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Customer Service is Marketing
 

Customer Service is Marketing

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excerpt of training slides for customer service employees for service providers

excerpt of training slides for customer service employees for service providers

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    Customer Service is Marketing Customer Service is Marketing Presentation Transcript

    • Customer Service is Marketing Peter Radizeski @ RAD-INFO, Inc.
    • What is Marketing?
      • Every Touch of the Customer
    • What is a Brand?
      • The total experience that a person has with your company, employees, sub-contractors, ads, billing, etc. Every single impression goes into the concept of Brand. Even stuff like Colors.
    • Best Branding Device
    • What are Customers?
      • An Asset! A VIP!
    • Retention Glue
      • Customer Service is Retention Glue
    • Think Long Term
      • Repeat Customers
      • Total Telecom Spend
    • Friendly
    • Service = Help = Care
    • Complaints
      • A Complaint is Helpful.
    • Disgruntled
    • SELLECOM: 101 Ideas for Marketing in the Telecom Jungle By Peter Radizeski Available at Lulu.com, sellecom.net or Amazon Marketplace
    • Marketing for Service Providers
      • Peter Radizeski
      • [email_address]
      • 813-963-5884