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Exploring the factors affecting in increase waiting customer service in egyptian public bank.ppt
Exploring the factors affecting in increase waiting customer service in egyptian public bank.ppt
Exploring the factors affecting in increase waiting customer service in egyptian public bank.ppt
Exploring the factors affecting in increase waiting customer service in egyptian public bank.ppt
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Exploring the factors affecting in increase waiting customer service in egyptian public bank.ppt

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Exploring the factors affecting in increase waiting customer service in egyptian public bank …

Exploring the factors affecting in increase waiting customer service in egyptian public bank
present by mr : abdelhamidelsadawy

Published in: Education
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  • 1. Exploring the factors affecting in increase waiting customer service in Egyptian public bank (national bank of Egypt as study case)
  • 2. Introduction  As a result of the privatization and the emergence of private banks, investment and the intensity of competition between the Banks and each other. Was the public banks and stateowned banks be cautious of leakage customers to foreign banks or investment.  A fiercer level of competition is becoming the most influential factor in the structure and activities of the banking system around the globe. Banks are competing not only with themselves, but also with other financial institutions within the financial industry. In a plural society such as in Egypt.  And the loss of many investment opportunities or the profits of many of these banks for not satisfying the customers and solving this problems. It is also the result of the social responsibility of these banks and acting as some of the activities of the government, such as pension and payment of salaries  These banks had to solve the problem and increase the number of branches and the renovation work procedures and facilitate even works to reduce the waiting time of the customers or the customers of these banks classification of a small and large customers. 
  • 3.  In this study we have the main problem is the high of a period of waiting for the customers of banks Egyptian public.  In this study, we are trying to explore through the presence of a practical customer service NBE What are the reasons that lead to a strong increase in the bank waiting for customers
  • 4. E BANKING SERVICES SPREAD ATM SERVICES Service process design and perceived waiting time Financial illiteracy Social responsibility The high rate of customer waiting

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