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What's Your Purple Goldfish - 12 Ways to Win Customers and Influence Word of Mouth

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WYPG? is about differentiation via added value. How to leverage marketing lagniappe to create differentiation, promote word of mouth and increase customer retention. ...

WYPG? is about differentiation via added value. How to leverage marketing lagniappe to create differentiation, promote word of mouth and increase customer retention.

Praise for WYPG?

"In business you do must do something that's above and beyond what's expected. Phelps shows the ingredients behind creating signature extras that are unconventional and innovative. Every business should be asking themselves, "What's our Purple Goldfish?"

-Tony Hsieh, NY Times bestselling author of "Delivering Happiness" and CEO of Zappos.com, Inc.

"Influence isn't a score, it is the ability to cause, effect or change behavior. Phelps shows marketers how to add that 'little something extra' that influences consumer behavior and drives word of mouth."

- Brian Solis, Author of The End of Business as Usual, Named a Top 2011 Business Book by Publisher's Weekly

"What's Your Purple Goldfish? is the new benchmark for customer service and experience excellence. The single source for numerous concepts and innovations that can help build the foundation for a world class brand! (I just hope my competition doesn't find this book.)"

- Chris Zane, Author of Reinventing the Wheel - The Science of Creating Lifetime Customers

"Stan's approach of delivering the unexpected, lagniappes, is a great way to break from the pack and instill a mindset of customer delight across your company."

- Bruce Temkin, Author of The 6 Laws of Customer Experience

"Your project has been an inspiration. I've talked about it many times, and included links in my articles. CEM can be complicated, but your examples show that with some creativity, companies can stand out by doing a little something extra."

- Bob Thompson
CEO of CustomerThink.com, the world's largest community dedicated to customer-centric business, Author of CrowdService: Harnessing the Wisdom of Crowds in Customer Service and Support

"What's Your Purple Goldfish? busts a myth and reveals a simple truth about customer service. Stan uncovers the recipe for creating signature added value that increases customer satisfaction and drives positive word of mouth."

- Barry Moltz, Author of Bounce, Crazy and B-A-M

"What's Your Purple Goldfish? is a great guidebook full of real-world examples business owners can use to increase great experiences to delight and surprise their customers. Two years ago when I first heard of this program, I begged Stan to stop at 100 examples, thinking there was no way he could ever find 1,001 stories. True to the lessons in this book, Stan delivered this and then some, and this book is sure to inspire you to give your customers some lagniappe. Read this book before your competitors do or be left in the dust."

- Phil Gerbyshak, Author / co-author of 10 Ways to Make it Great! and #Twitterworks

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  • 9INCHMARKETING Stan Phelps, Experience Architect at 9 INCH marketing @JeannetteMarshall2 Thanks Jeannette for your comments. It certainly isn't rocket science, but it doesn't happen by accident either. Start small with one purple goldfish and you start to stand out in a sea of sameness. The hall of famers have entire schools of purple goldfish. Best, Stan @9INCHmarketing 2 months ago
    Are you sure you want to
  • JeannetteMarshall2 Jeannette Marshall There are a lot of commonsense key points in this article -- but it is often necessary to be reminded of those valuable extras that take anyone from sales to retailer to restaurant to corporation to the next level. Even if you adopt one idea, you will be sure to differentiate yourself and even better, encourage others to 'share' their positive experience. Thank YOU! Jeannette Marshall @optioneerJM http://optioneerjm.blogspot.ca/ 2 months ago
    Are you sure you want to
  • 9INCHMARKETING Stan Phelps, Experience Architect at 9 INCH marketing @samanthaklein549 Thanks for the nice review Samantha. I'm glad you enjoyed the book. 8 months ago
    Are you sure you want to
  • samanthaklein549 Samantha Klein, Brand Manager at Li & Fung USA - Hothouse Brand Group I have recommended your book to everyone I know in the world of marketing/branding - this is what the future of brands is all about. thank you for sharing your incredible experience with us!!!!!!!! 8 months ago
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  • LilZebu LilZebu An example in storytelling! A unique, adapted and well thought-out concept and even vision demonstrated in this sneak peek! Looking forward to the book, love that it may end up spreading a bit of Creole parlance and culture as well. 1 year ago
    Are you sure you want to
  • christopherjenks Christopher Jenks, President at Jenks Consulting Corporation Stan,

    That is great. Congratulations. Thanks for sharing.

    Chris
    1 year ago
    Are you sure you want to
  • rkelly976 Robert Kelly Stan, this looks great and I really appreciate the opportunity to have shared (as small as it might be) an example...In The Bag/Out of the box - Maggianos. May the success of this project go beyond your imagination! 1 year ago
    Are you sure you want to
  • 9INCHMARKETING Stan Phelps, Experience Architect at 9 INCH marketing Thanks Abhijit. I'm still looking for examples to reach the goal of 1,001. Let me know if you have any to share.
    Best,
    Stan
    1 year ago
    Are you sure you want to
  • abhijit2020 Abhijit Gupta, Consultant - at Customer Future Excellent thought. Looking forward to the book. 1 year ago
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What’s Your Purple Goldfish - 12 Ways to Win Customers and Influence Word of Mouth What’s Your Purple Goldfish - 12 Ways to Win Customers and Influence Word of Mouth Presentation Transcript