Customer Service is Marketing

Customer Service is Marketing Peter Radizeski @ RAD-INFO, Inc.

What is Marketing?
Every Touch of the Customer

What is a Brand?
The total experience that a person has with your company, employees, sub-contractors, ads, billing, etc. Every single impression goes into the concept of Brand. Even stuff like Colors.

Best Branding Device

What are Customers?
An Asset! A VIP!

Retention Glue
Customer Service is Retention Glue

Think Long Term
Repeat Customers
Total Telecom Spend

Friendly

Service = Help = Care

Complaints
A Complaint is Helpful.

Disgruntled

SELLECOM: 101 Ideas for Marketing in the Telecom Jungle By Peter Radizeski Available at Lulu.com, sellecom.net or Amazon Marketplace

Marketing for Service Providers
Peter Radizeski
[email_address]
813-963-5884

Customer Service is Marketing

by RAD-INFO, Inc.

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