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[24]7 Social
[24]7 Social
[24]7 Social
[24]7 Social
[24]7 Social
[24]7 Social
[24]7 Social
[24]7 Social
[24]7 Social
[24]7 Social
[24]7 Social
[24]7 Social
[24]7 Social
[24]7 Social
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[24]7 Social

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Turn your brand advocates into a direct sales force online with [24]7 Social.

Turn your brand advocates into a direct sales force online with [24]7 Social.

Published in: Technology, Business
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  • 1. 1 Extracting True ROI from Social Promotion Sharing Turn your brand advocates into a direct sales force online Customers are increasingly turning to social media to share their experiences from their online activities such as online shopping. © 2013 24/7 Customer, Inc. All rights reserved.
  • 2. Going Mainstream: The Numbers Behind Social Sharing 2 2 out of 5 social media users have purchased an item online or in-store after sharing or “favoriting” it on Twitter, Facebook or Pinterest 15% share Online consumers share promotions with friends 40% discover Online consumers read product and brand related comments posted by their friends 5% convert Consumers who click through the shared links of brands end up making a purchase © 2013 24/7 Customer, Inc. All rights reserved. sources: Vision Critical, [24]7
  • 3. Social Engagement Opportunities 3  Brands need to engage with social consumers across multiple channels to drive more participation – • Social media • Corporate website • Mobile apps • Email newsletters • Post purchase interactions © 2013 24/7 Customer, Inc. All rights reserved. Deliver an Omnichannel Experience
  • 4. Bottom Line for Enterprises 4  Social sharing purchases, products, promotions and customer experience generates true ROI.  Socially-oriented customers share their experiences and promote the brand for the product and company.  Social Sharing increases engagement and drives conversion and revenue through social referrals. © 2013 24/7 Customer, Inc. All rights reserved.
  • 5. [24]7 Social Applications [24]7 Social is a suite of applications that makes social sharing easy for consumers on the web and across different channels. 5© 2013 24/7 Customer, INC. All rights reserved.
  • 6. 6 [24]7 Social Applications © 2013 24/7 Customer, INC. All rights reserved. Hi, I’m Bill and want to introduce you to the [24]7 Social Applications.
  • 7. 7 [24]7 Social Applications © 2013 24/7 Customer, INC. All rights reserved. Let me show you what Purchase Sharing looks like.
  • 8. 8 Purchase Sharing happens during an online shopping experience.
  • 9. 9 For example, let’s purchase this television on SmartGadgets.com
  • 10. 10 After the purchase, we have the option to share our purchase on a social media site.
  • 11. 11 We choose to share it on Facebook. It is simple, easy-to-use and happens without ever leaving the SmartGadgets site.
  • 12. The promotion is then shared with our social network on Facebook, but can just easily share it on Twitter or email. © 2013 24/7 Customer, Inc. All rights reserved.
  • 13. Turn Your Brand Advocates into a Direct Sales Force Online with [24]7 Social 13  Transform social sharing into an omnichannel experience.  Make social sharing profitable by engaging your brand advocates  Engage your social customers in the right interaction, at the right time. © 2013 24/7 Customer, Inc. All rights reserved. For more information on Social Sharing and [24]7 Social ,visit www.247-inc.com/products/247-Social Email: team247@247-inc.com Follow us on:
  • 14. www.247-inc.com 14

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