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Delivering ISO Certified Multilingual  Multichannel Award Winning Customer Service at Affordable Prices
Table of Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
We Bring Value Greater EBITDAR (Earnings Before Interest, Taxes, Depreciation, Amortisation, and Restructuring or Rent Costs ) Benefits of partnering with 60K include:
Recognition 60K won the gold medal in the Contact Centre World Awards! 2009 Awards: Samuil Filipov and Kaloyan Valev - the chosen finalists from 60K, performed admirably at the EMEA finals. They were  finalists in the  Best Contact Centre Agent  and the  Best Contact Centre Supervisor  categories .  After Samuil won the  Best Customer Service Agent Award for EMEA region,  he proceeded to the world finals at Las Vegas, where he won the gold medal and became the  Best Customer Service Agent  in the world. Each year ContactCenterWorld.com organize a Contact Centre Industry Awards program, for the Top Ranking Performers. These prestigious awards recognize the very best in the contact centre industry from all over the world and are considered to be the “Contact Centre Olympics”. ,[object Object],[object Object],[object Object],[object Object],[object Object]
During the past few years 60k has achieved continuous improvement in the Customer Services provided to Be. The new strategies and innovative approach have enabled Be to reap the rewards and obtain the Gold Medal in the Think Broadband Awards 2010. Think Broadband have examined nearly 200,000 ratings recorded by their users from the beginning of 2010 to the end of the year and have seen a clear indication of the quality that Be show in customer service. (Link:  http://www.thinkbroadband.com/news/4592-customer-service-awards-2010.html  ) Premium Customer Service Delivery
Premium Customer Service Delivery BE Broadband (O2) O2 PlusNet Sky Broadband TalkTalk Broadband Virgin Media The above graph is a  www.ThinkBroadband.com  continuous benchmark on the levels of customer service maintained among the highest rated broadband providers in the UK.  For a second consecutive year 60K delivers the best customer service for our client – O2 owned BE Broadband.
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Premium Customer Service Delivery
We Are ISO Certified In May 2010, just two years  after the company was established,  60K acquired ISO 9001:2008 certification.  The Quality Management System integrated as well as the full process lifecycle: from signing LoI to service delivery were ISO qualified  by Quality Austria.
Priorities
Why Bulgaria?
Services We Provide
Services We Provide
Linguistics – a Shrinking World
Language Support We continuously upgrade our database of nearly 1,000 people with both technical knowledge and foreign languages
Recruitment – Our Staff Are Your Staff!
Account Management
Implementation – Smooth & Seamless
Implementation – Structured & Controlled
We have developed our internal technical solution, which includes number of different modules working in perfect harmony.  Some of the benefits using our solution: Technological solutions
Premises
Portfolio
Why are we different? 60k is the fruit of a dream. We have created an environment of trust and respect. Our transparency and love for the work we do make our Customers feel that we are an extension of their businesses. We give no less than what we expect to receive. We set high challenges for ourselves and help our Customers meet and exceed their goals. We under commit and over deliver. We tell the truth.
Mission Statement "60K promises you innovation and service excellence from a company you can trust.  Our quality policy is to provide only the most reliable, responsive and cost-effective  products and   services that meet or exceed customer expectations .    We are committed to operational excellence, reliable service levels and believe in  prompt, courteous and effective customer representation"
Contact Details Follow us on:  Visit us at:  www.60k.bg

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60 k corporate_may 2011_portfolio

  • 1. Delivering ISO Certified Multilingual Multichannel Award Winning Customer Service at Affordable Prices
  • 2.
  • 3. We Bring Value Greater EBITDAR (Earnings Before Interest, Taxes, Depreciation, Amortisation, and Restructuring or Rent Costs ) Benefits of partnering with 60K include:
  • 4.
  • 5. During the past few years 60k has achieved continuous improvement in the Customer Services provided to Be. The new strategies and innovative approach have enabled Be to reap the rewards and obtain the Gold Medal in the Think Broadband Awards 2010. Think Broadband have examined nearly 200,000 ratings recorded by their users from the beginning of 2010 to the end of the year and have seen a clear indication of the quality that Be show in customer service. (Link: http://www.thinkbroadband.com/news/4592-customer-service-awards-2010.html ) Premium Customer Service Delivery
  • 6. Premium Customer Service Delivery BE Broadband (O2) O2 PlusNet Sky Broadband TalkTalk Broadband Virgin Media The above graph is a www.ThinkBroadband.com continuous benchmark on the levels of customer service maintained among the highest rated broadband providers in the UK. For a second consecutive year 60K delivers the best customer service for our client – O2 owned BE Broadband.
  • 7.
  • 8. We Are ISO Certified In May 2010, just two years after the company was established, 60K acquired ISO 9001:2008 certification. The Quality Management System integrated as well as the full process lifecycle: from signing LoI to service delivery were ISO qualified by Quality Austria.
  • 13. Linguistics – a Shrinking World
  • 14. Language Support We continuously upgrade our database of nearly 1,000 people with both technical knowledge and foreign languages
  • 15. Recruitment – Our Staff Are Your Staff!
  • 19. We have developed our internal technical solution, which includes number of different modules working in perfect harmony. Some of the benefits using our solution: Technological solutions
  • 22. Why are we different? 60k is the fruit of a dream. We have created an environment of trust and respect. Our transparency and love for the work we do make our Customers feel that we are an extension of their businesses. We give no less than what we expect to receive. We set high challenges for ourselves and help our Customers meet and exceed their goals. We under commit and over deliver. We tell the truth.
  • 23. Mission Statement "60K promises you innovation and service excellence from a company you can trust. Our quality policy is to provide only the most reliable, responsive and cost-effective products and services that meet or exceed customer expectations .   We are committed to operational excellence, reliable service levels and believe in  prompt, courteous and effective customer representation"
  • 24. Contact Details Follow us on: Visit us at: www.60k.bg

Editor's Notes

  1. Putting our people first ; Understanding our client’s business and marketplace ; Knowing that technology is only a tool ; Under promising and over delivering ; Going beyond the norm
  2. Micromanagement by clients ; Managing expectations ; The Art of the possible ; Challenging our performance ; Maintaining the company culture
  3. We continuously review, revise and improve
  4. We continuously review, revise and improve
  5. We continuously review, revise and improve
  6. Stick NEJ Tv, Vivacom
  7. We continuously review, revise and improve