production, according to the BLS. Some engineers, especially those who are interested Number of American workers: in becoming part-time or full-time engineers, must earn a master’s in engineering or a MBA prior to 1.3 million receiving an employment offer. Also, the Accreditation Board for Engineering and Technology (ABET) offers certification in engineering Regions in demand: and engineering technology. Some engineers South and West may be required to receive such certification in order to be hired, while others may choose to do so to improve their chances of receiving future promotions.14
    • 2012 Job market perspectivesWhere the jobs are: Education and certification:Information Employment opportunities within the information sector are quite wide-ranging and are renowned throughout the world for providing professionals with high salaries, royalties, and even fame. As a result, competition for a majority of informationUnemployment rate: positions is very high, particularly as economic uncertainty continues to lead to layoffs and hiring7.9 percent reductions. To remain employable, broadcasting professionals, as well as editors, reporters, and writers mustJan. 2011 – Jan. 2012 change in workforce: receive bachelor’s degrees while focusing primarily-46,000 jobs on communication, English, and journalism courses. Some professionals, including those with years of experience, are even pursuing master’sNumber of American workers: degrees from well-established communication and journalism programs. In short, talent and experience2.6 million alone will no longer help professionals enjoy long, successful careers, at least for the time being. Meanwhile, according to the BLS, other employees,Regions in demand: such as telecommuters and information technologyNortheast and West specialists, must receive an associate or master’s degree at bare minimum, along with certification and ongoing training, which may now occur throughout employees’ careers, no matter how long they have already been working. 15
    • Where the jobs are: Finance Education and certification: According to the BLS, roughly 60 percent of all employees within the securities and commodities Unemployment rate: industry have earned at least a bachelor’s degree. A majority have also received licensure from the 4.9 percent Financial Industry Regulatory Authority. Meanwhile, financial analysts and managers must attend a four-year accredited college or university Jan. 2011 – Jan. 2012 change in workforce: and receive a bachelor’s degree, generally with an +24,000 jobs emphasis in business, economics, or finance. A wide range of analysts and managers have also earned MBAs or master’s degrees in economics or Number of American workers: finance. Financial analysts and managers typically also 7.7 million receive certification as a Chartered Financial Analyst, which can be obtained once professionals pass three exams. Many managers will also earn Regions in demand: certification as a Certified Management Accountant. Northeast and West To do so, managers must pass a four-part exam and continue to receive education throughout the duration of their careers. Healthcare Education and certification: The educational backgrounds of healthcare workers Unemployment rate: tend to vary more than any other professional. Some prospective workers only need a high school 5.5 percent diploma in order to receive employment, while others either need an associate degree, a bachelor’s degree, a master’s degree, a doctorate degree, or a Jan. 2011 – Jan. 2012 change in workforce: combination of some or each. +312,500 jobs Some professionals receive classroom training, while many healthcare workers are trained primarily on the job through internships, part-time roles, or Number of American workers: full-time hourly or salaried positions. Most positions also require ongoing training and 14.2 million certification throughout one’s career, especially as the industry, diagnostic capabilities, and medical care continues to advance. To remain licensed, Regions in demand: many healthcare workers will also need to regularly All pass examinations.16
    • 2012 Job market perspectivesWhere the jobs are: Education and certification: In order to acquire an entry-level position, all lawyersLegal must receive a bachelor’s degree, as well as a juris doctor degree, which usually can be earned in three years. To be admitted into law school, students must at least pass the Law School Admission Test or LSAT, maintain a high GPA throughout college, and have some professional experience, typically as an intern within a firm. After they complete law school, lawyers must passJan. 2011 – Jan. 2012 change in workforce: a written bar exam and, at times, a written ethics+100 jobs exam in order to receive licensure. According to the BLS, a majority of states, 46 in all, also require lawyers to receive continuous education in order toNumber of American workers: maintain a working knowledge of the nation’s most recently created law practices.1.1 million In the meantime, paralegals have to earn at least an associate degree in paralegal studies or a bachelor’s degree in order to be hired.Regions in demand: Paralegals can, and are often recommendedNorthwest and West to, obtain certification from a variety of legal organizations including the National Association of Legal Assistants, which offers a two-day-long exam, and the National Association of Legal Secretaries (NALS), which provides the Professional Paralegal (PP) certification. 17
    • Where the jobs are: Leisure and Hospitality Education and certification: To acquire some of the positions within this sector, applicants will not necessarily need to receive an Unemployment rate: associate or bachelor’s degree, although most applicants must earn a high school diploma. 12.6 percent Nonetheless, most positions within this field, such as coaches, directors, cooks, fitness workers, and security guards, require past experience or proper Jan. 2011 – Jan. 2012 change in workforce: networking capabilities. +361,000 jobs However, some professionals must also earn certifications in order to remain employable. For example, fitness trainers should have certification Number of American workers: in CPR, while aerobics instructors usually receive an associate degree prior to applying for jobs. At the 13.5 million same time, some positions in arts administration, recreation, culinary arts, and hotel management require applicants to earn an associate, bachelor’s, Regions in demand: or master’s degree. All Temporary Services Education and certification: In years past, many workers who were interested in receiving temporary assignments through the Jan. 2011 – Jan. 2012 change in workforce: assistance of workforce solutions organizations +160,500 jobs could do so solely by earning a high school diploma. However, in the midst of today’s highly competitive market, that is usually no longer the case. Number of American workers: Temporary workers should earn associate or bachelor degrees, as well as skills training, if 2.4 million necessary, from workforce solutions organizations. Such training may be their ticket to a long-term, fruitful career once their temporary assignments Regions in demand: have concluded. All18
    • 2012 Job market perspectivesWhere the jobs are: Education and certification:Manufacturing Education within this sector tends to vary, but employers typically agree that their employees should earn at least an associate degree. Currently, machine manufacturers must receive a bachelor’s degree prior to being promoted to managerialUnemployment rate: positions, while entry-level workers will likely be enrolled in apprentice programs which, according8.4 percent to the BLS, last at least one year, or even upwards of four or five years. Such programs prepare workers for careers in blueprint drawing and electronics,Jan. 2011 – Jan. 2012 change in workforce: among others.+235,000 jobs Meanwhile, vehicle and parts manufacturers, as well as computer and electronic product manufacturers, should earn an associate degree,Number of American workers: along with a bachelor’s degree. Some professionals, who are interested in advancements and higher11.9 million wages and are willing to pursue further education, also earn master’s degrees, with an emphasis in engineering or even physics.Regions in demand: Finally, pharmaceutical and medical research andMidwest, South and development manufacturers require a Bachelor of Science degree and a doctoral degree; technicians should receive a degree from a technical institute orWest a two-year or four-year college or university. 19
    • Where the jobs are: Professional and Education and certification: Currently, advertising and public relations Business Services professionals should earn at least a bachelor’s degree in communication, English, journalism, or a similar field just to receive an entry-level position. If they are interested in pursuing advancement Unemployment rate: opportunities, they should consider enrolling in master’s degree courses in order to become even 9.5 percent more proficient in oral and written communications. Many public relations professionals choose to also acquire certification from the Public Relations Society Jan. 2011 – Jan. 2012 change in workforce: of America, especially as they begin to manage +599,000 jobs departments. Computer systems design professionals are employed on an entry-level basis upon receiving Number of American workers: an associate or bachelor’s degree; to advance their careers more quickly, some employees have chosen 17.7 million to earn a MBA with a focus on information systems, according to the BLS. Meanwhile, prospective and current research and development personnel should Regions in demand: considering earning a master’s and a Ph.D. degree All within a few years of receiving a bachelor’s degree. Unemployment rate: 9.3 percent Retail Trade Jan. 2011 – Jan. 2012 change in workforce: +191,300 jobs Education and certification: Education levels vary extensively within the retail trade sector. Most professionals only need to earn Number of American workers: a high school diploma or pass General Educational Development (GED) exams. However, some retail 14.7 million trade professionals, especially managers and individuals interested in receiving promotions as executives, earn bachelor’s degrees from four-year Regions in demand: accredited colleges and universities, as well as master’s degrees in communication or business All administration, among others.20
    • 2012 Job market perspectivesThe path forwardWhile 2011 will be remembered as a year of Looking ahead, we anticipate more robust jobupheaval and change, through it the economy growth in 2012 as demand for goods and servicesgrew, companies saw record profits and job growth continues to rise – leading to the increasedsteadily increased, while unemployment slowly confidence and incentive companies need todeclined. continue investing in the creation of new jobs. 21
    • About Lee Hecht Harrison:Lee Hecht Harrison (www.lhh.com) is the global talent development leader. We connect people to jobsthrough innovative career transition services and help individuals improve performance through careerand leadership development. LHH assists organizations in supporting restructuring efforts, developingleaders at all levels, engaging and retaining critical talent, and maintaining productivity through change– helping organizations increase profitability by maximizing their return on investment in developingpeople, while assisting individuals to achieve their full potential..For general inquiries contact:Helene CavalliDirector, Corporate MarketingLee Hecht HarrisonHelene.Cavalli@LHH.comTel: 917.370.3341Follow us on facebook.com/LeeHechtHarrison Name Address twitter.com/#!/LHH City Phone linkedin.com/company/lee-hecht-harrison Email LHH.com LHHMK7019 0312 ©2012 Lee Hecht Harrison