BACKGROUND &INTROo Who am I?o What have I done?o What do I know?o What have I learned?o Why is library space assessmentsomething that we should all bedoing (all the time)?
THE PURPOSE OFASSESSMENT INLIBRARIES1. To understand user interaction withlibrary resources and services; and2. To capture data that informs theplanning, management andimplementation of library resourcesand services.Bertot, 2004
TRADITIONAL DECISION-MAKING• Conventional wisdom or gut feeling• Casual benchmarking• Anecdotal evidence• Doing what (seems to have) worked in thepast• Following deeply held ideologies (“sacredcows”)• Best guessHard Facts, Dangerous Half-Truths, and Total Nonsense:Profiting from Evidence-based ManagementPfeffer & Sutton (2006)
CULTURE OFASSESSMENT is an organizational environment in whichdecisions are based on facts, research and analysis where services are planned and delivered in waysthat maximize positive outcomes and impacts forcustomers and stakeholders exists in organizations where staff care to knowwhat results they produce and how those resultsrelate to customers’ expectations where organizational mission, values, structures,and systems support behavior that is performanceand learning focused.(Lakos, Phipps and Wilson, 1998-2002)
EVIDENCE BASED DECISIONMAKING• Considers context of day to daydecision making: not pure research• Outcome: improving the quality ofthe professional practice• Pragmatic focus: the “best availableevidence”• User perspective is key• Incorporates a wide range ofquantitative and qualitativemethods(Booth, 2002)
BIG IDEA #5:WE KNOW THATWE ARE A PLACETHATPEOPLE WANT TOVISITAGAIN AND AGAIN.RPL Service Plan (2009)
LIBRARY SPACECHALLENGES Just in time Collections Mediation Bricks and Mortar Quiet space Custom createdexperience Cosmetic improvement Librarian role Just in case People Independence Hybrid with virtual Social space Future flexibility Infrastructure issues Architect role
FUNCTIONAL AREASoUser servicesoLibrary operationsoMaterials storageoEvent & exhibition space
11 CRITERIA FOR SPACEASSESSMENT1. Functional2. Adaptable or flexible3. Accessible4. Varied5. Interactive(McDonald, 2000, 2003, 2006)
11 CRITERIA FOR SPACEASSESSMENT6. Conducive7. Environmentally suitable8. Safe and secure9. Efficient10.Suitable for IT11.“Oohmph”(McDonald, 2000, 2003, 2006)
TOP CUSTOMER SPACE-RELATEDISSUES REPORTED BY EPL STAFF:• More spaces are needed for collaboration• High demand for community use space• Accommodation of different noise levels isa challenge• Teens don’t use the designated teen zones• Demand for digital colour copiers/printersand more laptop plug-ins• Flexible spaces and flexible furniture areimportant• Libraries need more space. Period.
LIBRARY COLLECTIONS – SPACEASSESSMENT Size of collection & rate of growth Shelving Height, density of storage & footprint Mobility High or low visibility Use: by subject area, volume and time In house Check out Turnover rate Percentage on shelf Amenities needed to support Classification scheme
LIBRARY USERS – SPACEASSESSMENTo How many of them are there?o Where are they coming from and why arethey travelling?o What are their expectations andperceptions -- service quality?o Who are they comparing you to?o What amenities do they expect?o How are they currently using the space?o What do they value?o What would they change?
PUBLIC LIBRARIES -LIBSATSatisfactionQualityUsageImportanceReferralExpectationhttp://www.countingopinions.com/16
LIBSATQUANTITATIVEo Demographic information & PostalCodeo Location used most often & whyo Activities undertaken; services usedo Importance & satisfaction• Facilities• Collections• Technology• Activities, events or programs• Hours
LIBSATQUALITATIVE• What do you value mostabout this location?• What would you improveabout this location?
SPACE: IMPORTANCE &SATISFACTIONo Plenty of seatingo 75% indicate important or very importanto 78% indicate satisfied or very satisfiedo Quiet comfortable spaceo 76% indicate important or very importanto 73% indicate satisfied or very satisfiedo Engaging and invitingenvironmento 92% indicate important or very importanto 88% indicate satisfied or very satisfied
OBSERVATIONALSTUDIESEthnographic approachBehavioural mapping“Sweeping Seats” methodology• Leckie & GivensUsed in both public and academicLibrariesRPL and EPL each just completedstudies at every branch
‘‘SWEEPING’’ THE LIBRARY:MAPPING THE SOCIAL ACTIVITYSPACE OF THE PUBLIC LIBRARYLisa M. Givens & Gloria J. LeckieLibrary & Information Science Research25 (2003) 365–385http://www.ugr.es/~alozano/Translations/Sw
SUCCESSFUL NEWSPACES1. Understand your community, theirexpectations, perceptions, and aspirations2. Analyse requirements for new services &functionalities3. Assessment of all existing services4. Get & use standards & guidelines to Define current & future shelving needs Define user spaces, adjacencies and amenities1. Design an experience to meet all of the above2. Commit to post-occupancy evaluation andspace assessment to measure success
ISO TECHNICALREPORT 11219(2012)Qualitative conditions &basic statistics for librarybuildings – Space,function & design
SELECTED RESOURCES 1Bryan, Cheryl. Managing Facilities for Results: Optimizing Spacefor Services. Chicago: American Library Association, 2007.Dahlgren, Anders C. Public Library Space Needs: A PlanningOutline. Wisconsin Department of Public Instruction, PublicLibrary Development, 2009.Given, Lisa M. and Gloria J. Leckie. “‘Sweeping’ the Library:Mapping the Social Activity Space of the Public Library,”Library & Information Science Research 25 (Winter 2003): 365–385.ISO TR 11219. Qualitative conditions and basic statistics forlibrary buildings – Space, function and design. 2012.Latimer, Karen and Hellen Niegaard (Eds.). IFLA Library BuildingGuidelines: Developments & Reflections. Munich: K.G. Saur,2007Leckie, Gloria J. and Jeffrey Hopkins. “The Public Place of CentralLibraries: Findings from Toronto and Vancouver,” LibraryQuarterly 72 (July 2002): 326–372.28
SELECTED RESOURCES 2May, Francine and Fiona Black. “The Life of the Space: Evidencefrom Nova Scotia Public Libraries.” Evidence Based Library andInformation Practice 5.2 (2010) 5-34.McDonald, A.C. “Planning academic library buildings for a new age:some principles, trends and developments in the UnitedKingdom”. Advances in Librarianship 24 (2000), 51-79.McDonald, A.C. “Creating good learning space”. In: Libraries withoomph: PFI for higher education libraries. Papers delivered at aSeminar. London: Nabarro Nathanson, 2003. pp 4-8.McDonald, A.C. The ten commandments revisited: the qualities ofgood library space, Liber Quarterly, 16 (2) (2006), 104-119.Most, Linda R. “The Rural Public Library as Place in North Florida:A Case Study.” Diss. The Florida State University College ofCommunication and Information, 2009.Pfeffer, Jeffrey and Robert I. Sutton. Hard Facts, Dangerous Half-Truths, and Total Nonsense: Profiting from Evidence-BasedManagement. Harvard Business School Press, 200629