2Ring CALL ACCOUNTING for Cisco Unified Communications - slide deck

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This is a slide deck on 2Ring CALL ACCOUNTING. It is a tool for managing telco costs and also the time employees spend on the phone. User access rights ensure that managers can review calls made by subordinates, while staff can only review their own calls. All the information can be accessed when needed through a user friendly web UI or delivered as scheduled directly to users' inboxes.

Request a live demo with one of our product expert at www.2Ring.com/WebEx or learn more at www.2Ring.com/CA.

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  • Usually integrated with CA and 2Ring IPPS
  • ** HDD is based on OS requirements plus needed space for the database. 60 GB is designed for ordinary service (approx. 100,000 calls per month) for 2 years.
  • 2Ring CALL ACCOUNTING for Cisco Unified Communications - slide deck

    1. 1. COMPLEX TELCO COSTS ANALYSIS MADE SIMPLE 2Ring CALL ACCOUNTING v4.1
    2. 2. 2Ring .. Who are we? What do we do? » Founded in 2001 › EMEAR headquarters in Slovakia, EU › North American headquarters in Sacramento, CA » Offering solutions worldwide via Cisco Resellers › Indirect Sales Strategy » CDN Member – Cisco Preferred Solution Developer » Flexible & knowledgeable development / sales teams › We listen to your feedback / incorporate features › Deliver custom-based integrations to your environment
    3. 3. Unified Communications Applications Contact Center Applications / Services 2Ring .. Product Portfolio
    4. 4. » Reduce telco costs › Increase responsibility of users › Help to select proper tariff programs » Bring more transparency in phone bills › Assigned costs to relevant cost centers 2Ring CALL ACCOUNTING .. Main Benefits
    5. 5. 2Ring CALL ACCOUNTING .. Version 4.0 .. new web UI
    6. 6. 2Ring CALL ACCOUNTING .. Independent from Call Control System (PBXs, ..) » Connectors read data from PBX/TDMs › Connectors are basically program packages › Data are collected at the server by CA › PBXs have to have synchronized time so the feature of linking calls coming through more than one PBX works properly » Call Control Systems have to be connected to IP network and accessible from CA server
    7. 7. 2Ring CALL ACCOUNTING .. Looking at the Network
    8. 8. 2Ring CALL ACCOUNTING .. Existing Connectors » Cisco Unified Communications Manager v4.x – 10.x » Cisco Voice Gateways › MGCP / H.323 / SIP » Avaya › IP Office › Communications Manager » Alcatel › A4200, A4400, OXO
    9. 9. 2Ring CALL ACCOUNTING .. Ready for International Environments » Supports multiple currencies › Existing, such as USD, EUR, PLN, CZK, GBP › Virtual (useful for determining costs of internal calls) » Works with multiple calendars › Each exchange has a region assigned › Each region has a list of holidays
    10. 10. 2Ring CALL ACCOUNTING .. Ready for Large Environments » Stores data on and reports on calls travelling through multiple PBXs » Keeps history of extensions assigned to users » Delegates user verification to external system › Includes support for a directory server LDAP/Active Directory › Enables unified user login within a network » Build on a scalable Microsoft Platform
    11. 11. 2Ring CALL ACCOUNTING .. Connected to Your Information Systems » CA connectors search for data › No IS data have to be re-input into CA › Different connectors can search for one piece of information in various places (e.g. PBX configuration, employee database, customer DB) » Connectors understand time › For example, extension 1234 belongs to Mr. X until December 31 and as of January 1 to Mr. Y
    12. 12. 2Ring CALL ACCOUNTING .. Requirements on Your IS (Data Sources) » One data source (the best case) or a small number of data sources must exist » Sources should have support for history » Sources should contain this data › Phone number/extension -> description/owner › Phone number/extension -> cost center › User/owner -> cost center › Accounting/project code -> project
    13. 13. 2Ring CALL ACCOUNTING .. Users » User is defined by › Name and password › Internal and external number › E-mail address, preferred language › Cost center › Role, rights › Group membership
    14. 14. 2Ring CALL ACCOUNTING .. Group of Users » Group is defined by › Name › Preferred language › Role, rights › Rights can be linked to items of a user belonging to a group
    15. 15. 2Ring CALL ACCOUNTING .. Cost Centers » Cost centers use tree structure » Connectors are able to create a tree using various sub-trees (places) › This takes into account the organizational structure – including tenants » Authorized users can determine which users can see which sub-tree or cost center
    16. 16. 2Ring CALL ACCOUNTING .. Call Descriptions » Common call items » Items added (from your IS) › Text description of number/extension for the calling, called, and transferring number › Call owner, cost center › Accounting/project code › Call direction – incoming/leaving/internal › Call category – private/business/… call
    17. 17. 2Ring CALL ACCOUNTING .. Categorizing Calls – Private vs. Business » Distinguish between private & business calls › Call is marked in a standard manner on PBX › As the data are transferred to CA, the info about the phone call’s category is transferred to CA too » View by category › Calls can be selected and viewed by category
    18. 18. 2Ring CALL ACCOUNTING .. Call Processing » Calculations per PBX are usually done on a daily basis › The data are accessible the next morning › It is possible to run calculations more often if necessary (hotels) » When calculations are done, calls that traveled through multiple PBXs are filtered » Report evaluation is very fast since data were already calculated
    19. 19. 2Ring CALL ACCOUNTING .. Calculations
    20. 20. 2Ring CALL ACCOUNTING .. Reporting » Contains 24 generic reports › Each with many report criteria › Option to save results as a .PDF / .CSV / .HTML / .XLS files for further processing › Option to order customized reports » Includes dose processing & report sending › User saves criteria for a report › Report gets evaluated according to saved criteria and the result is sent to the user by email on regular basis
    21. 21. 2Ring CALL ACCOUNTING .. Report Criteria – Additional Report Flexibility » Restrict data shown within a report › Time, price list › Call type (incoming, outgoing, external) › Cost center, call category » Restrictions are applied simultaneously » Further restrictions are set by user rights » The restrictions are valid even in reports where the restricted items are not shown
    22. 22. 2Ring CALL ACCOUNTING .. Report Types » Detailed report for calling number / Call List › Extract listing all phone calls » Call Summary Reports › By phone line / user › By price list / tariff › By cost center (department) » Overview Reports / Charts › Annual costs by cost center and users
    23. 23. 2Ring CALL ACCOUNTING .. Version 4.0 .. Gateway Usage
    24. 24. 2Ring CALL ACCOUNTING .. Version 4.0 .. Gateway Usage » The Gateway Usage › Report displays minimum, maximum and average number of calls in 1 second within 10 minute time step. (e.g. for 1 hour time interval, the report displays minimum, maximum and average number of calls per 1 second for each 10 minutes within 1 hour time interval) › The main filter to set which is specific for this report is Gateway Port . This filter retrieves all calls on a gateway port in certain direction(s). These directions can be inbound (IN), outbound (OUT) or bidirectional (BOTH).
    25. 25. 2Ring CALL ACCOUNTING .. Easy Administration » To fill some tables through WWW interface can difficult because of their size, so CA also comes with › Templates for spreadsheet processors › Command line tools for administrators › Import/export from/to templates » Tools for backing up settings that are saved in the database › Especially useful for tuning CA after its deployment
    26. 26. 2Ring CALL ACCOUNTING .. Components
    27. 27. 2Ring CALL ACCOUNTING .. System Requirements » OS › MS Windows Server 2008R2 min. Web Edition » Database › MS SQL Server 2008R2 min. Express Edition › Workgroup / Standard edition for larger installations » Mail server (any) » User management › Tie CA to MS Active Directory
    28. 28. 2Ring CALL ACCOUNTING .. System Requirements » Server › Virtual machine (or HP DL320 and similar) › VMWare, Hyper-V › HDD (mirroring can be set in the OS) › Heavily depend on number of calls and the history to preserve › Contact us for details › Memory size › 1 to 4GB (based on the expected load)
    29. 29. 2Ring CALL ACCOUNTING.. Cisco BE6000 – Co-Residency (min requirements) » ESXi 5.0 › OS: Windows Server 2012 (x86 and X64) › RAM: 1GB › CPU: Pentium III compatible (recommended 1GHz) › HDD: 60 GB » ESXi 4.0 or 4.1 › OS: Windows Server 2003 and 2008 (x86 and x64) › RAM, CPU and HDD – as above » Cisco Requirements
    30. 30. 2Ring CALL ACCOUNTING .. Licensing Model » Licensed by the total number of users or by the total number of extensions – whatever is greater » Two editions › Lite (Base: 1 CDR source, 50 users / extensions) › No additional connectors, required upgrade to Enterprise › Enterprise (Base: 3 CDR sources, 200 users / extensions) › Additional connectors possible » Add additional users/extensions › Scales from 50 to a few thousands users » LDAP connector
    31. 31. ADDRESS PHONE EMAIL WWW ADDRESS PHONE EMAIL WWW Galvaniho 15/C 821 04 Bratislava Slovak Republic +421 (2) 5822 4550 info@2Ring.com www.2Ring.com 2Ring .. North America HQ2Ring .. EMEAR OFFICE MOBILE EMAIL Tom McCain Director of North American Sales +1 (916) 426-3790 +1 (480) 255-7500 tmccain@2Ring.com 2Ring .. Questions OFFICE MOBILE EMAIL Michal Grebáč Strategic Sales & Marketing Director +1 (916) 282-9514 +1 (916) 514-3355 mgrebac@2Ring.com 2Ring .. Connect with Us 8880 Cal Center Drive Suite 400, Sacramento, CA 95826, USA (916) 426-3790 info-na@2Ring.com www.2Ring.com

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