UTSC KACE STUDY
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UTSC KACE STUDY Document Transcript

  • 1. University of Toronto Scarborough boosts efficiency with Dell KACE Customer profile Company University of Toronto Scarborough Industry Education Country Canada Employees 1,000 Website www.utsc.utoronto.ca Challenge Established in 1965, the University of Toronto Scarborough (UTSC) is a key campus of Canada’s premiere research-intensive university. Any type of slow down to the systems could negatively affect overall student learning so efficiency was key. Solution UTSC immediately realized the potential of the Dell KACE Appliances. Today they serve as the IT team’s “one-stop shop” for streamlining systems management tasks and automating its IT processes, specifically for imaging, patch management and software deployment. Save time. Save your organization money. “During the evaluation process we looked at other solutions, but ultimately decided to go with the Dell KACE Appliances because of the cost as well as the lower operating expenses needed to keep the appliances up and running.” Abdulrauf Gehani, Manager of IT Client Services, University of Toronto Scarborough •  xperienced 70 percent return E on investment in the first year of deployment • Reduced time spent on imaging by 30 percent • Deployed both the Dell KACE K1000 Management and Dell KACE K2000 Deployment Appliances within one day
  • 2. Established in 1965, University of Toronto Scarborough is a key campus of Canada’s premiere research-intensive university offering a wide range of program options that span the arts, sciences, management and teacher education. “ ith Dell KACE W appliances, we are able to image 500 machines in a week. Previously, this task would have taken us couple of weeks to do using past manual methods.” Abdulrauf Gehani, Manager of IT Client Services, University of Toronto Scarborough With more than 10,000 students at the Scarborough campus (one of three campuses making up University of Toronto), and more than 38,700 alumni active in nearly every region of the world, UTSC is well known in the region for educational excellence. UTSC employs 1,000 faculty members and administrators as well as 30 full-time and 22 part-time IT staff. The IT team is in charge of managing the campus’ more than 1000 personal computers, 600 lab computers and 80 physical and virtual servers. In addition, the faculty members and students rely on 30 applications for learning and teaching purposes, each of which has its own license, making it difficult for IT to track manually. As with many universities, the computer labs at UTSC are crucial to student education and success with several open 24-hours a day. Students at UTSC use the labs for everything from finishing class assignments, online exams, training, research, tutorials and even social networking. Anytime a lab computer wasn’t working correctly or was undergoing maintenance, it took away from the overall productivity and educational experience for students. From previous experience, the team knew manually managing common IT tasks such as imaging, patching and software inventory was inefficient and extremely time consuming, taking valuable time away from more strategic projects and other pressing IT tasks. 2 In addition, the university was faced with the challenge of keeping software licenses up to date. The team managed about 30 different software programs on 1,200 workstations spread across the Scarborough campus. Key applications include Microsoft® Office, Adobe® CreativeSuite®, SPSS, STATA, ArcGIS for geographic mapping, as well as several Apple Macintosh programs running on the university’s Mac computers. Powered by 80 physical and virtual Windows and Linux servers, UTSC’s IT environment was vast and complex and manual methods for completing daily maintenance were cumbersome and time consuming. KACE systems deployment appliance cuts imaging time by 30 percent After a painful Windows 7 OS migration project using Norton Ghost, the team decided to make a major change in how they manage their systems. Ghost was replaced with the Dell KACE K2000 Deployment Appliance for imaging and OS migration purposes, and the university also brought in the Dell KACE K1000 Management Appliance for imaging and OS migration purposes. Technology at work Hardware Dell KACE™ K1000 Management Appliance Dell KACE K2000 Deployment Appliance
  • 3. Both appliances deployed in just a few hours with the team seeing actionable results during their first day of use. “It was critical that we select a solution that was not only cost effective, but was also inexpensive to manage after the initial deployment. During the evaluation process we looked at other solutions like Altiris, but ultimately decided to go with the Dell KACE Appliances because of the purchase cost as well as the lower operating expenses needed to keep the appliances up and running,” said Abdulrauf Gehani, manager of IT client services for University of Toronto Scarborough. “Given that we are an educational organization we need to always offer the best systems management, yet keep our IT operating expenses down and Dell KACE allows us to do both. Right away we could see the Dell KACE Appliances would be much more flexible than Altiris and wouldn’t require any professional services down the road.” With the Dell KACE K2000 Deployment Appliance managing imaging and Windows 7 OS updates, time spent running these critical tasks was lowered 30 percent, from six hours to two. In addition, updates are now scheduled to take place automatically. During the Windows 7 migration project, Gehani and his team set up a number of computers to automatically go through the deployment process when the lab was at its slowest, typically in the middle of the night. In addition to speed, the IT team was impressed with the Dell KACE K2000 appliance’s ability to provide one image for multiple platforms. With Ghost the team was forced to create a unique image for each platform. KACE’s intuitive multi-platform approach saved the team many hours in time spend with image creation and delivery. “With Dell KACE appliances, we are able to image 500 machines in a week. Previously, this task would have taken us a couple of weeks to do using past 3 manual methods,” Gehani said. “We learned right away that the Dell KACE system is off the charts more robust than Ghost and more intuitive. The KACE solution is user-friendly in that several of us at once can access it via a web browser. With Ghost we had to go through the server and only one of us at a time could get in—a very awkward process.” Another key benefit of the Dell KACE Family of Appliances is the ability to support multiple OS platforms and environments. UTSC utilizes Apple, Windows and Linux systems, and Dell KACE technology offers multi-platform support. Early into the evaluation process of desktop management tools, they were afraid they would have to purchase a different tool for each unique platform. Not so with Dell KACE. UTSC sees 70 percent return on investment in the first year of deployment More than 1,200 computers (laptops and desktops) are used each day by UTSC academic and administrative staff. Prior to Dell KACE coming on board, the IT team manually travelled to each workstation site, or required faculty and staff to drop their laptops off for basic desktop maintenance, such as running software and patching updates and asset tracking. Using the Dell KACE K1000 Systems Management Appliance, the team can push out software and patch updates from the IT department as well, with a few simple key strokes through a web browser. In addition, the team can quickly monitor not only where IT assets reside, but if they are being used or not. Unused laptops, for instance, can therefore be passed along to someone in need which negates the need to buy a new machine. “Prior to Dell KACE, we found ourselves running all around the campus fighting fires, some big most small. Now, we are able to do the majority of our job in the IT department, yet enjoy an improved “ he Dell KACE T Appliances are the ‘heartbeat’ check of our computers that allow us to proactively check the state of our systems and help keep the university running.” Abdulrauf Gehani, Manager of IT Client Services, University of Toronto Scarborough
  • 4. view on the health of all of our end points. The Dell KACE Appliances are the ‘heartbeat’ check of our computers that allow us to proactively check the state of our systems and help keep the UTSC systems running,” Gehani said. View all Dell case studies at dell.com/casestudies 4 Availability and terms of Dell Services vary by region. For more information, visit: dell.com/ servicedescriptions © February 2012. Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries. DELL MAKES NO WARRANTIES, EXPRESS OR IMPLIED IN THIS CASE STUDY. Reference number: 110010350