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How to improve customer retention. A webinar for the Technology Channel Assoc. (tcasite.org) for the telecom channel.

How to improve customer retention. A webinar for the Technology Channel Assoc. (tcasite.org) for the telecom channel.

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Transcript

  • 1. Customer Retention: a TCA webinar
  • 2. Bring Your Clients Customers
  • 3. UPSELL + CROSS-SELL
  • 4. Provide Value First
  • 5. What’s your Super Power?
  • 6. Peter Radizeski started as an Agent in 1999 and has grown his business into consulting for service providers on strategy, marketing, channel, g o-to-market and sales training. His book, SELLECOM2, is available on Amazon.