Training for improving effective communication skills in pharmacy:Development and evaluation of workshops  and e-learning ...
Effective Communication for Pharmacists<br />2<br />
Health Management Consulting<br />3<br /><ul><li>Center of excellence in healthcare strategy </li></ul>	& management <br /...
Healthcare communication division:</li></ul>	- need for quality improvement in healthcare in CZ<br />	educational programs...
Training for improving effective communication skills in pharmacy<br />4<br />Objectives of this training have been an inc...
How are we different?<br />5<br />
Didactic principle of effective education:<br />6<br />Changes in behavior<br />Attitudes<br />Theory, information<br />	T...
Completed courses:<br />Effective Communication in Pharmacy 1:<br />11/2008 – 10/2009 	- 375 participants<br />1/2010 foll...
Mastering efficient communication in the pharmacy:<br />Development of communicative competence:<br /><ul><li>Methods of c...
Training of effective dealing with client
Focus on skills and change in behavior
Sharing of experience and inspiration
Small groups, interactive concept, intensified by e-learning and on-site supervision, 2 trainers per day…</li></ul>8<br />
Participant‘s comments:<br />“I want to use Teach Back and open questions from now.“<br />“I realised the importance of st...
Feedback - Overall impression of the course<br />Overallimpression<br />n = 375<br />Average<br />Could  be better<br />Di...
Activities Evaluation:<br />Very effective introductory activity – “Typical communication problems” – experience sharing, ...
Useful New Skills:<br />n = 375<br />Useful New Skills <br />Definitely not<br />Definitely<br />Probably not<br /> Not su...
What else could be done for pharmacists?<br />13<br />
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TRAINING FOR IMPROVING EFFECTIVE COMMUNICATION SKILLS IN PHARMACY:DEVELOPMENT AND EVALUATION OF WORKSHOPS AND E-LEARNING FOR PHARMACEUTICAL CARE by Pikardova

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TRAINING FOR IMPROVING EFFECTIVE COMMUNICATION SKILLS IN PHARMACY:DEVELOPMENT AND EVALUATION OF WORKSHOPS AND E-LEARNING FOR PHARMACEUTICAL CARE by Pikardova

  1. 1. Training for improving effective communication skills in pharmacy:Development and evaluation of workshops and e-learning for pharmaceutical care<br /><ul><li>Pavla Pikardova, Health Management Consulting,</li></ul>Czech Republic<br />All rights reserved. Neither this document nor its individual parts may be reproduced, stored in a search system or transferred in any way (including by mechanical, electronic, photographic or other record) without the written consent of the subjects mentioned. <br />Copyright Health Management Consulting , s.r.o., 2009<br />
  2. 2. Effective Communication for Pharmacists<br />2<br />
  3. 3. Health Management Consulting<br />3<br /><ul><li>Center of excellence in healthcare strategy </li></ul> & management <br /><ul><li>Based in Prague, Czech Republic, expanding to CEE
  4. 4. Healthcare communication division:</li></ul> - need for quality improvement in healthcare in CZ<br /> educational programs for healthcare professionals<br />
  5. 5. Training for improving effective communication skills in pharmacy<br />4<br />Objectives of this training have been an increase in special skills of pharmacy professionals and improvement in the mutual relations between pharmacists and their clients.<br />The educational activities of this kind are a part of an implementation of the advanced system of pharmaceutical carein the Czech Republic.   <br />
  6. 6. How are we different?<br />5<br />
  7. 7. Didactic principle of effective education:<br />6<br />Changes in behavior<br />Attitudes<br />Theory, information<br /> Taxonomy of educational goals<br />
  8. 8. Completed courses:<br />Effective Communication in Pharmacy 1:<br />11/2008 – 10/2009 - 375 participants<br />1/2010 followed by Effective Commucation in Pharmacy 2 (difficult client)<br />7<br />
  9. 9. Mastering efficient communication in the pharmacy:<br />Development of communicative competence:<br /><ul><li>Methods of communication in pharmacy setting
  10. 10. Training of effective dealing with client
  11. 11. Focus on skills and change in behavior
  12. 12. Sharing of experience and inspiration
  13. 13. Small groups, interactive concept, intensified by e-learning and on-site supervision, 2 trainers per day…</li></ul>8<br />
  14. 14. Participant‘s comments:<br />“I want to use Teach Back and open questions from now.“<br />“I realised the importance of structure in my communication with patient.“ <br />“I learned how to deal with conflicts in pharmacy.“<br />“I didn‘t like the role plays, but then I was able to try <br /> a new way of asking questions.“<br />9<br />
  15. 15. Feedback - Overall impression of the course<br />Overallimpression<br />n = 375<br />Average<br />Could be better<br />Dissapointing<br />Fulfilled my expectations<br />Beyond my expectations<br />10<br />
  16. 16. Activities Evaluation:<br />Very effective introductory activity – “Typical communication problems” – experience sharing, discussion, inspiration <br />Evidence Based – reliability, trust<br />Schematic structure – logical progression<br />Real video – from the other side of the counter<br />Role play - feedback<br />11<br />
  17. 17. Useful New Skills:<br />n = 375<br />Useful New Skills <br />Definitely not<br />Definitely<br />Probably not<br /> Not sure<br />Probably<br />12<br />
  18. 18. What else could be done for pharmacists?<br />13<br />
  19. 19. E-learning:<br />14<br />
  20. 20. 15<br />
  21. 21. 16<br />
  22. 22. Our teaching team:<br />17<br />
  23. 23. Contact:<br />18<br />Pavla Pikardova<br />pavla.pikardova@hmcgroup.eu<br />+420 773 997 017<br />Health Management Consulting <br />Green Park Offices <br />Žerotínova 32 <br />130 00 Praha 3 <br />Czech Republic  <br />  <br />

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