Organisational Structure

6,894 views

Published on

Published in: Business, Education
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
6,894
On SlideShare
0
From Embeds
0
Number of Embeds
116
Actions
Shares
0
Downloads
278
Comments
0
Likes
2
Embeds 0
No embeds

No notes for slide

Organisational Structure

  1. 1. Organisational Structure
  2. 2. Fundamental resources <ul><li>People </li></ul><ul><li>Organisation </li></ul><ul><li>Technology </li></ul>
  3. 3. People <ul><li>Components to consider </li></ul><ul><ul><li>Career </li></ul></ul><ul><ul><li>Education </li></ul></ul><ul><ul><li>Training </li></ul></ul><ul><ul><li>Employee attitudes </li></ul></ul><ul><ul><li>Employee participation </li></ul></ul><ul><ul><li>Employee monitoring </li></ul></ul><ul><ul><li>Work environment </li></ul></ul><ul><li>People are a key resource, NOT a cost </li></ul><ul><li>Potential must be fulfilled </li></ul><ul><li>They must be motivated </li></ul><ul><li>Training is a key component </li></ul>
  4. 4. Organisation <ul><li>Strategy </li></ul><ul><li>Policy </li></ul><ul><li>Mission statement </li></ul><ul><li>Culture </li></ul><ul><li>Management </li></ul><ul><li>Bureaucracy </li></ul><ul><li>Competition </li></ul><ul><li>Environment </li></ul>
  5. 5. Technology <ul><li>Hardware </li></ul><ul><li>Software </li></ul><ul><li>Telecommunications </li></ul><ul><li>Information systems </li></ul>
  6. 6. Successful organisations : <ul><li>Have visionary, enthusiastic leaders </li></ul><ul><li>Unlock and develop the potential of employees </li></ul><ul><ul><li>Create an empowered workforce </li></ul></ul><ul><ul><li>Invest in people through good communications & training </li></ul></ul><ul><ul><li>Flatten and invert the organisational pyramid </li></ul></ul><ul><li>Know their customers </li></ul><ul><ul><li>Learn from others </li></ul></ul><ul><ul><li>Respond positively to demanding customers </li></ul></ul><ul><li>Constantly introduce new products and services </li></ul><ul><ul><li>Know their competitors </li></ul></ul><ul><ul><li>Encourage innovation </li></ul></ul><ul><ul><li>Focus on core business and explore strategic alliances </li></ul></ul><ul><li>Exceed customers’ expectations </li></ul>Source:DTI ‘Winning’ Report 1997
  7. 7. Main elements of the organisation <ul><li>Production </li></ul><ul><li>Sales and marketing </li></ul><ul><li>Personnel or Human Resources </li></ul><ul><li>Finance and accounting </li></ul>
  8. 8. Traditional structure <ul><li>Many organisations would have had many more layers of middle management than this model </li></ul><ul><li>This kind of rigid pyramid structure began to disappear through the 1990s </li></ul><ul><li>Tiers of middle management were removed </li></ul>
  9. 9. Inverting the pyramid <ul><li>Emphasis on the importance of ‘customers/markets/competition’ </li></ul><ul><li>Employees are the main point of contact </li></ul>Source:DTI ‘Winning’ Report 1997 Customers/markets/competition Champions of Change Management Economy/ finance Employees Technology Legislation Shareholders
  10. 10. External pressures <ul><li>These external influences affect the way that the business is run </li></ul>
  11. 11. Information systems <ul><li>Three major levels within organisation </li></ul><ul><ul><li>production workers </li></ul></ul><ul><ul><li>Information workers </li></ul></ul><ul><ul><li>Management workers </li></ul></ul><ul><li>Each level has its unique class of information system: </li></ul><ul><ul><li>Data or transaction processing systems for production workers to deal with customers and suppliers </li></ul></ul><ul><ul><li>Knowledge work systems for clerical and professional people to process and create information and knowledge </li></ul></ul><ul><ul><li>Management information systems for management to control and plan the organisation </li></ul></ul>
  12. 12. Information systems <ul><li>Organisations will have many information systems. </li></ul>Managers Information workers Production workers Management Information Systems Knowledge Work Systems Data Processing / Transaction Processing Systems
  13. 13. Types of information system <ul><li>Data / Transaction processing systems </li></ul><ul><ul><li>Batch systems transactions collected over time and processed together; </li></ul></ul><ul><ul><li>On-line systems data is processed as soon as it is collected. </li></ul></ul><ul><li>Knowledge work systems </li></ul><ul><ul><li>used by information workers to help deal with problems requiring knowledge or technical expertise </li></ul></ul><ul><li>Management information systems </li></ul><ul><ul><li>help managers monitor and control organisational performance and plan for the future </li></ul></ul>

×