Exploring the factors affecting in increase
waiting customer service in Egyptian public
bank (national bank of Egypt as study case)
As a result of the privatization and the emergence of private banks, investment and the
intensity of competition between the Banks and each other. Was the public banks and stateowned banks be cautious of leakage customers to foreign banks or investment.
A fiercer level of competition is becoming the most influential factor in the structure and
activities of the banking system around the globe. Banks are competing not only with
themselves, but also with other financial institutions within the financial industry. In a plural
society such as in Egypt.
And the loss of many investment opportunities or the profits of many of these banks for not
satisfying the customers and solving this problems. It is also the result of the social
responsibility of these banks and acting as some of the activities of the government, such as
pension and payment of salaries
These banks had to solve the problem and increase the number of branches and the
renovation work procedures and facilitate even works to reduce the waiting time of the
customers or the customers of these banks classification of a small and large customers.
In this study we have the main problem is the high of a period of waiting for the
customers of banks Egyptian public.
In this study, we are trying to explore through the presence of a practical customer service
NBE What are the reasons that lead to a strong increase in the bank waiting for customers
design and perceived
The high rate of