AGCC Training Portfolio 2010


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AGCC Training Portfolio 2010

  1. 1. training portfolio 2010 TRAINING PORTFOLIO 2010 (01224) 343902 get your career on the right course 1 For further information on our courses go to:
  2. 2. aberdeen & grampian chamber of commerce Business Mentoring THAT’S A GOOD IDEA! Scotland I f your business has plans for expansion in the future it makes sense to have the help of someone OUR NETWORK who has been "over the course" WILL GROW to help make the most of the YOUR IDEAS AND opportunities and avoid the pitfalls. INNOVATION Business Mentoring Scotland is a free Scottish Chambers of Commerce service in partnership with Scottish Enterprise. It aims to match a businesses needs and For further information, objectives to one of our large pool telephone 0845 609 6622 of mentors whose knowledge, skills and experience will help to turn your business dreams into reality and is now expanded to include Highlands and Islands. Open to any growing business more than one year old, the mentoring programme can be tailor made to suit growth potential and time constraints. Call us on 0845 609 6622 and ask about Business Mentoring or email: 2 t: (01224) 343902, e:
  3. 3. training portfolio 2010 contents 4 Welcome from our Chief Executive COURSE TITLES 5 people and business management 6 personal development 7 skills for business 8 finance 9 international business 10 sales and marketing 11 hr and employment law 12 2010 training calendar at a glance FURTHER DEVELOPMENT 14 in company training 14 sage 14 IT training 15 lunch and learn 16 introduction to project management 16 project management professional 17 management plus + 18 vocational qualifications (SVQ’s) INFORMATION 20 room hire 21 how to book 22 how to find us 23 terms and conditions contents 3 For further information on our courses go to:
  4. 4. aberdeen & grampian chamber of commerce welcome T here has probably never been a better time to focus on the need to invest in the skills and competences of your team. It is your staff who will give you the edge over the competition during a 2010 that is likely to be a steady year rather than a return to growth. Your staff will give you sustainable competitive advantage. They carry the knowledge and skill to further develop your business. Continuing to develop your workforce will not only encourage loyalty but also improve productivity, Business Mentoring supplies a platform for peer to peer knowledge Aberdeen and Grampian Chamber sharing and learning, and reinforces of Commerce aim to put members real life examples that could make at the heart of the Chamber and the your business thrive. Chamber at the heart of the region. We understand our North-east market Vocational Qualifications allow and has adapted our training provision for individuals to develop in their to ensure all organisations, large or current roles using work-based small, member or non-member, have learning, supported by experienced the opportunity to enhance their skills. Chamber coaches / assessors. Our short course calendar, with AGCC has a personal development 60 course titles and 150 scheduled learning experience to satisfy nearly dates, provides a spectrum of soft every learner requirement. We pride skills training unrivalled in the area, ourselves on quality service provision, and is directly driven by your needs adaptability and competitive pricing. and wants. We look forward to welcoming you Exclusive, in-company training and your delegates to our courses. courses and programmes can be developed and delivered to satisfy your business outcomes and available budget. Our comprehensive ‘Lunch and Bob Collier welcome Learn’ programme provides Chief Executive bite size, focused development, targeting key issues and minimising spend and time out of the office. 4 t: (01224) 343902, e:
  5. 5. training portfolio 2010 people and business management Motivation and Delegation Communication Skills This programme will show busy for Managers managers how to delegate properly Gives insight into your own and by using this skill, help motivate communication style ensuring that and delegate their own staff. expectations of staff and clients are clear, potential is developed, motivation improved and positive 2 Essential Management Skills day relationships established. This programme ensures managers are equipped with the knowledge and skills required to Leading Successfully to 2 perform their duties in an acceptable Enhance Performance day and proactive manner. Provides skills and tools to help you have meaningful conversations with your team and to ensure that Strategic Commerical Awareness their individual strengths become This course provides an aligned with business goals. understanding of how to determine the nature of their business and identify opportunities and threats from internal and external factors. Remote Management Skills This course will highlight the issues surrounding remote management of staff and will seek to provide people and business management solutions to the challenges. 5 For further information on our courses go to:
  6. 6. aberdeen & grampian chamber of commerce personal development Time Management Train the Trainer This workshop is full of tips and Do you run training courses, or techniques to increase productivity carry out one-to-one coaching in and work effectiveness, assist the work environment? If you would delegates to work ‘smarter’ and like to improve your technique, this improve their work/life balance. practical and interactive course is for you. Communciation and 2 Interpersonal Skills Train the IT Trainer day This highly interactive course Aimed at those who have the concentrates on how and why requirement to run classroom we communicate with others; sessions, to provide helpdesk support, with focus on first impressions, or to conduct one-to-one coaching. establishing rapport and influences Concentrates on the behavioural on individual behaviour. aspect of training and coaching to provide the insight to “why” training can be problematic as well as “how” Business and Workplace Etiquette to train or coach people. This course will highlight ways * Second day is optional of improving interaction with colleagues and clients; how to behave at work and cope with those Deliver Effective Presentations that don’t. This course will develop your ability to prepare for and deliver a confident and effective presentation. Improve Your Professional Confidence This interactive and practical course Assertiveness at Work will identify individual strengths by Provides practical tools and developing techniques to promote empowers delegates to handle a more positive and confident self- challenging situations, awkward image when dealing with others. people and difficult conversations. personal development Advanced Presentations You will be given an opportunity to assess audience needs, challenge your delivery techniques and cope positively with objections and aggressive questioning. * 5 minute presentation required 6 t: (01224) 343902, e:
  7. 7. training portfolio 2010 skills for business Reception and Telephone Skills Effective Business Writing Provides skills, knowledge and For anyone looking to brush up confidence to develop a positive, on business-related writing (e.g. lasting relationship with your memos, appraisals, proposals etc). customers on the telephone and Also tests perceptions of what face to face. is right and the failings of spell- checker! Advanced Reception Skills Develops receptionist skills with Report Writing focus on negotiation techniques, Aimed at people who have to write assertiveness and confidence to reports and would like some help improve their own and internal with preparation, structure and communication within the design. (Please note that this is not organisation a course in technical report writing.) PA's Guide to Essential Supervisory Skills Personal Effectiveness Designed to meet the needs of new Highlights the influential role of the or partly experienced supervisors PA, focusing on communication, and team leaders. An intensive conflict and management skills. one day programme giving an ideal foundation for a range of management training. Taking Notes and Minutes Enables delegates to recognise the importance of minutes and build Customer Service confidence in their note-taking This comprehensive customer abilities; understanding why and service programme is aimed how to take minutes efficiently and at anyone who interacts with effectively. customers both internally and externally. Effective Meetings and Facilitation Project Management A day’s workshop which will enable An introductory course designed skills for business attendees to prepare and plan for to clarify and explain the basic effective meetings and to maximise concepts of projects and project the time invested in those meetings. management and to give delegates the confidence in their project environment. 7 For further information on our courses go to:
  8. 8. aberdeen & grampian chamber of commerce finance Introduction to Finance Terms and Concepts Areas covered will include why financial records are maintained, the importance of accounting systems, financial terminology, an overview of the financial statements and why “cash is king”. Introduction to VAT VAT, the simple tax that everyone loves to hate, the tax that demands respect. This event will cover all the essential VAT themes that people working in an accounts department need to know. Finance for 2 Introduction to Non-Finance Managers day Budgeting and Planning Understand the language and Provides delegates with a solid processes of budgeting, costing grounding in all aspects of finance, and pricing and identify factors that including interpretation of financial impact on business performance, statements, investment appraisal allowing staff to identify and plan decisions to management accounting, for these and regularly monitor budgeting and planning. performance against budget. finance 8 t: (01224) 343902, e:
  9. 9. training portfolio 2010 international business Understanding the 1/2 Introduction to Import Rules Oil and Gas Industry day Importing is more complex than For anyone in a non-technical buying from a UK supplier and when or specialist role wishing to gain an things go wrong, sorting them out overview of the oil and gas industry can be difficult and expensive. This and its structure/functions in the seminar will help you to avoid the extraction and production of these most obvious pitfalls. resources. Introduction to Export Rules Introduction to INCO Terms 1/2 This programme is aimed at all This seminar will explain day administrative staff involved in International Commercial Terms the preparation of international (INCO terms), and how traders can trade documentation and senior use them in buyer or seller contracts management responsible for to make clear who is responsible managing staff involved in these for the goods at each point of the processes. transport process. HM Revenue and Customs 1/2 day Your Letter of Credit Shipwork End Use Awareness This highly interactive course will This programme is aimed at all equip delegates with the skills they personnel who are involved with need to successfully negotiate the logistics and materials control payment against letters of credit. functions including the purchasing/ inventory/financial and shipping departments. Export Documentation Provides delegates with an 1/2 understanding of commercial, Introduction to IPR day transportation and official This programme is aimed documentation. The course will at anyone involved in the import also explore how they are sourced or export of goods; who needs to and the time taken to obtain such be aware of their obligation and international business documentation. exposure to taxes. 9 9 For further information on our courses go to:
  10. 10. aberdeen & grampian chamber of commerce sales and marketing Basic Selling Skills Creating Successful Tendors This programme is designed to (1:1 follow up) assist with the provision of a robust The objective of the course is to and structured approach to selling in ensure that the audience is more a business to business environment. confident in producing proposals/ tenders, which stand out from the competition. The audience Advanced Selling Skills will be introduced to a systematic This programme is designed for approach to develop their proposals existing sales people who want to reduce time spent and improve to increase their skills by taking effectiveness. a more strategic approach to managing client’s requirements and maximising opportunities. eMarketing “Half full or half empty” are you in or out – possibly don’t know – Telephone Sales then this is for you. Understanding This course is to enable attendees eCommerce in relation to strategy, to become successful telephone positioning and integration with the sales people and to maximise sales business plan. opportunities and develop professional selling expertise. Introduction to PR This course aims to provide Negotiating and Influencing Skills delegates with practical tips on how This programme provides insight to generate editorial press coverage into fundamental negotiating and by working successfully with target influencing skills including negotiating journalists not only in the North- tactics, the skills of persuasion and east of Scotland but also nationally. other communication skills necessary for the success. Writing for the Web Advanced Negotiation Skills How to use the web to get your Provides delegates with the support business messages across in a sales and marketing and guidance on how to employ professional manner - on web sites, practical skills to conduct win-win forums, blogs, emails and social negotiations at a senior level. networking sites. Introduction to Marketing Provides a thought provoking insight into marketing and an understanding of how marketing can be used effectively in business. 10 t: (01224) 343902, e:
  11. 11. training portfolio 2010 hr & emloyment law Interview Skills Introduction to Mediation Provides practical tips and advice on This practical course introduces how to conduct effective interviews delegates to a positive and proactive and stay within the legal constraints approach towards workplace of employment legislation. conflict - mediation. Advanced Interview Skills Dealing With Difficult This workshop is designed to Employment Situations help delegates to enhance their At the end of this course delegates interviewing skills for use in a variety will have the techniques and of situations. knowledge to be able to deal with difficult situations more effectively. Importance of the First 90 Days The first 90 days are critical and this programme is about allowing you to Resolving Conflict understand what you need to know Let’s aim for a harmonious as well as how to plan, implement workplace! This course will give and measure the success of your you the skills to ‘nip conflict in the first 90 days. bud’ before it escalates and staff involved turn to formal procedures. HR for Non HR Managers At the end of this course delegates Practical Appraisal Skills will understand their responsibilities Explores why we do appraisals, with regard to HR issues, potential how to get the maximum benefit penalties for getting it wrong and how to avoid it being an annual and perform their duties with kicking session. confidence. Introduction to Employment Law Managing Cultural Diversity Practical tools will be taught to A practical, user-friendly, plain help reduce any cross cultural hr and employment law English tour around the essentials misunderstandings and encourage of employment law. A must for any positive working relationships. business wishing to avoid pitfalls and ensure an easier life. The End - Compromise, Employment Law Update Dismissal and Retirement Employment law is a moving All things (good or bad) must come target. Keep up to date with the to an end, including employment. changes and developments your Get skilled up with this practical business needs to be aware of to guide and useful materials to equip stay at the cutting edge and out of your business with the know-how to the employment tribunal! get it right. 11 For further information on our courses go to:
  12. 12. aberdeen & grampian chamber of commerce training calendar Training Calendar 2010 People and Business Management Code Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Motivation and Delegation B 27 16 18 Essential Management Skills E 10 - 11 5-6 11-12 1-2 Strategic Commercial Awareness B 25 1 Remote Management Skills B 3 3 Communication Skills for Managers B 5 7 Leading Successfully to Enhance Performance B 26 14 Management Plus - Leadership Developmemnt TBC TBC Personal Development Code Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Deliver E ective Presentations C 28 25 29 27 24 18 30 30 Advanced Presentations C 9 24 8 Communication and Interpersonal Skills B 2 27 1 25 Imporve your Professional Confidence B 10 17 6 Assertiveness at Work B 15 23 17 Time Management C 4 22 22 19 7 7 Business and Workplace Etiquette B 17 16 Train the Trainer D 28 2 Train the IT Trainer D 11 10 Skills for Business Code Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Reception and Telephone Skills B 18 10 23 Advance Reception Skills B 29 11 PA's Guide to Personal E ectiveness B 10 7 Taking Notes and Minutes B 24 30 2 E ective Meetings and Facilitation B 21 28 E ective Buisness Writing B 9 17 22 Report Writing B 19 16 Essential Supervisory Skills C 21 23 17 12 15 29 26 21 11 9 Customer Service B 6 30 training calendar Project Management B Finance Code Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Introduction to Finance Terms and Concepts B 18 20 9 Finance for Non Finance Managers E 2-3 8-9 3-4 Introduction to Budgeting and Planning B 24 25 Introduction to VAT B 4 16 12 t: (01224) 343902, e:
  13. 13. training portfolio 2010 International Business and Exporting Code Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Understanding the Oil and Gas Industry B 16 1 28 Introduction to INCO Terms B 17 24 Your Letter of Credit C 22 10 Export Documentation C 25 29 5 Introduction to Import Rules C 22 30 Introduction to Export Rules C 25 15 18 End Use Awareness B 18 24 8 Introduction to IPR B 4 16 Sales and Marketing Code Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Basic Selling Skills B 21 23 Advanced Selling Skills B 12 17 Telephone Sales B 20 23 Negoiating and Influencing Skills B 18 22 5 Advanced Negotiation Skills B 9 8 Creating Successful Tendors D 28 24 Introduction to Marketing B 4 29 EMarketing B 14 28 Intro to PR B 23 27 Advanced PR Skills B Writing for the Web B 15 29 HR and Employment Law Code Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Interview Skills B 9 25 Advanced Interview Skills B 14 9 Importance of the first 90 days B 26 2 26 HR for Non HR Managers B 24 7 Introduction to Employment Law B 16 4 28 1 training calendar Employment Law Update B 11 Inroduction to Mediation B 27 23 Dealing with Di cult Employment Situations B 18 15 4 Resolving Conflict B 24 Practical Appraisal Skills B 2 10 Managing Cultural Diversity B 13 8 15 The End - Compromise, Dismissal and Retirement B 19 14 13 For further information on our courses go to:
  14. 14. aberdeen & grampian chamber of commerce In company This flexible and tailored approach to skills means that employees receive full benefit from bespoke content. We have the ability to deliver one off training courses either from our existing training calendar or with requested content. Highly experienced tutors with practical backgrounds in their areas of expertise, deliver interactive and informative training to suit your needs. Initial research can be done to ensure that content tackles relevant internal issues or approaches ideas generated through changing market demands. Confidential issues, such as finance, HR, and customer care, are often welcomed on an in company basis due to the complex and confidential nature of the subjects. Training can be conducted on your own premises for convenience and to fit your staffing schedule; but also in our own purpose build training rooms. Our facilities are equipped with all audio visual equipment and are fully air conditioned. We are also happy to deliver training on your company premises. Sage Training As a SAGE accredited business partner, Acumen specialise in supporting clients in all aspects of SAGE Instant, Sage 50, Sage Job Costing, Sage HR, Sage Payroll, Sage Forecasting & Sage ACT! CRM software. Acumen employs accountants as well as software specialists and we can ensure your software is set up in a manner that suits your business. Our Software consultants help and advise clients to select the most appropriate software. Acumen Business Solutions will: Install & setup SAGE to suit your requirements Assist in importing data from other software packages Upgrade existing SAGE packages Provide consultancy/training to staff at all levels Can provide troubleshooting and ongoing support further development courses IT Training Solutions are one of the longest established IT providers in Scotland and have been supporting, training, developing and connecting businesses for over 18 years. With ICT Engineering Support, Microsoft Authorised Training, Software Application Development and Server Infrastructure Strategy teams all under one roof, Solutions complement your existing IT capability or offer a fully outsourced IT service. Using a variety of fully flexible training methods, Solutions have the capability to assess, plan, arrange, justify and execute all forms of IT training at our fully equipped training centres, on your site or through the use of our portable training school. We create efficiency and cost reduction through effective training. Solutions are a Microsoft, VMWare & CITRIX Partner and a Microsoft Authorised Competency Testing Centre. 14 t: (01224) 343902, e:
  15. 15. training portfolio 2010 lunch and learn Our programme of bite size sessions is designed to target key areas of development, highlighted by our client base. These sessions minimize time out of the office and provide an excellent resource for those wishing to refresh existing knowledge or perhaps explore a topic relevant to their business in more detail. 12.00 Registration, buffet lunch and Networking 12.15 Welcome from the AGCC 12.15 – 1.30 Presentation from key note speaker 1.30 - 1.45 Q&A Session 1.45 Close Speakers will be available after each session should you wish to discuss aspects of your own business or coordinate a follow up meeting for more detailed advice. 20 January Launch – A Magic Start to the New Year! 3 February Making the Most of Exhibitions- All Energy ‘10 Member: 26 February Creating Cultural Advantage £30 + VAT 23 March UK Immigration Law (Part I) 23 April Computer Based Competency Systems Non Member: 13 May Social Networking and your Business £45 + VAT 25 May UK Immigration Law (Part II) 16 June IT Training 28 June Creating Successful Tenders 20 August Bullying vs Firm Management 15 September Coaching- More Than a Myth! 12 October UK Immigration (Part III) 12 November Right Place, Right Time - Market Research 14 December Christmas Event Given our expected high demand and restrictions on space, places are limited to 2 people per organisation. Lunch and Learn sessions can be booked in blocks of 3, with the third of these sessions charged at half price. Sessions must be designated in advance however it would be a lunch and learn company booking rather than person specific. Should all subjects be of interest then a 10% discount is available off the total cost. This would secure a company place(s) at each lunch and learn but would not be restricted to the same person attending each time. It would be the responsibility of the company to ensure attendance was encouraged. 15 For further information on our courses go to:
  16. 16. aberdeen & grampian chamber of commerce introduction to project management Course overview This course is designed to clarify and explain the basic aspects of a project and project management in order for participants to gain confidence in their project environment. It will help individuals to recognise the key aspects of a project and the importance of their role within it. The course is also intended for those working in supporting functional departments whose work can impact on project success. Course structure This course provides an introduction to the Project Management Institute (PMI)’s Body of Knowledge and covers all of the fundamental aspects of project management using the PMI’s methodology. The course is delivered as a 2 day workshop culminating in the examination. Delegates will be provided with pre-course access to eLearning content which is not mandatory but will enhance the workshop experience. Certification This course carries 15 PMI PDUs (Personal Development Units). It is also a recommended pre-requisite for those new to project management who may wish to progress to PMI certifications by attending the Project Management Professional course. project management professional Course overview This course, which has been accredited by The Association for Project Management (APM) and The Project Management Institute (PMI) aims to provide a forum for Project Managers and members of project teams to gain exposure to Best Practice in Project Management in its broadest sense. Using the professional standard of the ‘Body of Knowledge’ as the basis for the programme topics, the topics are addressed by demonstrating best practices and applying these to a simulation project. project management courses Course structure The course is delivered as a 4 day workshop. Delegates seeking a project management qualification should also book onto the appropriate exam preperation workshop. * Delegates will be provided with pre-course access to 12 hours of eLearning content. Certification This course is a pre-requisite for candidates seeking accreditation by the Project Management Institute (PMI) for the Certifi cated Associate of Project Management (CAPM) or Project Management Professional (PMP) credentials. This also provides 35 PMI Personal Development Units (PDUs), meeting the entry requirement. It is also a pre-requisite for candidates seeking accreditation by the Association for Project Management (APM) for the APM Professional (APMP / IPMA Level D) qualification. 16 t: (01224) 343902, e:
  17. 17. training portfolio 2010 management plus management plus develop your skills improve your confidence Management Plus is a flexible 12 unit programme allowing delegates to work towards the achievement of a Professional Certificate in Management (PCiM). The course explores the theoretical background of management concepts and provides examples of practical applications. Management Plus aims to outline the fundamentals of competent management practice by embracing relevant topics. Delegates attend one challenging workshop per month, interacting with like- minded individuals from a plethora of organisations. Workshop titles include: Module One Module Three Business Awareness Recruitment and Selection Managing Yourself Finance Management Working Relationships Managing Information Module Two Module Four Team Building and Leading Project Management Developing for High Performers Quality and Operations Results Management Change Management One written assignment is completed per module with 4 pass marks achieving the PCiM. Management Plus can be run on an in-company or open course basis with each delegate receiving course materials, website and tutor support. Units can be management plus chosen to suit the learner’s needs, as all 12 units need not be completed. No prior study or further education qualifications are required to enroll for Management Plus however it is recommended that delegates have first line/ supervisory responsibility. For further details contact: Fiona Fernie t: 01224 343917 e: 17 For further information on our courses go to:
  18. 18. aberdeen & grampian chamber of commerce vocational qualifications SVQs & Modern Apprenticeships: Business & Administration Levels 2, 3 & 4 Customer Service Levels 2, 3 & 4 SVQs In Learning And Development Including A & V Awards SVQs In Management & Leadership: Team Leading Level 2 Management Level 3, 4 & 5 At Aberdeen & Grampian Chamber of Commerce, we understand that you are an individual, with unique aspirations and goals. No matter what you want to achieve, the Chamber will help you every step of the way. Whether you are at the start of your Customer Service career, seeking to move up through Customer Service qualifications are your organisation, we’ll give you the aimed at staff working in a customer support and guidance to help you service role across all occupations succeed at every stage of your career and sectors of employment. by achieving a vocational qualification in Administration, Customer Service or Management. Management & Leadership Management SVQs are aimed Funding may apply to some of the above at people in management roles across all occupations and sectors Business & Administration of employment. Like all SVQs this Business and Administration qualification is competence based. qualifications are intended for This means that it is linked to the individuals, whose role involves candidate’s ability to competently carrying out a broad range of perform a range of tasks connected vocational qualifications administrative activities, requiring with their work. a range of supervision and working with some autonomy to full responsibility of a department. The individual will be working as part of a team ensuring the provision of information and resources to others. The individual’s work situation will provide the opportunity to be involved in a wide range of administration activities. 18 t: (01224) 343902, e:
  19. 19. training portfolio 2010 Learning and Development Modern Apprenticeships This Vocational Qualification is Candidates undertaking a Modern aimed at those candidates who Apprentice qualification in have management responsibility Administration will also be required for training and development to undertake core skill units in and are involved in identifying addition to the standard number of organisational training and units. The assessor will explain this development needs, also planning in more detail. the implementation of training and development objectives. They will also be responsible for the Funding improvement of a range of training In some cases, funding will be and development programmes. available from Skills Development As with all VQs there is no formal Scotland for both Skillseeker entry qualification and it is open to and Modern Apprenticeship people of all ages. programmes. Again the assessor will confirm if you are eligible for Assessor and Verifier Awards are funding. also available for those working with training providers and have their own candidates. Quality Assurance The Chamber is externally verified by all the awarding bodies such as the Scottish Qualifications Authority and EDI twice a year to ensure that good practice and standards are maintained. For further information and costings for the vocational qualifications qualifications, please contact: Rosemary Pinsent Vocational Training Manager (01224) 343912 George Brand Vocational Training Co-ordinator (01224) 343914 19 For further information on our courses go to:
  20. 20. aberdeen & grampian chamber of commerce room hire Facilities AGCC have 2 purpose built training rooms, fully equipped to the highest standard. With flexible layouts, break out space and private parking. Our rooms are the perfect location for board meetings, seminars or training courses. Our rooms are available for hire by both members and non members subject to availability. Discounts are available for block or bulk bookings and for charities and social enterprises Delegate Rate Room Hire Only Full Day Delegate: £30 (ex VAT) Full Day Rate: £125 (ex VAT) Half Day Delegate: £20 (ex VAT) Half Day Rate: £75 (ex VAT) Includes: Tea/coffee, biscuits and fruit on arrival Mid-morning tea/coffee and biscuits Hot & cold buffet style lunch (menus on request) Afternoon tea/coffee and biscuits Chilled water Conference/Audiovisual Equipment Flip chart White board Pens and notepads Onsite, private parking IT technician - available throughout the day Event co-ordinator - available throughout the day Please note a minimum of 6 people applies when booking the delegate rate room hire 20 t: (01224) 343902, e:
  21. 21. training portfolio 2010 how to book Booking Although we don’t work 24 hours, our website does! All course information can be accessed easily, offering the opportunity to browse at your leisure. Our booking and payment system allows you to book and pay for all training quickly and securely. If you have any specific payment requirements, please contact the People Development Team directly on (01224) 343902. Service Standard Aberdeen and Grampian Chamber of Commerce (AGCC) is committed to providing a high quality and efficient service. Please let us know immediately if you have any problems or concerns about any of our delivery partners, the facilities and materials, or the course itself. Equal Opportunities AGCC is an equal opportunities employer and service provider. Insurance No insurance cover is held by AGCC to provide automatic compensation to delegates in the event of loss or damage to property, personal accident, injury or death. Health and Safety Visitors will receive a full health and safety briefing on entering AGCC premises for the first time. Thereafter delegates are required to take personal responsibility for the health and safety of themselves and others, and to observe safe standards of behavior, dress and footwear as required. Price Codes Code Member Non Member A £215 £323 B £240 £360 C £255 £383 D £285 £428 E £480 £720 how to book Book online at 21 For further information on our courses go to:
  22. 22. aberdeen & grampian chamber of commerce how to find us Travel and directions: Address: For those traveling by public transport, Aberdeen & Grampian the number 2 (Red Line) bus service Chamber of Commerce is available from Union Street to Greenhole Place Braehead Way bus stop on Scotstown Bridge of Don Road just outside our offices. Aberdeen AB23 8EU Cross the road at the zebra crossing and follow the path to the security gate on the boundary fence across the grass. Press the pad for assistance. general direction A timetable can be viewed at: The or by calling 0871 200 22 33 for the Par kw ay (A latest timetable ay w information. this way 9 0) Park by Car The To download a map showing our AECC Ello Sco t s location please visit: ace Pedestrian n Ro l Broadfold R entrance eP hol to e en Gr a d (A956 wn Sco Ro tsto For those with Sat Nav our postcode ad wn is: AB23 8EU. d ) Rd Bridge of Don Parking is available at our premises. All our parking bays are marked with a ‘C’. street map this way y rkwa by Car The Pa Sco Pedestrian ce Pla Broadfold R entrance le how to find us nho Gree Sco tsto wn d Rd 22 t: (01224) 343902, e:
  23. 23. training portfolio 2010 terms and conditions Pre course contact Price Codes An email acknowledgment will be sent to Price Code A denotes a half day the registered email address at the time programme and is inclusive of training of booking to confirm attendance and the notes, handouts and refreshments. reservation of the place(s). Price Codes B- D are full day courses and are inclusive of training notes, The People Development team will handouts, refreshments and lunch. contact every delegate two weeks prior Price Codes E courses are hosted on two to their course with joining instructions consecutive days and are inclusive of and a questionnaire to establish current training notes, handouts, refreshments knowledge and expectations from the and lunch. course. Every due care and attention has been taken to ensure that all descriptions, Weekend and evening courses are available dates and prices are correct at time on application. of going to print; however prices and dates are subject to change. Short Course Format The typical format for an open training All listed prices are exclusive of VAT course is: Cancellations and Refunds 9.15am Registration Such cancellations must be made no less than 21 days before the date of the course 9.30am Course commences by telephone or email. Mid morning Coffee break Cancellation fees will be levied under the 12pm OR 1pm Lunch following circumstances: Mid afternoon Coffee break Where cancellation take place between 21 days and 7 working days prior to the 4pm and 5pm Course closes date of the course, 50% of the delegate cost will be charged. The format for the day is entirely at the Where cancellation takes place less discretion of the individual tutors so timings than 7 working days prior to the date of may vary from the format suggested. the course, 100% of the delegate cost will be charged. Catering Transfers to other courses can be made, Refreshments will be available throughout if required, but will be subject to the the day and a buffet lunch will be provided. same terms as an outright cancellation Lunch will not be provided for half day and may incur a 10% administration courses. charge. terms and conditions If transfers are made, delegates will If you have any special needs or dietary be charged for the original date and requirements, please contact the People credited for rescheduled attendance on Development Team on 01224 343902 prior a subsequent occasion. to the course to discuss your requests. Dress Code The dress code for the day is smart casual ,however, please be aware that you are representing your company and that you are entering an office environment. 23 For further information on our courses go to:
  24. 24. aberdeen & grampian chamber of commerce GREENHOLE PLACE t: 01224 343900 BRIDGE OF DON f: 01224 343943 ABERDEEN AB23 8EU 24 t: (01224) 343902, e: