Appreciative Inquiry:  Creating the Best TEC Group Possible
<ul><li>“ The fundamental task of leadership is to create an alignment of strengths, making our weaknesses irrelevant.” </...
<ul><li>Positive response from 30% to 60% </li></ul>“ Galloping Heart” Placebo – Personal Image
Pygmalion Effect - Other’s Images
Agenda Design Destiny Definition Discovery Dream
Agenda Design Destiny Definition Discovery Dream
Definition Teambuilding Leadership development Strategic planning and visioning Process redesign
Agenda Design Destiny Definition Discovery Dream
Great Stories <ul><li>The interviewee has the spotlight </li></ul>Have Fun Five questions Discovery Pair up
Discovering Your Resources <ul><li>Groups of four – pairs of pairs </li></ul><ul><li>Share highlights of questions 1, 2, a...
Positive Core of Your Strengths <ul><li>Same groups </li></ul><ul><li>Share highlights from questions 3 and 4 </li></ul><u...
Agenda Design Destiny Definition Discovery Dream
<ul><li>Same groups </li></ul><ul><li>Share your highlights of the innovation question (#5) </li></ul><ul><li>Consider var...
<ul><li>Same groups </li></ul><ul><li>Dream Statement </li></ul><ul><ul><li>Desired </li></ul></ul><ul><ul><li>Bold and pr...
<ul><li>Same groups </li></ul><ul><li>Creative presentation of the dream statements </li></ul><ul><ul><li>Poem, song, grap...
Agenda Design Destiny Definition Discovery Dream
<ul><li>How we work and play together </li></ul><ul><li>Changes needed in our structures, processes, roles, and relationsh...
<ul><li>Location, physical layout </li></ul><ul><li>The stories we tell each other </li></ul><ul><li>Communication style –...
Opportunities Map Design Your Dream Formal Organization Key Relationships Cultural & Conversational Arena Adapted with per...
Provocative Propositions <ul><li>Form new groups based on interest </li></ul><ul><li>Create design propositions </li></ul>...
Agenda Design Destiny Definition Discovery Dream
<ul><li>Same groups </li></ul><ul><li>Plan what to do next </li></ul><ul><li>Be open to improvising </li></ul><ul><li>Repo...
Results <ul><li>Hunter-Douglas – Window coverings </li></ul><ul><ul><li>Turnover the lowest in 6 years </li></ul></ul><ul>...
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Appreciative Inquiry Facilitation: "Creating the Best TEC Group Possible"

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This is the slide show for a 4 1/2 hour facilitation for a TEC group of CEOs to help them focus on the best of their current TEC group, create a greater vision for the future, make design changes needed to help create the vision, and begin to take action.

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  • Focus – problems or possibilities
  • Two groups - high and low performers Lived up to or down to expectations Increased authority Increased effect Assigned randomly
  • My goals: Introduce AI They have fun – very interactive Get interested in AI Leave with a small plan to effect some change Talk about each step Area of focus – positive – not “improvement” peak experiences, what made them possible the future removing roadblocks plan &amp; improvise
  • Today’s focus – Create the Best TEC Group Possible
  • Appreciative Inquiry begins with the selection of some affirmatively stated topic
  • People then interview each other in pairs for 5 minutes each.
  • Flip chart the LGFs from the interviews
  • Flip chart the LGFs from the interviews
  • Positive Image -&gt; Positive Action John P. Williams Need some notes
  • Is it grounded ... are there examples that illustrate the ideal as real possibility? Is it stated in affirmative and bold terms?
  • Right brain - Put some heart and soul into it
  • Design like water to a fish. Cut the ham in half. Prison flower guard.
  • Physical layout – Wal-Mart vs. Target Stories – Nordstrom’s CEO – customer returning tires, employee accepted Communication style – in person, email, letter Agenda – just the boss, everyone, who? Posture – LifeStream Adapted from 2nd Annual Appreciative Inquiry Conference presentation by Adrian McLean and Bernard J. Mohr. ... to adapt our organization’s structural, cultural, and linguistic architecture in order to support the viability of our dreams. What new forms of human organizing (roles, measures, processes) will make our dreams inevitable? In what ways might new language and behavior invite others to see/think about the world in ways which embody our dreams? What kind of relationships would most support the flourishing of the human spirit in our organizations Our behavior… Is continuous, living design – we signal what matters and how to do things
  • Is it grounded ... are there examples that illustrate the ideal as real possibility? Is it stated in affirmative and bold terms?
  • Plan, Organize, Control – pass around Eastern cube Also improvising
  • Appreciative Inquiry Facilitation: "Creating the Best TEC Group Possible"

    1. 1. Appreciative Inquiry: Creating the Best TEC Group Possible
    2. 2. <ul><li>“ The fundamental task of leadership is to create an alignment of strengths, making our weaknesses irrelevant.” </li></ul><ul><li>Peter Drucker, 2004 </li></ul>
    3. 3. <ul><li>Positive response from 30% to 60% </li></ul>“ Galloping Heart” Placebo – Personal Image
    4. 4. Pygmalion Effect - Other’s Images
    5. 5. Agenda Design Destiny Definition Discovery Dream
    6. 6. Agenda Design Destiny Definition Discovery Dream
    7. 7. Definition Teambuilding Leadership development Strategic planning and visioning Process redesign
    8. 8. Agenda Design Destiny Definition Discovery Dream
    9. 9. Great Stories <ul><li>The interviewee has the spotlight </li></ul>Have Fun Five questions Discovery Pair up
    10. 10. Discovering Your Resources <ul><li>Groups of four – pairs of pairs </li></ul><ul><li>Share highlights of questions 1, 2, and 5 </li></ul><ul><li>Themes from the stories </li></ul><ul><li>Visions of the future for the group </li></ul><ul><li>Report out </li></ul>Discovery
    11. 11. Positive Core of Your Strengths <ul><li>Same groups </li></ul><ul><li>Share highlights from questions 3 and 4 </li></ul><ul><li>Exemplar story </li></ul><ul><li>Root causes of success </li></ul><ul><li>Report out </li></ul>Discovery
    12. 12. Agenda Design Destiny Definition Discovery Dream
    13. 13. <ul><li>Same groups </li></ul><ul><li>Share your highlights of the innovation question (#5) </li></ul><ul><li>Consider various aspects of your workplace </li></ul><ul><ul><li>Purpose and goals </li></ul></ul><ul><ul><li>Relationships and structures </li></ul></ul><ul><ul><li>Rules and guidelines </li></ul></ul><ul><li>Brainstorm a list of key dream elements </li></ul><ul><li>Report out </li></ul>Dreaming Bold Dreams Dream
    14. 14. <ul><li>Same groups </li></ul><ul><li>Dream Statement </li></ul><ul><ul><li>Desired </li></ul></ul><ul><ul><li>Bold and provocative </li></ul></ul><ul><ul><li>Affirmative </li></ul></ul><ul><ul><li>Grounded in reality </li></ul></ul><ul><ul><li>Unconditionally positive </li></ul></ul><ul><ul><li>E.g., Education: Green Mountain Coffee Roasters believes that personal awareness and education fosters transformation and success. </li></ul></ul><ul><ul><li>Report out </li></ul></ul>Crafting Dream Statements Dream
    15. 15. <ul><li>Same groups </li></ul><ul><li>Creative presentation of the dream statements </li></ul><ul><ul><li>Poem, song, graphic, news release, skit, etc. </li></ul></ul><ul><li>A metaphor is worth a thousand words </li></ul><ul><li>Presentation </li></ul>Creative Presentation Dream
    16. 16. Agenda Design Destiny Definition Discovery Dream
    17. 17. <ul><li>How we work and play together </li></ul><ul><li>Changes needed in our structures, processes, roles, and relationships </li></ul><ul><li>Changes needed in technology </li></ul><ul><li>To live out our values and visions in the day-to-day </li></ul>Socio-Technical Architecture Design
    18. 18. <ul><li>Location, physical layout </li></ul><ul><li>The stories we tell each other </li></ul><ul><li>Communication style – who, what, when </li></ul><ul><li>Organizational structure </li></ul><ul><li>Process structure </li></ul><ul><li>Importance of compensation </li></ul><ul><li>Apparel, posture, titles </li></ul><ul><li>And much more – everything is design </li></ul>Socio-Technical Architecture Design
    19. 19. Opportunities Map Design Your Dream Formal Organization Key Relationships Cultural & Conversational Arena Adapted with permission from Adrian McLean & Bernard J. Mohr - Second Annual Appreciative Inquiry Conference
    20. 20. Provocative Propositions <ul><li>Form new groups based on interest </li></ul><ul><li>Create design propositions </li></ul><ul><ul><li>Desired </li></ul></ul><ul><ul><li>Bold and provocative </li></ul></ul><ul><ul><li>Affirmative </li></ul></ul><ul><ul><li>Grounded in reality </li></ul></ul><ul><ul><li>Unconditionally positive </li></ul></ul><ul><li>Report out </li></ul>Design
    21. 21. Agenda Design Destiny Definition Discovery Dream
    22. 22. <ul><li>Same groups </li></ul><ul><li>Plan what to do next </li></ul><ul><li>Be open to improvising </li></ul><ul><li>Report out </li></ul>Innovation Teams Destiny
    23. 23. Results <ul><li>Hunter-Douglas – Window coverings </li></ul><ul><ul><li>Turnover the lowest in 6 years </li></ul></ul><ul><ul><li>Productivity increased </li></ul></ul><ul><ul><li>Suggestions doubled - $100,000s saved </li></ul></ul><ul><li>LSCC – Faculty Rank and Promotion Review </li></ul><ul><ul><li>Turnaround from negative, low energy to positive, high energy involvement </li></ul></ul>Destiny
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