ILSHRM 2013
brought to you by:
ILSHRM 2013
Breaking News!
2013 Global Assessment Trends
Report - Engagement one of
1
King’s College London - of
organizat...
ILSHRM 2013
Shocker…
Employee
Engagement
is decreasing…
Humanize Employee Engagement
38/19/2013
ILSHRM 2013
2010 global engagement score was
(down from 20091)
of employees are now
disengaged or under engaged2
Number of...
ILSHRM 2013
Paul Hebert
VP Solutions Design
Symbolist
www.symbolist.com
@IncentIntel
@TheSymbolists
Humanize Employee Enga...
ILSHRM 2013 Humanize Employee Engagement
6http://www.gomadthinking.com/employee-engagement-a-priority-for-2013/
Access to ...
ILSHRM 2013
7
Humanize Employee Engagement
Tools
8/19/2013
ILSHRM 2013 Humanize Employee Engagement
88/19/2013
ILSHRM 2013
Engagement is a issue…
you have human in your
department name…
it is
problem
Humanize Employee Engagement
98/1...
ILSHRM 2013 Humanize Employee Engagement
It’s Not Your Fault 108/19/2013
ILSHRM 2013 Humanize Employee Engagement
it really IS
your fault.
Unfortunately…
118/19/2013
ILSHRM 2013 Humanize Employee Engagement
Why is it your fault?
12
What have
you been
working on?
8/19/2013
ILSHRM 2013
13
Humanize Employee Engagement
…
HRIS…
Talent Management…
Rewards and Recognition
8/19/2013
ILSHRM 2013
14
Humanize Employee Engagement
I’m sorry Dave,
I'm afraid I can’t do that.
8/19/2013
ILSHRM 2013 Humanize Employee Engagement
158/19/2013
ILSHRM 2013
Remove humans remove compassion
• Quote on inner machiavelli
• Ethics
• Etc.
Humanize Employee Engagement
168/...
ILSHRM 2013
People who use social networks like Facebook or
Linkedin are to know their neighbors
and to provide them compa...
ILSHRM 2013
18
Humanize Employee Engagement
"Took all my pills be dead soon bye bye everyone."
8/19/2013
ILSHRM 2013
19
Humanize Employee Engagement
Some of those
people lived within
walking distance of
Simone.“
"Everyone just ...
ILSHRM 2013
A 2010 study found that while
nearly report
reading posts from a close friend
that seemed like a cry for
emoti...
ILSHRM 2013
The happiest participants
spent
and
than the unhappiest
participants
Happiest participants had
and one third
a...
ILSHRM 2013
Low Social Interaction Is Like…
• Smoking 15
cigarettes a day
• Being an alcoholic
• Worse than not
exercising...
ILSHRM 2013
Social connections – friends, family,
neighbors or colleagues –
Humanize Employee Engagement
23http://www.scie...
ILSHRM 2013 Humanize Employee Engagement
248/19/2013
ILSHRM 2013
25
Humanize Employee Engagement
While online tools help
people communicate with
one another, without the
visua...
ILSHRM 2013 Humanize Employee Engagement
26
In the real world,
These are the cues we
use to gauge whether
someone is liste...
ILSHRM 2013
27
Humanize Employee Engagement
When Animal Kingdom opened in Orlando the first visitors
complained that the r...
ILSHRM 2013
28
Humanize Employee Engagement
The need to find another human
being to share one’s life with has
always puzzl...
ILSHRM 2013
29
Humanize Employee Engagement
Technology
doesn’t
handle
variability
well.8/19/2013
ILSHRM 2013
30
Humanize Employee Engagement
I was the
choice.
It calculated I had a
45% chance of survival,
Sarah only had...
ILSHRM 2013
31
Humanize Employee Engagement
you are
OK… They did not need to ask permission from anybody
to do so.”
Herb K...
ILSHRM 2013
32
Humanize Employee Engagement
8/19/2013
ILSHRM 2013
33
Humanize Employee Engagement
8/19/2013
ILSHRM 2013
34
Humanize Employee Engagement
Products
Manufacturing
Efficiency
Analytical
Services
Flows
Effectiveness
Cros...
ILSHRM 2013
35
Humanize Employee Engagement
http://www.slideshare.net/missrogue/happiness-as-your-business-model-414463?fr...
ILSHRM 2013
36
Humanize Employee Engagement
Passive Activism
People no longer need to take to
the streets to protest. They...
ILSHRM 2013
37
Humanize Employee Engagement
Can we culture
through our programs…
And yet
of the culture?8/19/2013
ILSHRM 2013
38
Humanize Employee Engagement
Microwaved
coffee cools
faster
than
brewed
coffee…
8/19/2013
ILSHRM 2013
We’ve for what we think is a
better experience – we like the speed of microwaves but at
the expense of good ta...
ILSHRM 2013 Humanize Employee Engagement
40
The simple truth is that
technology is still a poor
substitute for human inter...
ILSHRM 2013
41
Humanize Employee Engagement
8/19/2013
ILSHRM 2013
42
Humanize Employee Engagement
8/19/2013
ILSHRM 2013
43
Humanize Employee Engagement
Franz Boas, founder of American anthropology,
maintained that the shared langu...
ILSHRM 2013
Oral communication unites people in
groups. Writing and reading are solitary
activities that throw the psyche ...
ILSHRM 2013
45
Humanize Employee Engagement
As Aristotle explained, “When the
storytelling in a culture goes bad
the resul...
ILSHRM 2013
46
Humanize Employee Engagement
8/19/2013
ILSHRM 2013
47
Humanize Employee Engagement
“When data is
ubiquitously accessible,
than the ability to place
these facts i...
ILSHRM 2013
48
Humanize Employee Engagement
Idle chatter can be the social glue from which networks of
trust and norms of ...
ILSHRM 2013
49
Humanize Employee Engagement
The key to successful communicating is realizing
that communication is an oppo...
ILSHRM 2013
50
Humanize Employee Engagement
Creates psychological distance and
negative physical affects
Decreases communi...
ILSHRM 2013
51
Humanize Employee Engagement
8/19/2013
ILSHRM 2013
1. Those who can do…
2. Aesop, Andersen and
Grimm…
3. In Your Face…
4. Tech.2
5. Symbolize
Humanize Employee E...
ILSHRM 2013
8/19/2013
Humanize Employee Engagement
53
ILSHRM 2013
8/19/2013 54
Humanize Employee Engagement
(Required)
(Required)
ILSHRM 2013
8/19/2013 55
Humanize Employee Engagement
Aesop, Andersen, Suess
and Grimm…
ILSHRM 2013
8/19/2013 56
Humanize Employee Engagement
“Ladies &
Gentlemen
serving
Ladies &
Gentlemen”
ILSHRM 2013
8/19/2013 57
Humanize Employee Engagement
ILSHRM 2013
8/19/2013 58
Humanize Employee Engagement
ILSHRM 2013
8/19/2013 59
Humanize Employee Engagement
Turnover
15%
Decrease
ILSHRM 2013
8/19/2013 60
Humanize Employee Engagement
ILSHRM 2013
Creates a “family
tree” for new
employees that
includes staff
photos and a map
of the office.
618/19/2013
http...
ILSHRM 2013
8/19/2013 62
Humanize Employee Engagement
ILSHRM 2013
8/19/2013
Humanize Employee Engagement
63
•Retention among frontline
staff soared from 3% to 67%
•The company ...
ILSHRM 2013
8/19/2013 64
Humanize Employee Engagement
“You’re either a giver or a taker, givers tend
to get stuff back whi...
ILSHRM 2013
8/19/2013 65
Humanize Employee Engagement
ILSHRM 2013
8/19/2013 66
Humanize Employee Engagement
ILSHRM 2013
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Humanize Employee Engagement
ILSHRM 2013
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Humanize Employee Engagement
ILSHRM 2013
Training
Storytelling
Face 2 Face
Technology
Symbols
Humanize Employee Engagement
698/19/2013
ILSHRM 2013
70
Humanize Employee Engagement
8/19/2013
ILSHRM 2013
71
Humanize Employee Engagement
Image from MissBoomerang19 on diviantart.com http://missboomerang19.deviantart...
ILSHRM 2013
72
Humanize Employee Engagement
http://www.academia.edu/603616/The_limits_to_human_contact_How_communication_t...
ILSHRM 2013
73
Humanize Employee Engagement
that
designs jobs, or work systems
or systems of employment or
democratic proc...
ILSHRM 2013
74
Humanize Employee Engagement
• Decrease caring behaviors
• Decrease recognition flexibility
• Increase our ...
ILSHRM 2013
If an organization is nothing more than an instrument
or a machine, used to enrich the owners or top
managers ...
ILSHRM 2013
76
Humanize Employee Engagement
http://www.leadingwithlift.com/blog/2013/03/20/work-life-enrichment-and-being-...
ILSHRM 2013
77
Humanize Employee Engagement
A place with human
beings being human.
8/19/2013
ILSHRM 2013 Humanize Employee Engagement
78
brought to you by:
8/19/2013
ILSHRM 2013
79
Humanize Employee Engagement
8/19/2013
Paul Hebert
@IncentIntel
Paul.Hebert@Symbolist.com
www.symbolist.com
ILSHRM 2013 Humanize Employee Engagement
808/19/2013
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ILSHRM13 - Symbolist presentation titled: #Humanize Employee Engagement

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Presentation given at the 2013 Illinois SHRM State Conference by Paul Hebert, VP Solutions Design at Symbolist. This presentation was a discussion on how current technology-enabled HR systems for recognition and rewards may actually be causing lower engagement by creating psychological distance between people and creating a technology crutch for what is essentially a human and relationship issue in the work place.

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ILSHRM13 - Symbolist presentation titled: #Humanize Employee Engagement

  1. 1. ILSHRM 2013 brought to you by:
  2. 2. ILSHRM 2013 Breaking News! 2013 Global Assessment Trends Report - Engagement one of 1 King’s College London - of organizations say Engagement in 2013.2 Benefits Research 2013 - cited Employee Engagement as top issue shaping benefits.3 Humanize Employee Engagement 2 1 http://www.hrmagazine.co.uk/hro/news/1076406/engaging-workforce-priority-hr-2013-report?elqTrack=true 2 http://www.mybinc.com/blog/employment-engagement/#.Ueq3T411_jI 3 http://www.employeebenefits.co.uk/benefits/staff-motivation/engagement-is-leading-focus-for-employers/101812.article 8/19/2013
  3. 3. ILSHRM 2013 Shocker… Employee Engagement is decreasing… Humanize Employee Engagement 38/19/2013
  4. 4. ILSHRM 2013 2010 global engagement score was (down from 20091) of employees are now disengaged or under engaged2 Number of fully engaged employees dropped to 2 North America sees since 2008 3 Humanize Employee Engagement 4 1. http://www.aon.com/attachments/thought-leadership/Trends_Global_Employee_Engagement_Final.pdf 2. http://www.prweb.com/releases/2011/10/prweb8866720.htm 3. http://www.hrreporter.com/articleview/18033-north-america-sees-lowest-levels-of-employee-engagement-since-2008-aon-hewitt 8/19/2013
  5. 5. ILSHRM 2013 Paul Hebert VP Solutions Design Symbolist www.symbolist.com @IncentIntel @TheSymbolists Humanize Employee Engagement 58/19/2013
  6. 6. ILSHRM 2013 Humanize Employee Engagement 6http://www.gomadthinking.com/employee-engagement-a-priority-for-2013/ Access to needed resources, tools, and support An energizing environment that promotes physical, emotional and social well-being 8/19/2013
  7. 7. ILSHRM 2013 7 Humanize Employee Engagement Tools 8/19/2013
  8. 8. ILSHRM 2013 Humanize Employee Engagement 88/19/2013
  9. 9. ILSHRM 2013 Engagement is a issue… you have human in your department name… it is problem Humanize Employee Engagement 98/19/2013
  10. 10. ILSHRM 2013 Humanize Employee Engagement It’s Not Your Fault 108/19/2013
  11. 11. ILSHRM 2013 Humanize Employee Engagement it really IS your fault. Unfortunately… 118/19/2013
  12. 12. ILSHRM 2013 Humanize Employee Engagement Why is it your fault? 12 What have you been working on? 8/19/2013
  13. 13. ILSHRM 2013 13 Humanize Employee Engagement … HRIS… Talent Management… Rewards and Recognition 8/19/2013
  14. 14. ILSHRM 2013 14 Humanize Employee Engagement I’m sorry Dave, I'm afraid I can’t do that. 8/19/2013
  15. 15. ILSHRM 2013 Humanize Employee Engagement 158/19/2013
  16. 16. ILSHRM 2013 Remove humans remove compassion • Quote on inner machiavelli • Ethics • Etc. Humanize Employee Engagement 168/19/2013
  17. 17. ILSHRM 2013 People who use social networks like Facebook or Linkedin are to know their neighbors and to provide them companionship. Humanize Employee Engagement 17http://bits.blogs.nytimes.com/2009/11/05/does-technology-reduce-social-isolation/ 8/19/2013
  18. 18. ILSHRM 2013 18 Humanize Employee Engagement "Took all my pills be dead soon bye bye everyone." 8/19/2013
  19. 19. ILSHRM 2013 19 Humanize Employee Engagement Some of those people lived within walking distance of Simone.“ "Everyone just carried on arguing with each other on Facebook like it wasn't happening. 8/19/2013
  20. 20. ILSHRM 2013 A 2010 study found that while nearly report reading posts from a close friend that seemed like a cry for emotional help… to see the distressed friend. Humanize Employee Engagement 20http://m.theepochtimes.com/n2/technology/social-networking-isolation-college-students-facebook-myspace-twitter-44049.html8/19/2013
  21. 21. ILSHRM 2013 The happiest participants spent and than the unhappiest participants Happiest participants had and one third as much small talk as the unhappiest participants. Humanize Employee Engagement 21http://www.sciencedaily.com/releases/2010/03/100304165902.htm The happy life is social and conversationally deep rather than solitary and superficial 8/19/2013
  22. 22. ILSHRM 2013 Low Social Interaction Is Like… • Smoking 15 cigarettes a day • Being an alcoholic • Worse than not exercising • Twice as harmful as obesity Humanize Employee Engagement 22http://www.sciencedaily.com/releases/2010/07/100727174909.htm8/19/2013
  23. 23. ILSHRM 2013 Social connections – friends, family, neighbors or colleagues – Humanize Employee Engagement 23http://www.sciencedaily.com/releases/2010/07/100727174909.htm8/19/2013
  24. 24. ILSHRM 2013 Humanize Employee Engagement 248/19/2013
  25. 25. ILSHRM 2013 25 Humanize Employee Engagement While online tools help people communicate with one another, without the visual cues of actual human contact these digital relationships carry misunderstandings and cause confusion. Students report that at least they are uncertain whether the sender is joking or serious. 8/19/2013
  26. 26. ILSHRM 2013 Humanize Employee Engagement 26 In the real world, These are the cues we use to gauge whether someone is listening to us, agrees with us, is attracted to us, or wants us to shut up. 8/19/2013
  27. 27. ILSHRM 2013 27 Humanize Employee Engagement When Animal Kingdom opened in Orlando the first visitors complained that the real animals were not as "realistic" as the animatronic creatures in other parts of Disneyworld. 8/19/2013
  28. 28. ILSHRM 2013 28 Humanize Employee Engagement The need to find another human being to share one’s life with has always puzzled me. Maybe because I’m so interesting all by myself. 8/19/2013
  29. 29. ILSHRM 2013 29 Humanize Employee Engagement Technology doesn’t handle variability well.8/19/2013
  30. 30. ILSHRM 2013 30 Humanize Employee Engagement I was the choice. It calculated I had a 45% chance of survival, Sarah only had 11% chance. That was somebody's baby. A would have known that.8/19/2013
  31. 31. ILSHRM 2013 31 Humanize Employee Engagement you are OK… They did not need to ask permission from anybody to do so.” Herb Kelleher, founder of Southwest Airlines “Colleen [Barret] is primarily responsible for the humanistic culture we have at Southwest… she ascertained that that would evolve in a given station. 8/19/2013
  32. 32. ILSHRM 2013 32 Humanize Employee Engagement 8/19/2013
  33. 33. ILSHRM 2013 33 Humanize Employee Engagement 8/19/2013
  34. 34. ILSHRM 2013 34 Humanize Employee Engagement Products Manufacturing Efficiency Analytical Services Flows Effectiveness Cross-functional Silos Hierarchical Individual Isolation Heuristic Intrinsic Social Relationships 8/19/2013
  35. 35. ILSHRM 2013 35 Humanize Employee Engagement http://www.slideshare.net/missrogue/happiness-as-your-business-model-414463?from_search=9 • Interacting with others • Connecting with people • Connecting people • Giving/Generosity • Feeling loved • Emotional security • Acknowledgement and Support 8/19/2013
  36. 36. ILSHRM 2013 36 Humanize Employee Engagement Passive Activism People no longer need to take to the streets to protest. They can do so within the comfort of their homes. Is it good to have passive activism or is it just adding unnecessary noise and mislabeling comfortable complacency? http://thenextweb.com/insider/2011/10/30/are-new-technologies-making-us-happier/ 8/19/2013
  37. 37. ILSHRM 2013 37 Humanize Employee Engagement Can we culture through our programs… And yet of the culture?8/19/2013
  38. 38. ILSHRM 2013 38 Humanize Employee Engagement Microwaved coffee cools faster than brewed coffee… 8/19/2013
  39. 39. ILSHRM 2013 We’ve for what we think is a better experience – we like the speed of microwaves but at the expense of good tasting food. Humanize Employee Engagement 398/19/2013
  40. 40. ILSHRM 2013 Humanize Employee Engagement 40 The simple truth is that technology is still a poor substitute for human interaction. Google—the company where Mayer grew up—believes that people needs to be together for maximum productivity. 8/19/2013
  41. 41. ILSHRM 2013 41 Humanize Employee Engagement 8/19/2013
  42. 42. ILSHRM 2013 42 Humanize Employee Engagement 8/19/2013
  43. 43. ILSHRM 2013 43 Humanize Employee Engagement Franz Boas, founder of American anthropology, maintained that the shared language of a community is the most essential carrier of their common culture. 8/19/2013
  44. 44. ILSHRM 2013 Oral communication unites people in groups. Writing and reading are solitary activities that throw the psyche back on itself. 44 Humanize Employee Engagement 8/19/2013
  45. 45. ILSHRM 2013 45 Humanize Employee Engagement As Aristotle explained, “When the storytelling in a culture goes bad the result is decadence.” 8/19/2013
  46. 46. ILSHRM 2013 46 Humanize Employee Engagement 8/19/2013
  47. 47. ILSHRM 2013 47 Humanize Employee Engagement “When data is ubiquitously accessible, than the ability to place these facts in context and Daniel Pink, A Whole New Mind 8/19/2013
  48. 48. ILSHRM 2013 48 Humanize Employee Engagement Idle chatter can be the social glue from which networks of trust and norms of reciprocity and potential social capital can emerge. Howard Rheingold 8/19/2013
  49. 49. ILSHRM 2013 49 Humanize Employee Engagement The key to successful communicating is realizing that communication is an opportunity to motivate and inspire, and all communication emotional connection to make an impact. Bert Decker8/19/2013
  50. 50. ILSHRM 2013 50 Humanize Employee Engagement Creates psychological distance and negative physical affects Decreases communication clarity Creates - faux relationships -Being there and not being there Removes context around information reducing meaningful knowledge transfer 8/19/2013
  51. 51. ILSHRM 2013 51 Humanize Employee Engagement 8/19/2013
  52. 52. ILSHRM 2013 1. Those who can do… 2. Aesop, Andersen and Grimm… 3. In Your Face… 4. Tech.2 5. Symbolize Humanize Employee Engagement 528/19/2013
  53. 53. ILSHRM 2013 8/19/2013 Humanize Employee Engagement 53
  54. 54. ILSHRM 2013 8/19/2013 54 Humanize Employee Engagement (Required) (Required)
  55. 55. ILSHRM 2013 8/19/2013 55 Humanize Employee Engagement Aesop, Andersen, Suess and Grimm…
  56. 56. ILSHRM 2013 8/19/2013 56 Humanize Employee Engagement “Ladies & Gentlemen serving Ladies & Gentlemen”
  57. 57. ILSHRM 2013 8/19/2013 57 Humanize Employee Engagement
  58. 58. ILSHRM 2013 8/19/2013 58 Humanize Employee Engagement
  59. 59. ILSHRM 2013 8/19/2013 59 Humanize Employee Engagement Turnover 15% Decrease
  60. 60. ILSHRM 2013 8/19/2013 60 Humanize Employee Engagement
  61. 61. ILSHRM 2013 Creates a “family tree” for new employees that includes staff photos and a map of the office. 618/19/2013 http://www.theglobeandmail.com/report-on- business/careers/career-advice/life-at-work/companies- shift-strategies-to-retain-employees/article13368016/ Humanize Employee Engagement
  62. 62. ILSHRM 2013 8/19/2013 62 Humanize Employee Engagement
  63. 63. ILSHRM 2013 8/19/2013 Humanize Employee Engagement 63 •Retention among frontline staff soared from 3% to 67% •The company had its 2 most profitable quarters ever
  64. 64. ILSHRM 2013 8/19/2013 64 Humanize Employee Engagement “You’re either a giver or a taker, givers tend to get stuff back while takers fight for every last nickel . . . they never have abundance.”
  65. 65. ILSHRM 2013 8/19/2013 65 Humanize Employee Engagement
  66. 66. ILSHRM 2013 8/19/2013 66 Humanize Employee Engagement
  67. 67. ILSHRM 2013 8/19/2013 67 Humanize Employee Engagement
  68. 68. ILSHRM 2013 8/19/2013 68 Humanize Employee Engagement
  69. 69. ILSHRM 2013 Training Storytelling Face 2 Face Technology Symbols Humanize Employee Engagement 698/19/2013
  70. 70. ILSHRM 2013 70 Humanize Employee Engagement 8/19/2013
  71. 71. ILSHRM 2013 71 Humanize Employee Engagement Image from MissBoomerang19 on diviantart.com http://missboomerang19.deviantart.com/art/Internet-Killed-the-Video-Killed-the-Radio-Star-361589295 8/19/2013
  72. 72. ILSHRM 2013 72 Humanize Employee Engagement http://www.academia.edu/603616/The_limits_to_human_contact_How_communication_technology_mediates_relationships 8/19/2013
  73. 73. ILSHRM 2013 73 Humanize Employee Engagement that designs jobs, or work systems or systems of employment or democratic processes, Don Tapscott 8/19/2013
  74. 74. ILSHRM 2013 74 Humanize Employee Engagement • Decrease caring behaviors • Decrease recognition flexibility • Increase our use of it as a substitute for reality • Decrease your organization’s ability to communicate clearly • Reduce the impact on future behaviors 8/19/2013
  75. 75. ILSHRM 2013 If an organization is nothing more than an instrument or a machine, used to enrich the owners or top managers of the organization, then we would be justified to show it no more commitment than necessary to obtain our paychecks. Humanize Employee Engagement 758/19/2013
  76. 76. ILSHRM 2013 76 Humanize Employee Engagement http://www.leadingwithlift.com/blog/2013/03/20/work-life-enrichment-and-being-willing-to-die-for-the-organization-that-would-kill-you-for-caring/#sthash.bsr9Acni.dpuf If, however, you think of an organization as being made up of the intersecting lives of human beings, each with his or her own wants, needs, hopes, desires, fears, and humanity… a place where one can have a livelihood, connect with a personal identity, and contribute to one’s own growth and to society’s as well. 8/19/2013
  77. 77. ILSHRM 2013 77 Humanize Employee Engagement A place with human beings being human. 8/19/2013
  78. 78. ILSHRM 2013 Humanize Employee Engagement 78 brought to you by: 8/19/2013
  79. 79. ILSHRM 2013 79 Humanize Employee Engagement 8/19/2013 Paul Hebert @IncentIntel Paul.Hebert@Symbolist.com www.symbolist.com
  80. 80. ILSHRM 2013 Humanize Employee Engagement 808/19/2013
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