User Experience in Chinese Hospitals

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Shanghai Mingong explored a local hospital and observe circulation in it, and designed a prototype to reduce time spent waiting.

Shanghai Mingong explored a local hospital and observe circulation in it, and designed a prototype to reduce time spent waiting.

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  • 1. 6 shang hai min gong
  • 2. The team + Gabriel
  • 3. Tom / Vivid / Tan / Paul / Gilbert / Gabriel
  • 4. HUX
  • 5. HUser Experience in Chinese Hospitals
  • 6. Observation field:Guoda, 185 Puan Road, Luwan, Shanghai
  • 7. the problem(s) faced by patients
  • 8. We followed a patient from entrance to exit...
  • 9. a complex and repetitive process:wait.... wait... move... wait.... talk.... pay.... talk... wait... pay.... ...then exit.
  • 10. Entrance Exit 35mn
  • 11. red : waiting time Doctor time 31m40s 2mn32s
  • 12. 31mn of waitto (only) 2 minutes to talk to a doctor
  • 13. 9 minutesto find what they needed to do
  • 14. information confusion• too much information [ex: a huge variety of boards in different consistencies]• not enough information [ex: general sense of direction at the entrance, no english]• information at the wrong place [ex: they have lines for each purpose, but signs are hidden]
  • 15. ideation5 easy steps to a better user experience
  • 16. 1:Shorter waiting timeby better information display
  • 17. 2:Change the way people wait
  • 18. prototype
  • 19. 1. better located signage
  • 20. as for today...
  • 21. ...you miss the sign
  • 22. Yes ! Here !
  • 23. your sign goes here.
  • 24. a. better visibility andreadability of directions
  • 25. following this arrow
  • 26. dead end
  • 27. Informationon the door
  • 28. ! avoideveryone !! entering in it (more privacy)
  • 29. This is a static specialists directory
  • 30. walkthrough
  • 31. Ground floor : generalizeddepartments
  • 32. generalized departments
  • 33. Each floor :floor map
  • 34. floor map
  • 35. patient flowchart
  • 36. patient flowchart
  • 37. floor information board inside the waiting area
  • 38. floor information board inside the waiting area
  • 39. floor information board inside the waiting area
  • 40. in front of specialist door buffer area
  • 41. in front of specialist door buffer area
  • 42. Any questions ?
  • 43. Thank you !6 shang hai min gong
  • 44. Presented duringDesignINg Shanghaihttp://www.techyizu.org/designing-shanghai
  • 45. DesignINg Shanghai is a unique celebrationof all things UX, taking place on 5thNovember 2011.Find yourself immersed in User CenteredDesign through lightning talks, miniworkshops and a city-wide research & rapidprototyping exercise.In the morning, speakers from Frog, IDEOwill be sharing their insight, approach andmethodology, helping you to make themost out of the afternoon workshop.From lunchtime onwards, you will have theopportunity to form teams, choose a designchallenge and head out to public areas inShanghai to research your chosen problem(these could be anything... From tacklingroad safety to improving the Peoples Parkmarriage market). On return to the UX Dayvenue, teams will synthesize their research,brainstorm solutions and create rapidprototypes to share with the rest of thegroup.