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  • 1. labo de transformation publique
  • 2. satisfying needs starting from practices ! ! solving problems re-interrogating problems ! ! Innovation in silos system innovation ! ! doing for doing with ! ! expertise of experts user expertise ! ! excellence craft ! ! understanding before doing doing for better understanding ! ! reports, surveys prototypes, simulations, tests
  • 3. 2009 : Résidences
  • 4. « New practices in future libraries », Région Auvergne
  • 5. Week 1 : Observing, listening, understanding, re-interrogating
  • 6. Week 2 Co-cdesigning, testing, prototyping
  • 7. Week 3 : Documenting, building scenarios, strategy, empowering
  • 8. « Sustainable procurement », Région Rhônes Alpes
  • 9. « My work as an elected official », Région Nord-Pas de Calais
  • 10. « Public services in my neighborhood », Minister of reform
  • 11. ! + a flexible intervention set, fit for (nearly) all kind of project ! a collection of cases that builds strategic visions for local/regional/national top-managers strong side effects when nothing happens afterwards ! no time to empower people with social innovation & service design capacity
  • 12. 2011 : La Transfo
  • 13. Building « in-house » design and social innovation labs ! Crossdisciplinary teams embedded during 10 weeks ! Group of 10 to 15 civil servants empowered with social and design skills ! Running real projects and co-creating their own lab
  • 14. the future of social design in the public sector ? ! ! paradoxal injunction : more needs but less money ! need to change our vision on the public sector ! need for more humility, results oriented, multidisciplinarity, commitment, in-house design ! need for alternative business models