2009 Enterprise
             Mobility Barometer




               State of Mobility in Healthcare

April 2009            ...
Overview and Methodology

Enterprise Mobility Barometer




                                                           Pro...
Overview and Methodology

 Enterprise Mobility Barometer
• What are the major strategic mobility issues that concern IT/en...
Overview and Methodology

Enterprise Mobility Barometer, Three Segments

    Enterprise              Mobility    Mobile
  ...
Overview and Methodology

 Enterprise Mobility Barometer, Regional View


            Canada     USA
                     ...
Overview and Methodology

 Enterprise Mobility Barometer, HC Respondent

    Q: “Which of the following best describes you...
Key Findings
• The majority of healthcare organizations report increasing reliance on mobility. About
80 percent of global...
Enterprise Mobility Viewpoints

Importance of Mobility in Healthcare Rises

   Q: “Mobile technologies are more important ...
Enterprise Mobility Viewpoints

Mobility Benefits and Challenges in Healthcare

                   Q: “What are your organ...
Enterprise Mobility Viewpoints

Mobility Benefits in Healthcare

      Greener and more secure
      No stockpile of forms...
Enterprise Mobility Viewpoints

Mobility Challenges in Healthcare

    Q: “Which of the following challenges has your comp...
Enterprise Mobility Viewpoints

Mobility Challenges in Healthcare

     Management of devices and security for the devices...
Mobility Strategy and Decision-Making

Healthcare Mobility Strategy

   Q: “Does your organization have a corporate-wide m...
Mobility Strategy and Decision-Making

Healthcare Mobility Responsibility
  Q: “Which of the following departments within ...
Mobile Applications and Investment Drivers

Mobile Application Drivers in Healthcare

   Q: “Please indicate up to three a...
Mobile Applications and Investment Drivers

 Mobile Application Drivers, Key Benefits

     Q: “Please indicate the most i...
Mobile Applications and Investment Drivers

Healthcare Mobility, Cited Productivity Gains

    Q: “How much downtime (minu...
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Motorola Report: State of Mobility in Healthcare

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Motorola Report: State of Mobility in Healthcare

  1. 1. 2009 Enterprise Mobility Barometer State of Mobility in Healthcare April 2009 1
  2. 2. Overview and Methodology Enterprise Mobility Barometer Provides the industry’s To better understand Enterprise mobility has deepest view into the emerging trends in the emerged as a top strategic mobility mindset via direct Enterprise Mobility market, initiative among leading feedback decision-makers, Motorola regularly global organizations. the mobile workforce and conducts independent mobility channel entities. market research. The Enterprise Mobility Barometer provides an understanding of the opportunities and challenges that mobility poses to enterprises.
  3. 3. Overview and Methodology Enterprise Mobility Barometer • What are the major strategic mobility issues that concern IT/enterprise mobility decision-makers? • How are various enterprises and mobile workers utilizing mobility solutions and what are the associated benefits? • Which mobile technologies have penetrated the enterprise and what are the mobile workforce investments expectations for 2009? • Which vertical industry segments and regions are adopting mobility solutions and why? What industries or segments have higher/lower mobility budgets? • How are different segments of mobile workers using enterprise mobility solutions? • Which applications are most deployed and which are poised for greater adoption?
  4. 4. Overview and Methodology Enterprise Mobility Barometer, Three Segments Enterprise Mobility Mobile Mobility Decision- Workforce Channel Maker
  5. 5. Overview and Methodology Enterprise Mobility Barometer, Regional View Canada USA UK France Russia Germany China Spain Korea Taiwan Italy Mexico India Brazil In-depth enterprise global B2B market research spanning four continents and fourteen countries….
  6. 6. Overview and Methodology Enterprise Mobility Barometer, HC Respondent Q: “Which of the following best describes your role in your company?” Director or Department Head of IT, MIS or Hardware 21% Director or Department Head, non-IT 18% Manager or Supervisor, non-IT 10% Manager or Supervisor in an IT department or group 9% CIO, CTO, COO, (IT, technology, or operational executive level) 9% CEO, CFO, CMO, (non-IT executive level) 7% VP/SVP/Director of Operations 6% Other 6% Operations Manager 6% Owner, Partner or Principal (small business executive level) 3% VP (other than operations) 2% Technician /Technical Specialist 2% Consultant 1% N=305 In-depth enterprise global B2B market research spanning four continents and fourteen countries….focused on key internal decision-makers.
  7. 7. Key Findings • The majority of healthcare organizations report increasing reliance on mobility. About 80 percent of global information technology (IT) decision makers within the healthcare industry stated that mobile technologies are more important to their organizations today than they were in 2008. • Key applications driving investment in healthcare include electronic health records (EHR) driven by increasing regulations, computerized physician order entry (CPOE) and medication administration. Interestingly, surveyed decision makers also noted investment growth in asset tracking and asset/inventory management. • Increased order fulfillment accuracy, reduced manual errors, and increased employee productivity are benefits directly attributed to the utilization of mobile technologies. Mobility applications were attributed to a 31 percent reduction in manual errors according to those measuring manual error reduction benefits. • Using key mobile applications leads to improved use of healthcare workers time; approximately 39 minutes per day were recovered, a benefit which improves upon itself by leading to additional benefits in better patient care, reduced medical errors and a improved in employee efficiency. • Voice over wireless local area networks (VoWLAN), fixed mobile convergence (FMC) and data capture offerings are increasingly seen as part of the mobility investment strategy in healthcare.
  8. 8. Enterprise Mobility Viewpoints Importance of Mobility in Healthcare Rises Q: “Mobile technologies are more important to my organization today than they were last year.” 46% 34% 9% 8% 4% Strongly Somewhat Neutral Somewhat Strongly Disagree Disagree Agree Agree Over 8 in 10 surveyed mobility decision-makers stated that mobility is more important today than it was last year.
  9. 9. Enterprise Mobility Viewpoints Mobility Benefits and Challenges in Healthcare Q: “What are your organization’s key benefits and challenges with regard to the usage of mobile and wireless technologies?” Key Key Mobility Mobility Benefits Challenges 1. Reduced manual errors 1. Security concerns PRIORITY RANKING 2. Increased order fulfillment 2. Cost of hardware accuracy 3. Cost of software, integration, 3. Increased employee service, and support productivity/efficiency 4. Difficulties integrating mobile 4. Increased compliance accuracy apps, existing infrastructure for quality reporting 5. Interference/performance 5. Regulatory and/or industry problems compliance Reduced manual errors, increased order fulfillment accuracy and Increased employee productivity/efficiency were cited as key benefits.
  10. 10. Enterprise Mobility Viewpoints Mobility Benefits in Healthcare Greener and more secure No stockpile of forms is necessary and any changes do not require us to destroy prior versions. Director/Department Head Non-IT 250 – 500 Employee Hospital More efficient Increased communication between nursing and other clinical staff and physicians. CIO 2,000 – 5,000 Employee Hospital Safer Rapid response to unforeseen environmental changes. Increased organizational situational awareness during emergency operations. VP/Director of Operations >2,000 Employees, Ambulatory Health Care Services
  11. 11. Enterprise Mobility Viewpoints Mobility Challenges in Healthcare Q: “Which of the following challenges has your company encountered in the use of mobile and wireless technologies?” 42% Security concerns/risk 40% Cost of hardware 38% Cost of software, integration, service, and support 28% Difficulties integrating mobile apps, existing infrastructure 25% Interference/performance problems 25% Difficulties in employee training and support 23% Hardware quality (e.g. failures/damage) 22% Mobile device and policy management 19% Technology moving too rapidly/Awaiting next generation 12% Difficulties in managing mobile employees 12% No clear ROI/Doesn't meet ROI requirements 11% Lack of application requirements and third party apps Security concerns, cost of hardware and cost of software, integration, service, and support remain key cited challenges.
  12. 12. Enterprise Mobility Viewpoints Mobility Challenges in Healthcare Management of devices and security for the devices. The cost of replacing these things… CIO; 5,000 – 10,000 Employees Pharmaceutical Manufacturing IT related issues such as interface conflicts and software down time. Director/Department Head Non-IT 5,000 – 10,000 Employee Hospital Sharing information across systems confidentially. Director/Department Head Non-IT 5,000 – 10,000 Employee Hospital
  13. 13. Mobility Strategy and Decision-Making Healthcare Mobility Strategy Q: “Does your organization have a corporate-wide mobility strategy and how long has it been in place?” 19.7% 19.3% 19.3% 17.4% 16.1% 8.2% We have no plans No strategy Yes, strategy in Yes, strategy in Yes, strategy in Yes, strategy in for a corporate- currently in place place longer than place 13 to 24 place 6 to 12 place less than 6 wide mobility but will be 24 months months months months strategy. developed within 12 months. Four in ten surveyed healthcare decision-makers have had mobility strategies in place for at least 12 months.
  14. 14. Mobility Strategy and Decision-Making Healthcare Mobility Responsibility Q: “Which of the following departments within your company have final purchase and decision-making authority for mobile and wireless purchasing? IT Management 67 % Management/Executive (e.g. President, CEO, etc.) 36 % Finance/Accounts/CFO 24 % Department/Line of Business Manager 18 % Engineering/Communications/Telecom 11 % Operations/Facilities Manager 9% Networking Manager/Consultant 9% Expected End-Users of Mobile Technologies 7% Logistics/Supply Chain 6% Sales 3% IT management dominates mobile and wireless purchase decisions in healthcare. IT management is driving mobility strategies in healthcare.
  15. 15. Mobile Applications and Investment Drivers Mobile Application Drivers in Healthcare Q: “Please indicate up to three applications that are highly important drivers behind your company’s investment in mobile and wireless technologies?” Electronic health record 28% Computerized Physician Order Entry (CPOE) 15% Personalized contacts and calendar 14% Inventory management 14% Medication Administration 13% Voice/Telephony/Push-to-talk 10% Records/Document Management 9% Asset tracking/management 9% Patient Check-In/Out 8% E-prescribing 8% Field service applications 7% Drug Delivery 7% Charge capture 7% Facilities Management 6% Home care services 6% EHR is the most important application driving investment in healthcare (28%). CPOE and medication administration are also investment areas.
  16. 16. Mobile Applications and Investment Drivers Mobile Application Drivers, Key Benefits Q: “Please indicate the most important benefit realized by your organization due to the utilization of these key mobile and wireless applications?” Computerized Electronic Medication Physician Order health record Administration Entry (CPOE) Reduced manual errors 12 % 38 % 55 % Increased employee productivity/efficiency 24 % 18 % 10 % Increased compliance accuracy for quality reporting 16 % 6% 10 % Increased order fulfillment accuracy 4% 21% 16 % Regulatory and/or industry compliance 18 % 3% 3% Increased customer/partner satisfaction 7% 3% 3% Increased equipment availability 7% 9% 0% Reduced labor costs via automated processes 6% 3% 3% CPOE and medication administration lead to highest reductions in manual errors (38% and 55% respectively).
  17. 17. Mobile Applications and Investment Drivers Healthcare Mobility, Cited Productivity Gains Q: “How much downtime (minutes per day) does the typical employee save or recover using a mobile application in a healthcare environment?” 34% . 28% 19% 11% 8% 51-75 26 – 50 76 Minutes 25 Minutes No Downtime Minutes Minutes or More or less Recovery The utilization of key cited healthcare mobility applications saves mobile employees an average 39 minutes per day.
  18. 18. Thank You
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