Humanizing Employee Engagement

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Discussion on the role of technology with respect to employee engagement. This presentation offers up the opinion that we rely too much on technology to carry the burden of engagement and if we are to impact engagement more "human" activities need to be supported and encouraged.

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Humanizing Employee Engagement

  1. 1. brought to you by:
  2. 2. 2013 Global Assessment Trends Report - Engagement one of King’s College London - of organizations say Engagement in 2013.2 Benefits Research 2013 - cited Employee Engagement as top issue shaping benefits.3 Humanize Employee Engagement 2 1 http://www.hrmagazine.co.uk/hro/news/1076406/engaging-workforce-priority-hr-2013-report?elqTrack=true 2 http://www.mybinc.com/blog/employment-engagement/#.Ueq3T411_jI 3 http://www.employeebenefits.co.uk/benefits/staff-motivation/engagement-is-leading-focus-for-employers/101812.article 8/19/2013
  3. 3. Humanize Employee Engagement 38/19/2013
  4. 4. 2010 global engagement score was (down from 20091) of employees are now disengaged or under engaged2 Number of fully engaged employees dropped to North America sees since 2008 3 Humanize Employee Engagement 4 1. http://www.aon.com/attachments/thought-leadership/Trends_Global_Employee_Engagement_Final.pdf 2. http://www.prweb.com/releases/2011/10/prweb8866720.htm 3. http://www.hrreporter.com/articleview/18033-north-america-sees-lowest-levels-of-employee-engagement-since-2008-aon-hewitt 8/19/2013
  5. 5. Humanize Employee Engagement 5 http://www.gomadthinking.com/employee-engagement-a-priority-for-2013/ Access to needed resources, tools, and support An energizing environment that promotes physical, emotional and social well-being 8/19/2013
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  7. 7. Humanize Employee Engagement8/19/2013 7
  8. 8. Engagement is a issue… you have human in your department name… Therefore… it is problem Humanize Employee Engagement 88/19/2013
  9. 9. Humanize Employee Engagement 98/19/2013
  10. 10. Humanize Employee Engagement it really your fault. Unfortunately… 108/19/2013
  11. 11. Humanize Employee Engagement 118/19/2013
  12. 12. Humanize Employee Engagement 12 … HRIS… Talent Management… Rewards and Recognition 8/19/2013
  13. 13. Humanize Employee Engagement 13 I’m sorry Dave, I'm afraid I can’t do that. 8/19/2013
  14. 14. Humanize Employee Engagement 148/19/2013
  15. 15. 8/19/2013 Humanize Employee Engagement 15
  16. 16. People who use social networks like Facebook or Linkedin are to know their neighbors and to provide them companionship. Humanize Employee Engagement 16 http://bits.blogs.nytimes.com/2009/11/05/does-technology-reduce-social-isolation/ 8/19/2013
  17. 17. Humanize Employee Engagement8/19/2013 17 "Took all my pills be dead soon bye bye everyone."
  18. 18. Humanize Employee Engagement 18 Some of those people lived within walking distance of Simone.“ "Everyone just carried on arguing with each other on Facebook like it wasn't happening. 8/19/2013
  19. 19. A 2010 study found that while nearly report reading posts from a close friend that seemed like a cry for emotional help… to see the distressed friend. Humanize Employee Engagement 19 http://m.theepochtimes.com/n2/technology/social-networking-isolation-college-students-facebook-myspace-twitter-44049.html 8/19/2013
  20. 20. The happiest participants spent and than the unhappiest Happiest participants had and 1/3rd as much small talk as the unhappiest Humanize Employee Engagement 20 http://www.sciencedaily.com/releases/2010/03/100304165902.htm The happy life is social and conversationally deep rather than solitary and superficial 8/19/2013
  21. 21. • Smoking 15 cigarettes a day • Being an alcoholic • Worse than not exercising • Twice as harmful as obesity Humanize Employee Engagement 21 http://www.sciencedaily.com/releases/2010/07/100727174909.htm 8/19/2013
  22. 22. Social connections – friends, family, neighbors or colleagues – Humanize Employee Engagement 22 http://www.sciencedaily.com/releases/2010/07/100727174909.htm 8/19/2013
  23. 23. Humanize Employee Engagement 238/19/2013
  24. 24. Humanize Employee Engagement 24 … online tools help people communicate with one another, digital relationships carry misunderstandings & cause confusion. Students report that at least they are uncertain whether the sender is joking or serious. 8/19/2013
  25. 25. Humanize Employee Engagement8/19/2013 25 In the real world, These are the cues we use to gauge whether someone is listening to us, agrees with us, is attracted to us, or wants us to shut up.
  26. 26. Humanize Employee Engagement8/19/2013 26 When Animal Kingdom opened in Orlando the first visitors complained that the real animals were not as "realistic" as the animatronic creatures in other parts of Disneyworld.
  27. 27. Humanize Employee Engagement8/19/2013 27 The need to find another human being to share one’s life with has always puzzled me. Maybe because I’m so interesting all by myself.
  28. 28. Humanize Employee Engagement8/19/2013 28 Technology doesn’t handle variability well.
  29. 29. Humanize Employee Engagement8/19/2013 29 I was the choice. It calculated I had a 45% chance of survival, Sarah only had 11% chance. That was somebody's baby. A would have known that.
  30. 30. Humanize Employee Engagement 30 you are OK… They did not need to ask permission from anybody to do so.” Herb Kelleher, founder of Southwest Airlines “Colleen [Barret] is primarily responsible for the humanistic culture we have at Southwest… she ascertained that that would evolve in a given station. 8/19/2013
  31. 31. Humanize Employee Engagement 318/19/2013
  32. 32. Humanize Employee Engagement 32 Products Manufacturing Efficiency Analytical Services Flows Effectiveness Cross-functional Silos Hierarchical Individual Isolation Heuristic Intrinsic Social Relationships 8/19/2013
  33. 33. Humanize Employee Engagement 33 Passive Activism People no longer need to take to the streets to protest. They can do so within the comfort of their homes. Is it good to have passive activism or is it just adding unnecessary noise and mislabeling comfortable complacency? http://thenextweb.com/insider/2011/10/30/are-new-technologies-making-us-happier/ 8/19/2013
  34. 34. Humanize Employee Engagement 34 Can we culture through our programs… And yet of the culture? 8/19/2013
  35. 35. Humanize Employee Engagement 35 The simple truth is that technology is still a poor substitute for human interaction. Google—the company where Mayer grew up—believes that people needs to be together for maximum productivity. 8/19/2013
  36. 36. Humanize Employee Engagement 368/19/2013
  37. 37. Humanize Employee Engagement 378/19/2013
  38. 38. Humanize Employee Engagement 38 Franz Boas, founder of American anthropology, maintained that the shared language of a community is the most essential carrier of their common culture. 8/19/2013
  39. 39. Humanize Employee Engagement Oral communication unites people in groups. Writing and reading are solitary activities that throw the psyche back on itself. 398/19/2013
  40. 40. Humanize Employee Engagement 40 As Aristotle explained, “When the storytelling in a culture goes bad the result is decadence.” 8/19/2013
  41. 41. Humanize Employee Engagement 418/19/2013
  42. 42. Humanize Employee Engagement 42 “When data is ubiquitously accessible, than the ability to place these facts in context and Daniel Pink, A Whole New Mind 8/19/2013
  43. 43. Humanize Employee Engagement 43 Idle chatter can be the social glue from which networks of trust and norms of reciprocity and potential social capital can emerge. Howard Rheingold 8/19/2013
  44. 44. Humanize Employee Engagement 44 The key to successful communicating is realizing that communication is an opportunity to motivate and inspire, and all communication emotional connection to make an impact. Bert Decker 8/19/2013
  45. 45. Humanize Employee Engagement 45 Creates psychological distance and negative physical affects Decreases communication clarity Creates - relationships -Being there and not being there Removes context around information reducing meaningful knowledge transfer 8/19/2013
  46. 46. Humanize Employee Engagement 468/19/2013
  47. 47. 1. Those who can do… 2. Aesop, Andersen and Grimm… 3. In Your Face… 4. Tech.2 5. Symbolize Humanize Employee Engagement 478/19/2013
  48. 48. 8/19/2013 Humanize Employee Engagement 48
  49. 49. Humanize Employee Engagement8/19/2013 49
  50. 50. Humanize Employee Engagement8/19/2013 50 Aesop, Andersen, Suess and Grimm…
  51. 51. Humanize Employee Engagement8/19/2013 51 “Ladies & Gentlemen serving Ladies & Gentlemen”
  52. 52. Humanize Employee Engagement8/19/2013 52
  53. 53. Humanize Employee Engagement8/19/2013 53
  54. 54. Humanize Employee Engagement8/19/2013 54 Turnover 15% Decrease
  55. 55. Humanize Employee Engagement8/19/2013 55
  56. 56. Humanize Employee Engagement Creates a “family tree” for new employees that includes staff photos and a map of the office. 568/19/2013 http://www.theglobeandmail.com/report-on- business/careers/career-advice/life-at-work/companies- shift-strategies-to-retain-employees/article13368016/
  57. 57. Humanize Employee Engagement8/19/2013 57 Shirley! Shirley, Shirley bo Birley Bonana fanna fo Firley Fee fy mo Mirley, Shirley!
  58. 58. 8/19/2013 Humanize Employee Engagement 58 •Retention among frontline staff soared from 3% to 67% •The company had its 2 most profitable quarters ever
  59. 59. Humanize Employee Engagement8/19/2013 59
  60. 60. Humanize Employee Engagement8/19/2013 60
  61. 61. Humanize Employee Engagement8/19/2013 61
  62. 62. Humanize Employee Engagement8/19/2013 62
  63. 63. Training Story Telling Face 2 Face Technology Symbols Humanize Employee Engagement 638/19/2013
  64. 64. Humanize Employee Engagement 648/19/2013
  65. 65. Humanize Employee Engagement 65 http://missboomerang19.deviantart.com/art/Internet-Killed-the-Video-Killed-the-Radio-Star-361589295 8/19/2013
  66. 66. Humanize Employee Engagement 66 that designs jobs, or work systems or systems of employment or democratic processes, Don Tapscott 8/19/2013
  67. 67. Humanize Employee Engagement 67 • Decrease caring behaviors • Decrease recognition flexibility • Increase our use of it as a substitute for reality • Decrease your organization’s ability to communicate clearly • Reduce the impact on future behaviors 8/19/2013
  68. 68. If an organization is nothing more than an instrument or a machine, used to enrich the owners or top managers of the organization, then we would be justified to show it Humanize Employee Engagement 688/19/2013
  69. 69. Humanize Employee Engagement 69 http://www.leadingwithlift.com/blog/2013/03/20/work-life-enrichment-and-being-willing-to-die-for-the-organization-that-would-kill-you-for-caring/#sthash.bsr9Acni.dpuf If, however, you think of an organization as being made up of the intersecting lives of human beings, each with his or her own wants, needs, hopes, desires, fears, and humanity… a place where one can have a livelihood, connect with a personal identity, and contribute to one’s own growth and to society’s as well. 8/19/2013
  70. 70. Humanize Employee Engagement 70 A place with human beings 8/19/2013
  71. 71. Humanize Employee Engagement8/19/2013 71Humanize Employee Engagement
  72. 72. Humanize Employee Engagement 728/19/2013 Paul Hebert @IncentIntel Paul.Hebert@Symbolist.com www.symbolist.com
  73. 73. Humanize Employee Engagement 738/19/2013

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