2Ring PHONE SERVICES for Cisco Unified Communications

2Ring IPPS v5.0: Juice-Up Your UCOVERVIEW FOR CISCO UNIFIEDCOMMUNICATIONS

2Ring IPPS .. Agenda» Benefits» Recent Case Study» Product Overview › Compatibility certificate › Features» System Requirements» Licensing

2Ring IPPS .. BenefitsHow Much do You Charge for a Man-hour?» Get all possible contacts where you expect them to 100 10 be – on the phone man-hours employees» Enjoy caller identification (even in missed calls directory) 240 place 10 business» Save on additional days in a calls a day each cabling/wiring jobs in the year office time saving per › IP Phones serve as a source call is (microphone) & also as 15s speakers for PA broadcasts

2Ring IPPS .. BenefitsUse the Full Potential of your IP Telephony!» Strengthens central contact management › Integrates with your IS › No duplicate entries › Integrates with 2Ring › CALL ACCOUNTING (CA) › Corporate contacts are considered business calls › 2Ring BUSINESS FAX (NetFAX) › Fax numbers are available in 2Ring NetFAX Client» Localized to 4 languages

2Ring IPPS Case Study .. Pavestone» CUCM v8.5» 100 users» Phone types › 7962, 7942» IPPS modules › Base › CLID › Messaging › Synchronization» Virtualized - VMWare Read more at: http://www.2ring.com/en/Resources/case-studies/unified-communications/Pages/IPPS_Pavestone_US.aspx

2Ring IPPS .. Product Overview

2Ring IPPS .. Proven Platform

2Ring PHONE SERVICES (IPPS) ..Juice-Up Your UCHow does 2Ring IPPS improve Cisco IP Telephony?Cisco IP Telephony at its best!Feature CUCM v8.6 CUCM + 2Ring IPPS v5.0Corporate (Extensions) Directory / Address Book One UnlimitedPersonal Directories (per user) One UnlimitedExternal Contact Directories (partners, customers, suppliers, cell-phones, ..) No YesSynchronization with any IS (ERP/CRM/LDAP/Gmail/Exchange/Lotus Notes/…) Just simple LDAP YesPhone Lock (no login, to unlock use a short digit code) Extension Mobility YesCaller Identification (Extensions) Yes YesCaller Identification incl. Photos (Cell-Phones, External Contacts) No YesWeb Cams to Cisco IP Phones + Integration with a 2N® Helios IP No YesSending Text and Intercom (PA) Messages within LAN/WAN (also to 2N® SIP Speaker) No YesSending External SMS / Text Messages (also via 2N® VoiceBlue Next) No Yes Request a free trial of 2Ring IPPS (IP Phone Services) at www.2Ring.com/NewJuice

2Ring IPPS .. Multiple Interfaces IP Web Phones Portal Desktop MS Thick Outlook App Ribbon

2Ring IPPS .. Cisco IP Phones

2Ring IPPS .. Base Module IP PhonesUnlimited Number of DirectoriesHow do I search on Cisco IP phone? Base Module Select Directory Enter PIN (if applicable) » Provides additional global and personal address books › Customers › Suppliers Search Entry Results & Dial › Internal Extensions › Cell-Phones › My Directory › Global Address Book › Last Search Button › …

2Ring IPPS .. Base Module IP PhonesIntelliSearchHow to search faster? Base Module Select Directory Enter PIN (if applicable) » Every first letter entered is associated with all the letters under the given button » Hit phone key just once Search Entry Results & Dial » Search for “Rick” › 2Ring IntelliSearch: PGA › 3(+1) = 4 hits › Cisco Standard: Rick › 3+3+3(+2) = 11 hits

2Ring IPPS .. CLID Module IP PhonesCaller IdentificationCan we identify external callers? CLID Module Incoming Call (basic) Incoming Call (picture) » Displays information about the caller › Company › Name and surname › Picture (if available) Missed Calls (H.323/SIP) › Department / site › … » Preserves information in missed / received calls

2Ring IPPS .. Messaging Module #1 IP PhonesText MessagesCan I text from my Cisco IP phone? Messaging Module Services Text vs. Intercom » To text to a › single IP phone › group of Cisco IP phones › external number (cell) » To text to a cell, a GSM Group / # / History Stored Message gateway and/or integration with API of an SMS Service provider is required » Message Templates

2Ring IPPS .. Messaging Module #2 IP PhonesPA BroadcastsWhat about a PA / intercom? Messaging Module Services Intercom » One-way voice, public announcement, or broadcast to a group of extensions » Leverage your existing Group Selection Start the Broadcast IP phones as speakers; no need for analog wiring and other speakers

2Ring IPPS .. PhoneLock Module IP PhonesLocking Your Desk PhoneCan I lock my IP phone? PhoneLock Module Locked Phone UI Unlock – Enter PIN » Locks your desk phone to stop unwanted calls › 911 and other desirable calls can still be made » To unlock, just enter Unlocked Message your personal PIN code › No login entry is required as it is in the case of Extension Mobility (EM) › Can be used even if you are using EM

2Ring IPPS .. eRates Module IP PhonesCurrent Exchange RatesCan I view exchange rates? eRates Module » Offers the current exchange rates on IPServices -> eRates Rate View Phones – under services button » What rates to show is decided by IPPS administrator » Support for the rates of your local bank can possibly be added upon request

2Ring IPPS .. Cam2phone Module IP PhonesIntegration with CamerasCan my phone integrate with a camera? Cam2Phone Module Door Phone Garage Entrance View » If used with CLID, it includes automatic pop up of images at the time of the incoming call › Door phones (such as 2N Helios IP) Door-way Entry View › Door-way entry systems › Cisco surveillance cameras › Web cameras

2Ring IPPS .. Web / Intranet

2Ring IPPS .. Base Module Web PortalContact Card and Number SearchWhat should the web UI be used for? Base Module » Conduct contact search › Company name / surname / name › Number type (fax, cell, …) › Address book › Up to five custom fields (position, e-mail, ID, ..) » Click2Dial from › Cisco IP Phone / IP Communicator › Skype

2Ring IPPS .. Synchronization Tool Web PortalContact Data SourcesWhere do all these contacts come from? Synchronization Tool » Syncs corporate address-books with › LDAP (MS Active Directory, OpenLDAP, DC directories on CUCM) › MS Exchange › Lotus Notes › … » Includes strong support for transformation rules

2Ring IPPS .. Base Module Web PortalAdvanced Personal DirectoriesCan I share my contacts with others? Base Module » Create, manage & sync › Outlook › Facebook (photos only) › Gmail › MS Excel template » Share › With selected coworkers » Protect › PIN code » Reorder directories

2Ring IPPS .. Messaging Module Web PortalPA Broadcasts + TextingWhat else can I use my Cisco phone for? Messaging Module » PA broadcasts to a predefined group of Cisco IP phones » Texting to a single instance or a group of › Internal Cisco IP phones › External numbers / cell- phones

2Ring IPPS .. Desktop

2Ring IPPS .. CLID Module Desktop ThickDesktopCLID Thick Application AppCan I control my desk phone from mycomputer? CLID Module Extension » Notification about incoming calls added to your desktop » Option to accept / reject a call without glancing away from your monitor » Quick info on who is calling including › Direct link to a “client card” in your IS

2Ring IPPS .. for MS Outlook MS OutlookMS Outlook 2007/2010 Add-In RibbonCan I dial from my MS Outlook? 2Ring IPPS for Outlook » Select a message directly in your MS Outlook email client and call the sender’s › Extension › Mobile › Home number › …

2Ring IPPS..Integration with multiple 2N products2N Products 2Ring IPPS’ Modules » Cam2Phone 2N Helios IP › Pop up of images at the time of an incoming call (incl. opening the door from any Cisco IP phone) 2N SIP » Messaging Speaker › PA broadcasting to IP phones and to 2N SIP Speakers 2N Voice › Texting to Cisco IP phones Blue Next and to cell-phones via 2N VoiceBlue

2Ring IPPS ..» System Requirements › Server › Microsoft Windows Server 2003SP2 or later › Microsoft .Net Framework 3.5SP1 or later › IIS 6.0 or later › Microsoft SQL Server 2005/2008 Express Edition or above › Virtualization › Virtual PC, MS HyperV, VMWare Server

2Ring IPPS ..» System Requirements › Client PC › DesktopCLID › Microsoft Windows XP SP3 or later (fully updated) › Microsoft .Net Framework 3.5SP1 or later › Cisco Unified Communications Manager TSP › 2Ring IPPS for MS Outlook Ribbon › MS Outlook 2007 / 2010 › Cisco WebDialer

2Ring IPPS ..» System Requirements › Messaging Module - texting to external numbers › 2N GSM gateway (such as VoiceBlue Next / Lite / Enterprise, StarGate, EasyGate, Omega, ..) including one 2N XAPI server license › All possibly included in 2Ring’s price quote › Integration with API of your telco provider or with a 3rd party SMS service

2Ring IPPS ..» System Requirements › Supported Cisco Unified IP Phones › 6900 Series Models › 7900 Series Models › 8900 Series Models › 9900 Series Models › IP Communicator

2Ring IPPS ..» Limitations of Individual Modules › Not available on CUCME / UC 500 › Base Module’s Personal Directories › Cam2Phone Module’s integration with door-way entry systems (such as 2N Helios IP) › Messaging Module’s texting to internal Cisco IP phones (SMS sending is supported) › Messaging Module’s PA broadcasts/Intercom

2Ring IPPS .. Licensing ModelTotal Number of Users with Access to IPPS» Required Module » Optional Modules › Base › Synchronization Tool › Corporate & personal › PhoneLock directories › Cam2Phone › IntelliSearch › Click2dial from IPPS › CLID (includes web UI DesktopCLID) › Global address book › Messaging search › Texting › Last search › PA broadcasts › MS Outlook Add-In

2Ring IPPS .. EPU Support» EPU (e-mail&phone + upgrades support) › Contains unlimited phone and e-mail consultations & troubleshooting regarding 2Ring IPPS › Right to receive new versions of the purchased software released during the time of the support contract › Can only be ordered if the client is already running the current version of 2Ring IPPS

2Ring IPPS .. EPU+ Support» EPU+ (requires valid EPU package) › Check OS state (event log, disk space) › Check SQL Server (disk space, indexes, ID size in tables) › Check IIS logs › Upgrade the application to the latest version › Perform check of specialized modules if present › Prepare an update of the documentation

2Ring IPPS .. Request a Free Trial athttp://www.2Ring.com/NewJuice» Limitations of the Trial Version › The amount of numbers in the corporate directory will be restricted to ten and deletion of the entered directory entries will not be allowed › PhoneLock Module will allow for a maximum of five phones to be locked at the same time › Cam2Phone Module will allow adding 1 web camera › eRates Module will display information about just one exchange rate of ECB (CNY/EUR)

Disclaimer» When there is a conflict between this general document and product-specific documentation, the product documentation prevails» Cisco, the Cisco logo, and Cisco Systems are trademarks or registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries

2Ring .. Connect with Us2Ring .. Questions Michal Grebáč Rick Purnell Product & Project Manager National Accounts ManagerOFFICE +421 2 5822 4379 OFFICE 732-784-2384MOBILE +421 905 349 101 MOBILE 404-918-1022EMAIL mgrebac@2Ring.com EMAIL rpurnell@2Ring.com2Ring .. EMEA 2Ring .. North AmericaADDRESS Galvaniho 15/C ADDRESS 331 Newman Springs Road 821 04 Bratislava Building 1, Suite 143 Slovak Republic Red Bank, NJ 07701, USAPHONE +421 (2) 5822 4550 PHONE (866) 530-9282EMAIL info@2Ring.com EMAIL info-na@2Ring.comWWW www.2Ring.com WWW www.2Ring.com

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2Ring PHONE SERVICES for Cisco Unified Communications

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2Ring PHONE SERVICES for Cisco Unified Communications — Presentation Transcript