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Communication intro


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  • 1. B. H. Gardi College of Engineering & Technology COMMUNICATION SKILLS
  • 2. Communication  What is communication? (Definition) “Communication is the activity or the process of expressing ideas and feelings or of sharing information or instruction with people.” - Oxford Advanced Learners Dictionary An exchange and understanding of meaning is central to communication. Transmission of meaning is the central objective of communication.
  • 3. Process of Communication  Stages or steps of the Process of Communication: Communication begins with the sender sending out a message: S1. The Message travels through a channel: S2. The message is received and interpreted by the receiver: S3. The receiver send back the confirmation of the reception of the message to the sender: S4.
  • 4. Encoding and Decoding The sender selects the words, symbols and/or gestures for his thought and concept to convey his message. This selection of words, symbol and/or gesture is called Encoding. Decoding is the reverse of encoding. It is the process of converting words, symbols and/or into an interpreted meaning.
  • 5. Process of Communication Sender Receiver (Encoding) Channel (Decoding) Feedback
  • 6. Communication  Communication can be defined as: “…the exchange of information, ideas, and knowledge between sender and receiver through an accepted code of symbol.”
  • 7. Forms of Communication  There are five main Forms of Communication:  Face to face Communication:  [Examples:- casual conversation, formal interviews, personal meeting etc.]  Group Communication:  [Example:- meetings, conferences, group discussion etc.]  Written Communication:  [Example:- reports, memos, proposals, letters, e-mails etc.]  Oral Communication:  [Example:- telephonic conversation, casual conversation, voice messages, etc.]  Speaker – Audience Communication:  [Speeches, lectures, oral presentation, seminars, etc.]
  • 8. Levels of Communication  There are five Levels of human Communication:  Extra personal Communication:  Communication between human beings and non-human beings.  Intrapersonal Communication:  Communication occurring within the mind of a person.  Interpersonal Communication:  Communication among two or more person.  Organizational Communication:  Communication in an organization for various activities.  Mass Communication:  To transmit information, concept, advertisement to the mass.
  • 9. The Flow of Communication  The Communication can flow in various directions:  Downward:  Downward communication is providing directions and notices from higher level authorities to their subordinates.  Upward:  Upward communication is just the reverse of the downward communication.  Lateral or Horizontal:  Communication among two or more person.  Diagonal or Cross-wise:  Communication in an organization for various activities.
  • 10. Flow of Communication in an Organisation Managing Director Director-1 Director-2 Manager-1 Manager-2 Manager-1 Manager-2
  • 11. General & Technical Communication  Messages in daily life that are non- technical or informal in nature are categorize as General Communication.  Messages pertaining to technical, industrial, or business matters belong to the category of Technical or Business Communication.
  • 12. Characteristics General Communication Technical Communication Contains a general message Contains a technical message Informal in style and approach Mostly formal No set pattern of Follows a set pattern communication Mostly oral Both oral and written Not always for a specific Always for a specific audience audience Doesn’t involve the use of Frequently involves jargon, technical vocabulary or graphics, graphics, etc. etc.
  • 13. Network of Communication  Informal or Grapevine network model:  Single strand  Gossip  Probability  Cluster  Formal network model:  Chain network  Y – network  Wheel network  All-channel network
  • 14. Thank You