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Change acceptance - Catherine Hellebaut

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  • 2009 Corporate Overview v1 4.4.08
  • 2008 Corporate Overview v1 4.4.08
  • 2008 Corporate Overview v1 4.4.08
  • Today 3M has more than 40 product divisions that are divided into six market centers. Our products touch lives on a day in/day out basis. They are in the cars that you drive, the planes that you fly, they are used in offices, homes for organizing, cleaning and do-it-yourself projects. They are in cell phones, computers, in your dentist’s office, in your doctor’s office. Not a day goes by when you don’t come face to face with a product developed by 3M…whether you fully realize this or not. Consumer and Office Business: Scotch-Brite brand cleaning products, Post-it brand Notes, Scotch brand tapes, Scotchgard brand protectors, Filtrete brand filters, Command brand Adhesive products and other products. Display and Graphics Business: Films for electronic displays, touch screens, reflective materials for highway safety, Scotchprint brand graphics for buildings and vehicles. Electro and Communications Business: electrical tapes, fiber optic cabling and splicing systems, flexible electronic circuits, closures, terminations, microinterconnect systems, etc. Health Care Business: medical and surgical products, pharmaceuticals, dental and orthodontic products, health information systems, technologies for health care manufacturers. Breakthrough products include a new class of drugs that stimulates the body’s immune system to fight virus-infected cells and tumor cells. Industrial Business and Transportation: abrasives, specialty adhesives, tapes and specialty materials. 3M discovered breakthrough halon replacement for fire-protection industry. Also includes products for automotive OEMs, the automotive aftermarket, the aerospace industry, and the marine industry Safety, Security and Protection Services Business: products that enhance worker safety, protect people and safeguard property. Respiratory protection systems, window films that enhance safety and energy-efficiency, security films that thwart counterfeiting/alteration of documents, products that clean, protect and enhance commercial establishments. .
  • 2008 Corporate Overview v1 4.4.08
  • 2008 Corporate Overview v1 4.4.08
  • 2008 Corporate Overview v1 4.4.08
  • 2008 Corporate Overview v1 4.4.08
  • We need to understand and address below the water line – people. Example: global solution – address plant by plant; plant solution – address day shift and night shift.
  • Transcript

    • 1. Change Acceptance Catherine Hellebaut © 3M 2010. All Rights Reserved.
    • 2. Speaker : Catherine Hellebaut
      • 3M Europe n.v.
        • Lead Lean Six Sigma Black Belt, IT EMEA
        • NSI Deployment Manager, Europe
      • 23 years in IT
        • EMEA Program Manager Demand Management
        • IT Manager 3M Belgium
      • Responsible for AD Methodology since 2006 (NSI)
      • LSS BB since February 2009
      • [email_address]
    • 3. 3M’s Technology Platforms Ab Abrasives Bi Biotech Ac Acoustics Ce Ceramics Ad Adhesives Dd Drug Delivery Am Advanced Materials Di Display An Analytical Do Dental & Orthodontic Materials As Application Software Ec Energy Components Em Electronic Materials Fc Flexible Converting & Packaging Fe Flexible Electronics Fs Filtration, Separation, Purification Fi Films Im Imaging Fl Fluoro-materials In Inspection & Measure-ment Is Integrated Systems Design Lm Light Mgmt Md Medical Data Mgmt Me Metal Matrix Composites Mf Mechanical Fasteners Mi Microbial Detection & Control Mo Molding Mr Micro-replication Pe Predictive Engineering & Modeling Nt Nano-technology Nw Nonwoven Materials Rp Radiation Processing Se Sensors Po Porous Materials & Membranes Pm Polymer Melt Processing Wo Wound Mgmt Vp Vapor Processing Su Surface Modification Sm Specialty Materials Op Opto-electronics Pd Particle & Dispersion Processing Pr Process Design & Control Pp Precision Processing Tt Track and Trace We Accelerated Weathering © 3M 2010. All Rights Reserved.
    • 4. Six Market-Leading Businesses © 3M 2010. All Rights Reserved.
    • 5. Electro and Communications Business Consumer and Office Business Display and Graphics Business Health Care Business Industrial and Transportation Business Safety, Security and Protection Services Business leading businesses Six market
    • 6. 3M Core Technologies Markets Adhesives Abrasives Ceramics Electronic Packaging Microreplication Light Management Specialty Materials Nonwoven Materials Polymer Melt Processing Architecture & Construction Automotive, Marine & Aerospace Electronics Manufacturing Graphic Arts Health Care Home & Leisure Manufacturing & Industry Office Safety: Transportation & Personal Security Utilities & Telecommunications Integrated Systems Design Markets … serving a multitude of
    • 7. Net Sales (billions) © 3M 2010. All Rights Reserved. $ Solid Top-Line Growth
    • 8. Net Income (billions)* $ A String of Record Profits * Reported net income © 3M 2010. All Rights Reserved.
    • 9. Solving Problems Everywhere
      • Operate companies in more than 65 countries
        • 35 international companies with manufacturing operations, 35 with laboratories
        • In the United States, operations in 28 states
      • R&D and related expenditures total $6.861 billion for the last five years
      • More than 75,000 employees worldwide
      • We provide ‘borderless customer success’
      © 3M 2010. All Rights Reserved.
    • 10. 2010 Recognition
      • Fortune's World's Most Admired Companies -- No. 17
      • Bloomberg BusinessWeek's Best Companies for Leadership - No. 3
      • Barron's World's Most Respected Companies -- No. 15
      © 3M 2010. All Rights Reserved.
    • 11.
      • You can build the most wonderful solution in the world, but if people don’t want to use it, your project has failed.
      • One could even call it Lean Waste…
    • 12. Symptoms of poor Change Acceptance
      • The application you built is not being used…
      • The application you built is being used after go-live, but pretty soon people are reverting back to their old way of working…
      • You successfully built a new application, but the deployment effort is taking much longer than expected…
    • 13. Change Acceptance Iceberg
      • Goals
      • Technology
      • Structure
      • Policies and Procedures
      • Products
      • Financial Resources
      • Perceptions
      • Attitudes
      • Feelings
      • Values
      • Informal interactions
      • Group norms
      • Losses/Gains to individuals
      Change is the law of life. And those who look only to the past or present are certain to miss the future. John F. Kennedy
    • 14. Dynamics of Change
      • People will:
      • feel awkward and self-conscious.
      • focus on what they think they will have to give up.
      • feel alone , even if others are going through similar change.
      • be at different levels of readiness for change.
      • handle only so much change.
      • be concerned resources will be inadequate.
      • revert to old behaviors without pressure.
    • 15. What is Change Acceptance ?
      • Q x A = E
        • Q uality of solution (deliverables)
        • A cceptance of change (people transition occurs)
        • E ffectiveness of project
    • 16. So, how to avoid issues with poor Change Acceptance ?
    • 17. 1. Know what you're up against
      • You can never start too early
      • Know who is affected by the change
      • Understand how you are impacting them
      • Direct impact as well as down-stream impact
        • Not just your core team !!
      • Assess the situation
        • Supportive, Neutral, Against ?
        • Where do they stand now ?
        • Where do you need them to be for your project to be a success ?
      Stakeholder Analysis
    • 18. Stakeholder analysis
      • Don't make assumptions
        • Objective data
        • Interview key stakeholders
        • Survey potential clients
      • Understand who the key influencers are
        • And think about influencing tactics
      • Are your project sponsors on board ?
      • Internal clients vs. external clients
        • Don't always know who your external clients will be ?
    • 19. 2. Address the issue
      • Build and execute a communication and training plan
      • Adapt to the outcome of your stakeholder assessment
      • How big is your challenge ?
        • Who do you need to talk to ?
        • What do you need to talk about ?
        • How frequently do you need to communicate ?
      • Think about the right communication and right medium for the right audience
    • 20. 2. Address the issue
      • WIIFM vs. Compelling Business Case
      • Think about a Transition Map (from -> to)
      • Have an elevator speech ready
    • 21. 2. Address the issue
      • Create a shared vision
        • What does the future look like ?
        • How do we get people engaged ?
      Awareness "in their eyes" Inform Understanding "in their mind" Clarity Acceptance "in their hart" Convince Engagement "in their work" Engage
    • 22. 3. Repeat and adapt
      • Repeat your Stakeholder Assessment throughout the different phases in your project
      • Adapt your communication and training plans to the results
    • 23. 4. Get Help
      • In case you are facing a huge Change challenge
        • Discuss this with the project sponsors and champions
      • Don't hesitate to get professional help
        • HR Department
        • Consultancy
    • 24. Stuff to Google
      • GE CAP "Change Acceleration Process"
      • "IBM Better Change Method"
    • 25.