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ILSHRM13 - Symbolist presentation titled: #Humanize Employee Engagement

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Presentation given at the 2013 Illinois SHRM State Conference by Paul Hebert, VP Solutions Design at Symbolist. This presentation was a discussion on how current technology-enabled HR systems for …

Presentation given at the 2013 Illinois SHRM State Conference by Paul Hebert, VP Solutions Design at Symbolist. This presentation was a discussion on how current technology-enabled HR systems for recognition and rewards may actually be causing lower engagement by creating psychological distance between people and creating a technology crutch for what is essentially a human and relationship issue in the work place.

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  • 1. ILSHRM 2013 brought to you by:
  • 2. ILSHRM 2013 Breaking News! 2013 Global Assessment Trends Report - Engagement one of 1 King’s College London - of organizations say Engagement in 2013.2 Benefits Research 2013 - cited Employee Engagement as top issue shaping benefits.3 Humanize Employee Engagement 2 1 http://www.hrmagazine.co.uk/hro/news/1076406/engaging-workforce-priority-hr-2013-report?elqTrack=true 2 http://www.mybinc.com/blog/employment-engagement/#.Ueq3T411_jI 3 http://www.employeebenefits.co.uk/benefits/staff-motivation/engagement-is-leading-focus-for-employers/101812.article 8/19/2013
  • 3. ILSHRM 2013 Shocker… Employee Engagement is decreasing… Humanize Employee Engagement 38/19/2013
  • 4. ILSHRM 2013 2010 global engagement score was (down from 20091) of employees are now disengaged or under engaged2 Number of fully engaged employees dropped to 2 North America sees since 2008 3 Humanize Employee Engagement 4 1. http://www.aon.com/attachments/thought-leadership/Trends_Global_Employee_Engagement_Final.pdf 2. http://www.prweb.com/releases/2011/10/prweb8866720.htm 3. http://www.hrreporter.com/articleview/18033-north-america-sees-lowest-levels-of-employee-engagement-since-2008-aon-hewitt 8/19/2013
  • 5. ILSHRM 2013 Paul Hebert VP Solutions Design Symbolist www.symbolist.com @IncentIntel @TheSymbolists Humanize Employee Engagement 58/19/2013
  • 6. ILSHRM 2013 Humanize Employee Engagement 6http://www.gomadthinking.com/employee-engagement-a-priority-for-2013/ Access to needed resources, tools, and support An energizing environment that promotes physical, emotional and social well-being 8/19/2013
  • 7. ILSHRM 2013 7 Humanize Employee Engagement Tools 8/19/2013
  • 8. ILSHRM 2013 Humanize Employee Engagement 88/19/2013
  • 9. ILSHRM 2013 Engagement is a issue… you have human in your department name… it is problem Humanize Employee Engagement 98/19/2013
  • 10. ILSHRM 2013 Humanize Employee Engagement It’s Not Your Fault 108/19/2013
  • 11. ILSHRM 2013 Humanize Employee Engagement it really IS your fault. Unfortunately… 118/19/2013
  • 12. ILSHRM 2013 Humanize Employee Engagement Why is it your fault? 12 What have you been working on? 8/19/2013
  • 13. ILSHRM 2013 13 Humanize Employee Engagement … HRIS… Talent Management… Rewards and Recognition 8/19/2013
  • 14. ILSHRM 2013 14 Humanize Employee Engagement I’m sorry Dave, I'm afraid I can’t do that. 8/19/2013
  • 15. ILSHRM 2013 Humanize Employee Engagement 158/19/2013
  • 16. ILSHRM 2013 Remove humans remove compassion • Quote on inner machiavelli • Ethics • Etc. Humanize Employee Engagement 168/19/2013
  • 17. ILSHRM 2013 People who use social networks like Facebook or Linkedin are to know their neighbors and to provide them companionship. Humanize Employee Engagement 17http://bits.blogs.nytimes.com/2009/11/05/does-technology-reduce-social-isolation/ 8/19/2013
  • 18. ILSHRM 2013 18 Humanize Employee Engagement "Took all my pills be dead soon bye bye everyone." 8/19/2013
  • 19. ILSHRM 2013 19 Humanize Employee Engagement Some of those people lived within walking distance of Simone.“ "Everyone just carried on arguing with each other on Facebook like it wasn't happening. 8/19/2013
  • 20. ILSHRM 2013 A 2010 study found that while nearly report reading posts from a close friend that seemed like a cry for emotional help… to see the distressed friend. Humanize Employee Engagement 20http://m.theepochtimes.com/n2/technology/social-networking-isolation-college-students-facebook-myspace-twitter-44049.html8/19/2013
  • 21. ILSHRM 2013 The happiest participants spent and than the unhappiest participants Happiest participants had and one third as much small talk as the unhappiest participants. Humanize Employee Engagement 21http://www.sciencedaily.com/releases/2010/03/100304165902.htm The happy life is social and conversationally deep rather than solitary and superficial 8/19/2013
  • 22. ILSHRM 2013 Low Social Interaction Is Like… • Smoking 15 cigarettes a day • Being an alcoholic • Worse than not exercising • Twice as harmful as obesity Humanize Employee Engagement 22http://www.sciencedaily.com/releases/2010/07/100727174909.htm8/19/2013
  • 23. ILSHRM 2013 Social connections – friends, family, neighbors or colleagues – Humanize Employee Engagement 23http://www.sciencedaily.com/releases/2010/07/100727174909.htm8/19/2013
  • 24. ILSHRM 2013 Humanize Employee Engagement 248/19/2013
  • 25. ILSHRM 2013 25 Humanize Employee Engagement While online tools help people communicate with one another, without the visual cues of actual human contact these digital relationships carry misunderstandings and cause confusion. Students report that at least they are uncertain whether the sender is joking or serious. 8/19/2013
  • 26. ILSHRM 2013 Humanize Employee Engagement 26 In the real world, These are the cues we use to gauge whether someone is listening to us, agrees with us, is attracted to us, or wants us to shut up. 8/19/2013
  • 27. ILSHRM 2013 27 Humanize Employee Engagement When Animal Kingdom opened in Orlando the first visitors complained that the real animals were not as "realistic" as the animatronic creatures in other parts of Disneyworld. 8/19/2013
  • 28. ILSHRM 2013 28 Humanize Employee Engagement The need to find another human being to share one’s life with has always puzzled me. Maybe because I’m so interesting all by myself. 8/19/2013
  • 29. ILSHRM 2013 29 Humanize Employee Engagement Technology doesn’t handle variability well.8/19/2013
  • 30. ILSHRM 2013 30 Humanize Employee Engagement I was the choice. It calculated I had a 45% chance of survival, Sarah only had 11% chance. That was somebody's baby. A would have known that.8/19/2013
  • 31. ILSHRM 2013 31 Humanize Employee Engagement you are OK… They did not need to ask permission from anybody to do so.” Herb Kelleher, founder of Southwest Airlines “Colleen [Barret] is primarily responsible for the humanistic culture we have at Southwest… she ascertained that that would evolve in a given station. 8/19/2013
  • 32. ILSHRM 2013 32 Humanize Employee Engagement 8/19/2013
  • 33. ILSHRM 2013 33 Humanize Employee Engagement 8/19/2013
  • 34. ILSHRM 2013 34 Humanize Employee Engagement Products Manufacturing Efficiency Analytical Services Flows Effectiveness Cross-functional Silos Hierarchical Individual Isolation Heuristic Intrinsic Social Relationships 8/19/2013
  • 35. ILSHRM 2013 35 Humanize Employee Engagement http://www.slideshare.net/missrogue/happiness-as-your-business-model-414463?from_search=9 • Interacting with others • Connecting with people • Connecting people • Giving/Generosity • Feeling loved • Emotional security • Acknowledgement and Support 8/19/2013
  • 36. ILSHRM 2013 36 Humanize Employee Engagement Passive Activism People no longer need to take to the streets to protest. They can do so within the comfort of their homes. Is it good to have passive activism or is it just adding unnecessary noise and mislabeling comfortable complacency? http://thenextweb.com/insider/2011/10/30/are-new-technologies-making-us-happier/ 8/19/2013
  • 37. ILSHRM 2013 37 Humanize Employee Engagement Can we culture through our programs… And yet of the culture?8/19/2013
  • 38. ILSHRM 2013 38 Humanize Employee Engagement Microwaved coffee cools faster than brewed coffee… 8/19/2013
  • 39. ILSHRM 2013 We’ve for what we think is a better experience – we like the speed of microwaves but at the expense of good tasting food. Humanize Employee Engagement 398/19/2013
  • 40. ILSHRM 2013 Humanize Employee Engagement 40 The simple truth is that technology is still a poor substitute for human interaction. Google—the company where Mayer grew up—believes that people needs to be together for maximum productivity. 8/19/2013
  • 41. ILSHRM 2013 41 Humanize Employee Engagement 8/19/2013
  • 42. ILSHRM 2013 42 Humanize Employee Engagement 8/19/2013
  • 43. ILSHRM 2013 43 Humanize Employee Engagement Franz Boas, founder of American anthropology, maintained that the shared language of a community is the most essential carrier of their common culture. 8/19/2013
  • 44. ILSHRM 2013 Oral communication unites people in groups. Writing and reading are solitary activities that throw the psyche back on itself. 44 Humanize Employee Engagement 8/19/2013
  • 45. ILSHRM 2013 45 Humanize Employee Engagement As Aristotle explained, “When the storytelling in a culture goes bad the result is decadence.” 8/19/2013
  • 46. ILSHRM 2013 46 Humanize Employee Engagement 8/19/2013
  • 47. ILSHRM 2013 47 Humanize Employee Engagement “When data is ubiquitously accessible, than the ability to place these facts in context and Daniel Pink, A Whole New Mind 8/19/2013
  • 48. ILSHRM 2013 48 Humanize Employee Engagement Idle chatter can be the social glue from which networks of trust and norms of reciprocity and potential social capital can emerge. Howard Rheingold 8/19/2013
  • 49. ILSHRM 2013 49 Humanize Employee Engagement The key to successful communicating is realizing that communication is an opportunity to motivate and inspire, and all communication emotional connection to make an impact. Bert Decker8/19/2013
  • 50. ILSHRM 2013 50 Humanize Employee Engagement Creates psychological distance and negative physical affects Decreases communication clarity Creates - faux relationships -Being there and not being there Removes context around information reducing meaningful knowledge transfer 8/19/2013
  • 51. ILSHRM 2013 51 Humanize Employee Engagement 8/19/2013
  • 52. ILSHRM 2013 1. Those who can do… 2. Aesop, Andersen and Grimm… 3. In Your Face… 4. Tech.2 5. Symbolize Humanize Employee Engagement 528/19/2013
  • 53. ILSHRM 2013 8/19/2013 Humanize Employee Engagement 53
  • 54. ILSHRM 2013 8/19/2013 54 Humanize Employee Engagement (Required) (Required)
  • 55. ILSHRM 2013 8/19/2013 55 Humanize Employee Engagement Aesop, Andersen, Suess and Grimm…
  • 56. ILSHRM 2013 8/19/2013 56 Humanize Employee Engagement “Ladies & Gentlemen serving Ladies & Gentlemen”
  • 57. ILSHRM 2013 8/19/2013 57 Humanize Employee Engagement
  • 58. ILSHRM 2013 8/19/2013 58 Humanize Employee Engagement
  • 59. ILSHRM 2013 8/19/2013 59 Humanize Employee Engagement Turnover 15% Decrease
  • 60. ILSHRM 2013 8/19/2013 60 Humanize Employee Engagement
  • 61. ILSHRM 2013 Creates a “family tree” for new employees that includes staff photos and a map of the office. 618/19/2013 http://www.theglobeandmail.com/report-on- business/careers/career-advice/life-at-work/companies- shift-strategies-to-retain-employees/article13368016/ Humanize Employee Engagement
  • 62. ILSHRM 2013 8/19/2013 62 Humanize Employee Engagement
  • 63. ILSHRM 2013 8/19/2013 Humanize Employee Engagement 63 •Retention among frontline staff soared from 3% to 67% •The company had its 2 most profitable quarters ever
  • 64. ILSHRM 2013 8/19/2013 64 Humanize Employee Engagement “You’re either a giver or a taker, givers tend to get stuff back while takers fight for every last nickel . . . they never have abundance.”
  • 65. ILSHRM 2013 8/19/2013 65 Humanize Employee Engagement
  • 66. ILSHRM 2013 8/19/2013 66 Humanize Employee Engagement
  • 67. ILSHRM 2013 8/19/2013 67 Humanize Employee Engagement
  • 68. ILSHRM 2013 8/19/2013 68 Humanize Employee Engagement
  • 69. ILSHRM 2013 Training Storytelling Face 2 Face Technology Symbols Humanize Employee Engagement 698/19/2013
  • 70. ILSHRM 2013 70 Humanize Employee Engagement 8/19/2013
  • 71. ILSHRM 2013 71 Humanize Employee Engagement Image from MissBoomerang19 on diviantart.com http://missboomerang19.deviantart.com/art/Internet-Killed-the-Video-Killed-the-Radio-Star-361589295 8/19/2013
  • 72. ILSHRM 2013 72 Humanize Employee Engagement http://www.academia.edu/603616/The_limits_to_human_contact_How_communication_technology_mediates_relationships 8/19/2013
  • 73. ILSHRM 2013 73 Humanize Employee Engagement that designs jobs, or work systems or systems of employment or democratic processes, Don Tapscott 8/19/2013
  • 74. ILSHRM 2013 74 Humanize Employee Engagement • Decrease caring behaviors • Decrease recognition flexibility • Increase our use of it as a substitute for reality • Decrease your organization’s ability to communicate clearly • Reduce the impact on future behaviors 8/19/2013
  • 75. ILSHRM 2013 If an organization is nothing more than an instrument or a machine, used to enrich the owners or top managers of the organization, then we would be justified to show it no more commitment than necessary to obtain our paychecks. Humanize Employee Engagement 758/19/2013
  • 76. ILSHRM 2013 76 Humanize Employee Engagement http://www.leadingwithlift.com/blog/2013/03/20/work-life-enrichment-and-being-willing-to-die-for-the-organization-that-would-kill-you-for-caring/#sthash.bsr9Acni.dpuf If, however, you think of an organization as being made up of the intersecting lives of human beings, each with his or her own wants, needs, hopes, desires, fears, and humanity… a place where one can have a livelihood, connect with a personal identity, and contribute to one’s own growth and to society’s as well. 8/19/2013
  • 77. ILSHRM 2013 77 Humanize Employee Engagement A place with human beings being human. 8/19/2013
  • 78. ILSHRM 2013 Humanize Employee Engagement 78 brought to you by: 8/19/2013
  • 79. ILSHRM 2013 79 Humanize Employee Engagement 8/19/2013 Paul Hebert @IncentIntel Paul.Hebert@Symbolist.com www.symbolist.com
  • 80. ILSHRM 2013 Humanize Employee Engagement 808/19/2013

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