Correspondentieadres: UNKOBON Postbus 194 Bonaire, Caribisch Nederland Tel: +599 717 4318 Fax: +599 717 4518 Email: firstname.lastname@example.orgMr G VogelesangWEBKaya Carlos A. Nicolaas 3Bonaire, Caribisch NederlandYour reference:Our reference : BR121102/Objection WEB/heRe: Objection against price increase for electricity and waterBonaire, 2 November 2012Dear Mr Vogelesang,On October 24th, 2012 your website stated that on October 17th, 2012 the “OpenbaarLichaam” had adjusted the tariffs for water and electricity and that these new tariffs wouldtake effect on October 1st, 2012.Our objection is twofold:OneFrom the somewhat twisted wording of article 19 paragraph 7 of the general conditions, itcould be concluded that tariff adjustments will take effect from the day they have beenagreed. Is it therefore legal that you back date the tariffs to October 1st, 2012? You and theExecutive Council appear to be ignoring the long existing and generally acceptedunderstanding that the consumer should be informed of such increases reasonably inadvance of them taking effect. You have gone so far as to back date these substantial priceincreases. Many customers in view of their precarious financial position will have to preparethemselves for this increase. In view of this it would be interesting to know what the“Eilandsraad” thinks about this.TwoShould you not be prepared to give a sufficient notice period for the price increase to takeplace, our second objection applies.We have found that our invoices dated November 1st, 2012 show the new tariffs for bothwater and electricity for consumption in September 2012. This is contrary to the decision ofthe “Openbaar Lichaam” to increase the tariffs as from October 1st, 2012. We therefore lookforward to a correction for this unauthorised increase.
Correspondentieadres: UNKOBON Postbus 194 Bonaire, Caribisch Nederland Tel: +599 717 4318 Fax: +599 717 4518 Email: email@example.comAccording to article 21 paragraph 5 of the general conditions the raising of objections doesnot allow the consumer to stop paying their bill until the matter has been sorted. Wetherefore request that you urgently correct the invoices before their due date to prevent usfrom taking further action on behalf of our members.We look forward to your earliest replyYours sincerelyUnkobonOffice Consumers Union BonaireEmail: firstname.lastname@example.orgC.c. per email: Members Consumers Union UNKOBON Members Eilandsraad Bonaire Rijksvertegenwoordiger CN Bestuurscollege Bonaire Press