QUESTIONNAIREDear sir/Madam,I, the student of ADHICHUNCHANAGIRI INSTITUTE OF TECHNOLOGY, MBAPROGRAMME, CHIKMAGALUR, pursuing 2nd year MBA and I have undertaken aproject at K.M.F Dharwad. The topic is “A study on Distribution effectiveness in Hubli &Dharwad for K.M.F”. The information provided will be kept confidential and for academicuse. Please spare your valuable time for answering this questionnaire.Name: ________________Ph No: ________________Area (route):___________1. Since how long you are buying the products from KMFA. 0-1 year B. 1-2 yearC. 2-4 year D. 5 years above2. Which products do you sell more in a dayA. Milk B. CurdC. Sweets D. Other product3. Which milk do you sell more in a dayA. Toned milk B. Standard milkC. Shubham milk D. Full cream milk
4. What time do you sell more products?A. Morning B. AfternoonC. Evening D. Any time5. What credit period do you expect from the K M F?A. 1day B. 15 daysC. 1-month D. Cash payments6. What incentives do you expect from bulk purchase?A. Cash discount B. GiftsC. Scheme benefits D. Other specify…………5. What is your opinion about delivery time taken by K.M.F? A. Excellent B. Good C. Average D. Poor6. Are you satisfied with the approach of sales man?A. Satisfaction B. Dissatisfaction7. What are the problems you are facing?A. Delivery time taken B. Exchange of damaged milkC. Approach of sales man D. Other specify…….8. Whether there is any delay in supplying products from K M FA. Yes B. No9. When do you sell more milk?A. Festival season B. OccasionC. Marriage season D. When discount are offered
10. During the peak time how is the supplyA. Very good B. GoodC. Average D. Poor11. Which are the parameters a customer giving more preference while purchasingmilk?A. Brand name B. QualityC. Price D. Service12. Cleanliness of the milk cratesA. Very good B. GoodC. Average D. Poor13. Transportation vehicle condition and insulationA. Very good B. GoodC. Average D. Poor14. Arrangements of advertisement materials from K.M.F comparing to competitorsA. Very good B. GoodC. Average D. Poor15. Are you satisfied with the present commission for all brands?A. Yes B. NoA. If no which brands do you feel you should get more commissionA. Toned milk B. Standard milkC. Shubham milk D. Full cream milk
16. What is your opinion about complaint resolution response from K.M.F?A. Very good B. GoodC. Average D. Poor17. Are you satisfied with the overall services provided by K.M.F?A. Yes B. No18. Which promotion activity you recommend to KMF?A. Campaign B. BannersC. T V advertisement D. Magazines19. Any suggestion _______________________________________________________________________________________________________________________________________________________________________Date: ____________ Signature ........THANK YOU........