Lessons to Execute A Successful Proactive Live Chat Service

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This presentation provides few tips on converting visitor into customer using your live chat service.

This presentation provides few tips on converting visitor into customer using your live chat service.

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  • 1. AAyuja © 2013 Disclaimer: This presentation and the information provided here is indicative in nature and should not be treated as views of the organization. Lessons to Execute A Successful Proactive Live Chat Service Visit us at www.aayuja.comVisit us at www.aayuja.com Meet Goals, Beat Competition, Exceed Expectations *Via WebGreeter*Via WebGreeter
  • 2. AAyuja Internal and Confidential © 2012 Create a welcoming and personalized atmosphere Proactive chat is all about giving a hospitable and personalized atmosphere to your online customers. In order to make your customers feel pleasant with your services, you should ask your live chat service operators to be friendly and professional at the same time, with your customers. 1 The welcome message sent to the customers in order to initiate chat should have a very friendly and appealing tone. It should compel them to respond pleasantly, instead of feeling annoyed.
  • 3. Do not act like a typical pushy sales agent The pushy salesmen are most annoying for the customers, so after you add live chat to website instruct your chat representatives to be very careful while initiating chat with the customers. They should never be pushy, since it takes away all the utility of this gainful technique and enrages the customers to a great extent. 2 The best way to be a friendly proactive chat agent is to inform the customers about your special offers which are relevant to the products or services, they are in search of.
  • 4. Analyze what triggers a proactive conversation Instead of just attacking your visitors as soon as they land on your website, you should consider what triggers the proactive chat. A chat operator should know when the chat window should pop up, so that it does not irritate a customer. Your chat window should pop up only once, and if not responded by a customer, you should not send a message again. 3 The visitors on your website should be given sufficient time to browse, before they are offered help by your live chat support agents.
  • 5. http://www.aayuja.com/resources/blogs/ We act as growth partner to fast growing technology companies. Our array of inside sales and marketing services help them augment their businesses in the most profitable manner. For Technology Sales And Marketing Resources Visit Our Blog For free eBooks and more visit http://www.aayuja.com/resources/resourceslibrary/
  • 6. http://www.aayuja.com/resources/blogs/ We act as growth partner to fast growing technology companies. Our array of inside sales and marketing services help them augment their businesses in the most profitable manner. For Technology Sales And Marketing Resources Visit Our Blog For free eBooks and more visit http://www.aayuja.com/resources/resourceslibrary/