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Portland Community College: Best Practices for Video Captioning

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In this recorded session from AHEAD 2014, Portland Community College discuss their accessibility and captioning policies, as well as workflows and use cases for transcripts and closed captions. The …

In this recorded session from AHEAD 2014, Portland Community College discuss their accessibility and captioning policies, as well as workflows and use cases for transcripts and closed captions. The topics covered are:

Accessibility policies and procedures
Captioning and transcription workflows
Strategies for addressing accessibility issues
Video search with interactive transcripts
Industry trends with captions and transcripts

Speakers

Haris Gunadi
Alternate Media Specialist | Portland Community College

Tole Khesin
VP of Marketing | 3Play Media

Published in: Education

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Transcript

  • 1. Best Practices for Implementing Video Captioning AHEAD – July 16, 2014 Tole Khesin 3Play Media tole@3playmedia.com +1.415.298.1206 1 Haris Gunadi Alternate Media Specialist Portland Community College haris.gunadi@pcc.edu +1.971.722.4340
  • 2. Portland Community College (PCC) ‣ We have approximately 90,000 students in 4 campuses and online learning (e-Campus) ‣ Summer 2013 – Spring 2014: – Disability Services had 1476 students requesting accommodation – 69 students requested Communication Access for services in 387 classes – 46 students requested Captioned Media in 287 classes 2
  • 3. PCC Staff ‣ 1 FTE program manager for on-campus classes ‣ 0.5 FTE program assistant dedicated to video captioning ‣ 0.3 FTE program assistant dedicated to online learning (e-Campus) ‣ 2.0 FTE reserve (shared) support within Alternate Media Group (for E-Text and Braille) ‣ 1 FTE e-Campus online accessibility specialist 3
  • 4. PCC Numbers ‣ Summer 2013 – Spring 2014: 4 PodCast Camtasia DVD Internal VHS Online Others Total Count 3 42 74 218 5 184 90 526 Minutes 59 390 2897 1920 111 1769 758 7146
  • 5. Dream vs. Reality ‣ Dream: – Instructor(s) submits list of video requests with due dates and sources – Instructors contacted our department in advance to get videos captioned. 5
  • 6. Reality ‣ Reality: – Instructors have syllabus ready by the first day of class. – 50% Instructors do not know what videos that will be shown in the class. 6
  • 7. PCC and Instructors ‣ Common Misconceptions: – Too much additional steps for instructors to get videos captioned – Disability Services cannot handle last minute requests – It is difficult to show caption videos on multimedia console in the classroom 7
  • 8. PCC Outreach to Instructors ‣ We realize the importance of working collaboratively with instructors and notifying instructors in advance ‣ In same cases, we called instructor to explain the process of captioning videos, which is: – the only thing they have to do actually send us list of videos that will be shown in classroom) – Instructor will get a link to show video within 1 business days after we get the video and subtitle will show within 3 business days or less. 8
  • 9. PCC Outreach to Instructors, Cont. ‣ Assure instructor that last minute videos can be done (typically shorts videos less than 10 minutes) – Disability Services handles short and last minute videos in house with turn around of 3 - 5 minutes for each 1 minute of the video – We always encourage instructors, unless the even just happened, we would like the instructor to notify us within 1 business days 9
  • 10. PCC Outreach to Instructors, Cont. ‣ Result: – Instructor realizes the process is not burdensome and actually like how we store instructor video in one place – Instructor wants us to caption all the videos they have (even though there is no video captioning request) • Timeline is not guarantee, accommodation is always a priority • In order for us to caption the video, the videos must be durable (will be used for multiple terms) 10
  • 11. Choosing Third Party ‣ Challenges PCC were facing: – Limited staff resources – Turn-around time for long last minute videos – Streamlining processes from getting videos to sending instructor link 11
  • 12. Choosing Third Party (cont.) ‣ Benefits – Able to put more resources to contact instructors – Option to do in-house captioning is available for short videos or last minutes videos – We were able to request specialize player to include interactive transcripts. 12
  • 13. PCC Work Flow ‣ Student submits captioning video/interpreting/transcribing video requests. ‣ Instructor(s) are contacted before the term starts (and during). ‣ Accessibility Aides will find whether videos were already captioned or if transcripts can be found online. 13
  • 14. PCC Work Flow (cont.) ‣ If it is captioned, our aide provide an instruction on how to turn on CC function in multimedia console or use VLC Player. ‣ If it is available for purchase, we will purchase the video instead. ‣ If it is an audio only media, we will provide transcript to student directly. 14
  • 15. PCC Work Flow (cont.) 15
  • 16. PCC Work Flow (cont.) ‣ Upload video to Kaltura. ‣ Send instructor a link to video ahead while closed captioning being processed. ‣ Remind instructor that the video link will only available on limited time basis because of copyright. 16
  • 17. Embedded Player Example 17
  • 18. Q&A 18 Tole Khesin 3Play Media tole@3playmedia.com +1.617.764.5189 X103 Haris Gunadi Alternate Media Specialist Portland Community College haris.gunadi@pcc.edu +1.971.722.4340