D1 s2 sunira (1)


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D1 s2 sunira (1)

  1. 1. E-GOVERNANCE CRITICAL SUCCESS FACTORS AND IMPACT ASSESSMENT RNCEThe Great Indian Railway Experience 1 Presented by Sunira Bassi
  2. 2. E-governance is the use of information technology in governance. In other words, it is an exercise to convert government services into IT enabled services means that government must be able to use IT extensively in all their functions. 2
  3. 3. ONE OF THE WORLDS LARGEST NET WORKS UNDER A SINGLE MANAGEMENT. -Route Length : 63122 Km -Gross Receipts: Rs. 42605 Crores -Staff Strength: 14.72 Lakhs -No. Of Stations: 6906 KEY ACTIVITIES OF INDIAN RAILWAYS -TRANSPORTATION OF FREIGHT AND PASSENGERSIts contribution to the nation’s progress is immeasurableDual role to play as a commercial organization as well as avehicle for fulfillment of aspirations of the society at large 3
  4. 4. TODAY’S BUSINESS CHALLENGESIncreased operational efficiency Improve productivity from existing systems Streamline and optimize business procedures Responsiveness to constituents Create end-to-end visibility into the business Make the information accessible and actionable Adaptability to change Re-act quickly to threats and opportunities Turn IT into a competitive business asset 4
  5. 5. USING INFORMATIONTECHNOLOGY FOR GREATEREFFICIENCY  A large complex Infrastructure System with Large Geographical Dispersion such as the Indian Railways can benefit greatly from the intelligent use of IT E-GOVERNANCE OBJECTIVE  Freight revenue enhancement  Passenger revenue enhancement  Improvements in Customer and public service  Investment optimization 5
  6. 6. CRIS- Internal IT Service Provider for IR• Transforming Transport through Technology• Jewels in the Crown -Freight Operations Information system ( FOIS) -Passenger Reservations System (PRS) -Unreserved Ticketing System (UTS)• MIS Applications - Rail Budget Compilation System - Comprehensive Payroll Processing System - Vigilance software system - Material Management Information System for P-way - Comprehensive Accounting & Transaction System• Web Enabled Applications: E-reservation, E-Payment of Freight, National Train Enq. System 6
  7. 7. SERVICE IN PASSENGER TRANSPORTATION Indian Railways offer unmatched service to the nation in two major segments of passenger traffic Low Cost Long Distance travel Mass Volume transportation segment Share of nearly 22% in Passenger Transport 7
  8. 8. PREMIERPASSENGER SERVICE Rajdhani, Shatabdi, Super fast, Mail/exp Trains – Journey through ReservationPREMIER PASSENGER SERVICE About 1520 Trains daily 2003-04 This segment accounts for TOTAL 5% of the passenger carried PASSENGER PREMIER 34% of the PKM TRAFFIC PASSENGERS 53% of the passengerPASSENGERS revenue (millions) 5210.7 234.1 The average distance covered by PKM(billions) 529.6 174.8 each passenger is 760 kms EARNINGS Revenue earned (crores) 13460 7105.6 Per PKM is 40 paisa Per passenger is Rs 310 8
  9. 9. E-governance measures in Passenger Business - PRS Computerisation of passenger Reservation has been a success story for Indian Railways. Delhi CalcuttaMumbai SecBad In 1984-85, a Pilot Project was implemented at Chennai Delhi and later replicated at four other sites Secunderabad, Chennai, Kolkata & Mumbai. System set up at these regional centres took care of trains within their area of jurisdiction. 9
  10. 10. Milestones inimplementation ofPRSCONCERT (Country-wide Network for EnhancedReservation & Ticketing) - Enables reservation for anytrain from anywhere to anywhere in any classAccess to far-flung areas - terminals at remote locations.Interfaces like Touch Screens, Interactive Voice ResponseSystem, Teletext/TV display of booking position of major TrainsNational Train Enquiry System Dynamic Information available on Web Site – Max. 40 lakh hitsE- reservationSMS & Alert Services- Major cellular service providers 10- PNR status, accommodation availability, fare, Train schedule
  11. 11. CONCERT (Country Wide Network of Computerised Enhanced Reservation and Ticketing )  Integrates five Regional 1 64 KBPS Reservation Centres into National Leased Line6 PRS Grid CRIS 1 2MBPS Delhi kolka  Performs reservations for over 8.82 Leased line 2 MBPS 1 64 KBPS (x2) PRS Leased ta Lakh seats &Berths daily ( Peak Leased Line Line6 PRS rush -10.16 lakh) 1 2MBPS Leased line  More than 4250 reservationMum 64 KBPS (x2) terminals at more than 1200bai Leased Line locations SecunderPRS KBPS 64 64 KBPS  Judicious mix local autonomy with Leased Leased Line abad Line 1 2MBPS PRS 64 KBPS (X 2) uniformity of business rules. Leased line Leased Line  Very complex Business Chenn transactions - Handles Reservations, ai PRS Modifications, Cancellations/ Refunds  Comprehensive functionality 11
  12. 12. CONCERT Performance  Less than 1 sec for local transaction & 3 sec for network transaction.  Capable of providing reservations for 22 hours  Uptime of PRS is 99.5+%  Printing bilingual journey tickets & passenger manifests  Database administration package caters to dynamic operational requirements- changes in Train profile, time table, fares 12
  13. 13. PRS – A E-GOVERNANCE FLAGSHIP“If we take stock of all e-governance initiatives kicked off so far, there arefew success stories. One very successful IT implementation is the passenger reservation system by Indian Railways. There’s perhaps no other case where we can talk about e-governance on such a large and productive scale.”“Perhaps the only long standing positive example of application successfully of computers and information technology is the passenger reservation system in the Railways. I do not thinkwhether we have had any other similar comparable success on a large scale so that we can talk about e-governance in a meaningful way.” Valedictory Address delivered in the Second Round Table on IT in Governance 13
  14. 14. PRS- Fillip to IT usage in IR Implementation of PRS provided:• Quantum Upgrade in level of Customer Service• Optimal utilisation of berths• Real time availability of Accounting Reports• Planning through MIS reports• Better environment for employees• Analysis of traffic pattern for better overall planning• Saving on Manpower• Eliminate possibilities of fraud 14
  15. 15. MASS VOLUME PASSENGERTRANSPORTATION SERVICES Consists of the following Suburban traffic Ordinary passenger service Unreserved short distance travel This sector accounts for 95% of the passenger carried 66% of the PKM 47% of the passenger revenue Passengers of this category travel on an average 71 kms for every journey Earning per pkm is 18 paise and per passenger is Rs 13 Printed Card Tickets in use 15
  16. 16. Unreserved Ticketing System-UTSThe work load involved inprinting , accounting and Indian railways introduced UTSissuing tickets to this mega to improve customer satisfaction, revenuesegment has been a difficult generation, accounting, andtask reporting capabilities and reduce fraud Tickets can be issued upto System is proposed to be extended 3 days in advance progressively on all zonal railways Indian railways have received the prestigious computer world honour 2004 for UTS that has improved customers’ travelling experience and provided operational efficiency 16
  17. 17. FREIGHT TRANSPORT BUSINESS Accounts for nearly 70% of IR’s revenue. Railways share approx 40% of national transportation market. In financial year 2003-04, Railways moved 557.39 m tonnes of originating revenue earning traffic with average lead-684 km. 38.65 million tonnes higher than previous year’s loading. Target - 590 m tonnes for 2004-05 17
  18. 18. Freight Operations An on line real time system for managementInformation and control of freight traffic System Instant access toAssists in Asset Tracking, information regarding Asset Planning status of consignmentsPerformance Monitoring , in transit, for just in to optimise Asset FOIS time inventory utilisation User driven Foundations design and implementation for a total logistics system 18
  19. 19. FOIS Architecture• Intelligent terminals at field locations.• Data capture from activity centres like control offices, yards, loco sheds, C&W depots, goods sheds etc.• Terminals connected to application servers for transaction processing by reliable communication links through WAN-OFC, V-Sat, Microwave, ISDN• Application servers centrally located at CRIS, Delhi.• 3 Tier Client Server Architecture : ORACLE as RDBMS with BEA Tuxedo as Middle ware and Visual Basic at Front end. OS-Unix Tru 64 19
  20. 20. CORE FUNCTIONS OF FREIGHT OPERATIONS• Operating Functions - Rake Management System – supply of rakes/wagons – acceptance of customers orders – movement and delivery at destination – 233 RMS locations capture information relating to goods train movements in terms of rakes• Commercial Functions -Terminal Management System – Acceptance, booking and delivery of consignments – Collection of freight, RR generation and transmission – Station Accounting – 193 TMS locations commissioned out of 530 20
  21. 21. FOIS – Rake Management System• Train Operation- Monitoring of Freight Trains• Interchange & Forecast• Rake based consignment tracking• Train pipeline- Restrictions better managed• Logical Matching of inbound rakes to minimise Empty running• Wagon type wise stock holding, Loco holding to plan for effective utilisation• Consist reporting - summary basis• Terminal handling performance• Particulars of detachments, Underload running, stabling 21
  22. 22. E-Payment• Launched e-banking facility for payment of freight for coal movement to BTPS from collieries in ECR – Originating point- Katras Garh to intimate electronically freight charges due to SBI before printing RR – Paid RR generated at originating point after receipt of successful transaction message from SBI – Synchronous Transaction – reply within 150 sec 22
  23. 23. Transaction Flow 5 FIREWALL FOIS PUBLICNETWORK WAN 4/5 1 10 6 WEB F SERVER 1.1 Validate Field O BANKSYSTEM (Green Zone) 3 T Request I S U D X 9 A Web Logic APPLICATION SERVER (Blue Zone ) 2 . Request for Epayment E T A Session Bean 8 Reply from App server to tuxedo D B A O S (SURYA & E VARUN) (BRAHMA & VISHNU) 2.1 Check for Transaction 7 Storing Data in DataBase 23
  24. 24. Increased Customer Satisfaction• Commodity Wise Flows-Recipients get accurate forecast of cargo arrivals for Timely Planning• Uniform application of rules for freight charging• System Generated RR• Quicker settlement of claims• Facilitate Booking of Consignments, Prompt billing & cash accountal from identified Nodal customer centres• Better Demand Fulfillment –System Capable of accepting Customer demands in advance thru system/external interface (Web)• Invoice Based Consignment Tracking System to enable Real time accountal and reconciliation of freight & goods 24
  25. 25. Other FOIS Benefits• Increased market share by clubbing and moving together similar type of stock• A visible reduction in the anxiety levels mental stress and confusion amongst operating staff. – Voluminous & Repetitive exchange of data on telephones round the clock now replaced by minimum data input. -Improved work environment significantly simplified planning and execution of assigned tasks. 25
  26. 26. Future Trends of IT in Railways • Ticketing Solutions (Mobile, Smart Card, Self Service, Internet ); value added services to customer • On line /e-enabled Freight & Coaching Management • Integrated Revenue Accountal system • Train Charting and Control Systems • RFID based Wagon/Parcel Tracking Systems • Integrated Materials / Fixed assets Management • Safety Systems (GPS, TPI, Embedded Systems) • GIS based Track Maintenance Systems • Increasing use of Decision Support Systems • Crew management System • ERP for Railways • Payment Gateway • IR Portal 26
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