Leveraging Cloud Service Brokers ITEXPO

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What is Cloud? What is a Cloud Services Broker? What would you look for if you wanted to utilize a CSB - Cloud Services Broker?

What is Cloud? What is a Cloud Services Broker? What would you look for if you wanted to utilize a CSB - Cloud Services Broker?

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  • 1. Your esteemed Panel • Adam Cole, Votela• John Frame, Sigma-Systems• Robert Erickson, Doublehorn• Peter Radizeski, Moderator
  • 2. Description 2This session provides an overview of howinnovative cloud brokerage technologies are:• helping streamline cloud sourcing, procurement, on-boarding, integration, aggregation, billing and• use of different cloud services for cost savings, centralized management and increased control.
  • 3. Poll:How many have used cloud brokers?
  • 4. Poll:Are there any cloud brokers inthe room?
  • 5. Poll:Is anyone planning on becoming abroker – as a service provider orenterprise?
  • 6. What is Cloud?• NIST (National Institute of Standards and Technology) definition:• "cloud computing is a model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources that can be rapidly provisioned and released with minimal management effort or service provider interaction.“
  • 7. What is Broker?• Gartner introduced cloud services brokerage in 2009. Gartner “described a concept about intermediation between services. The value was in having a third party take on a lot of the work of aggregating, integrating, customizing, or governing (nee managing) cloud services on behalf of the end consumer.”
  • 8. Brokers ValueWhere is the value of a broker to a business?
  • 9. What Should You Ask?• What should an Enterprise ask a CSB?• What should an Enterprise look for in a Cloud Services Broker (CSB)?
  • 10. Factors for Choosing a CSB• Legal + Licensing• On-Boarding• Integration• Security• Operations• Liability• Experience• Single sign-on + One Bill
  • 11. Best Practices• Cost and Value Trail• Integration• On-boarding, Training• SLA• Cost models aligned with providers• Contract management, accountability• Liability• Security
  • 12. SLA• CSB should Normalize the SLA across the different vendors (network and apps) to an enterprise service level with reporting.• Reminder: customer expectations may not be met by the SLA.• Governance & Transparency of SLA
  • 13. Most Popular Marketplace Apps• CRM• HR + Payroll• ERP• Document Management• Email• Collaboration• Backup• VoIP / Hosted PBX / UC• Credit Card Processing
  • 14. Do you need assistancewith your cloud strategy?Benchmarking, Market Analysis,Competitive Analysis, VendorReviews, Go-to-Market, Productmarketing and Training for serviceproviders.