1
Extracting True ROI from Social
Promotion Sharing
Turn your brand advocates into a direct sales force online
Customers a...
Going Mainstream:
The Numbers Behind Social Sharing
2
2 out of 5 social media users have purchased an
item online or in-st...
Social Engagement Opportunities
3
 Brands need to engage with social
consumers across multiple channels to
drive more par...
Bottom Line for Enterprises
4
 Social sharing purchases, products,
promotions and customer experience
generates true ROI....
[24]7 Social Applications
[24]7 Social is a suite of
applications that makes social
sharing easy for consumers
on the web ...
6
[24]7 Social Applications
© 2013 24/7 Customer, INC. All rights reserved.
Hi, I’m Bill and want
to introduce you to
the ...
7
[24]7 Social Applications
© 2013 24/7 Customer, INC. All rights reserved.
Let me show you
what Purchase
Sharing looks li...
8
Purchase Sharing
happens during an
online shopping
experience.
9
For example, let’s
purchase this
television on
SmartGadgets.com
10
After the purchase, we
have the option to share
our purchase on a
social media site.
11
We choose to share it on
Facebook. It is simple,
easy-to-use and happens
without ever leaving the
SmartGadgets site.
The promotion is then
shared with our social
network on Facebook,
but can just easily share
it on Twitter or email.
© 2013...
Turn Your Brand Advocates into a Direct Sales
Force Online with [24]7 Social
13
 Transform social sharing into an omnicha...
www.247-inc.com
14
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[24]7 Social

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Turn your brand advocates into a direct sales force online with [24]7 Social.

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[24]7 Social

  1. 1. 1 Extracting True ROI from Social Promotion Sharing Turn your brand advocates into a direct sales force online Customers are increasingly turning to social media to share their experiences from their online activities such as online shopping. © 2013 24/7 Customer, Inc. All rights reserved.
  2. 2. Going Mainstream: The Numbers Behind Social Sharing 2 2 out of 5 social media users have purchased an item online or in-store after sharing or “favoriting” it on Twitter, Facebook or Pinterest 15% share Online consumers share promotions with friends 40% discover Online consumers read product and brand related comments posted by their friends 5% convert Consumers who click through the shared links of brands end up making a purchase © 2013 24/7 Customer, Inc. All rights reserved. sources: Vision Critical, [24]7
  3. 3. Social Engagement Opportunities 3  Brands need to engage with social consumers across multiple channels to drive more participation – • Social media • Corporate website • Mobile apps • Email newsletters • Post purchase interactions © 2013 24/7 Customer, Inc. All rights reserved. Deliver an Omnichannel Experience
  4. 4. Bottom Line for Enterprises 4  Social sharing purchases, products, promotions and customer experience generates true ROI.  Socially-oriented customers share their experiences and promote the brand for the product and company.  Social Sharing increases engagement and drives conversion and revenue through social referrals. © 2013 24/7 Customer, Inc. All rights reserved.
  5. 5. [24]7 Social Applications [24]7 Social is a suite of applications that makes social sharing easy for consumers on the web and across different channels. 5© 2013 24/7 Customer, INC. All rights reserved.
  6. 6. 6 [24]7 Social Applications © 2013 24/7 Customer, INC. All rights reserved. Hi, I’m Bill and want to introduce you to the [24]7 Social Applications.
  7. 7. 7 [24]7 Social Applications © 2013 24/7 Customer, INC. All rights reserved. Let me show you what Purchase Sharing looks like.
  8. 8. 8 Purchase Sharing happens during an online shopping experience.
  9. 9. 9 For example, let’s purchase this television on SmartGadgets.com
  10. 10. 10 After the purchase, we have the option to share our purchase on a social media site.
  11. 11. 11 We choose to share it on Facebook. It is simple, easy-to-use and happens without ever leaving the SmartGadgets site.
  12. 12. The promotion is then shared with our social network on Facebook, but can just easily share it on Twitter or email. © 2013 24/7 Customer, Inc. All rights reserved.
  13. 13. Turn Your Brand Advocates into a Direct Sales Force Online with [24]7 Social 13  Transform social sharing into an omnichannel experience.  Make social sharing profitable by engaging your brand advocates  Engage your social customers in the right interaction, at the right time. © 2013 24/7 Customer, Inc. All rights reserved. For more information on Social Sharing and [24]7 Social ,visit www.247-inc.com/products/247-Social Email: team247@247-inc.com Follow us on:
  14. 14. www.247-inc.com 14
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