SharePoint User Group East Anglia - Jan 2012 - Using Innovation Games® to Understand What Your Users Really Need From SharePoint

Using Innovation Games® to understand what your users really need from SharePointwww.21apps.com @AndrewWoody #spsuk #rwsbs

CodeCamp / SharePoint Saturday, March 26th 2011

What we will cover: • What is the problem & Why? • What are Innovation Games®? • How they can help you? • Let’s play some games… • How you can do this • Question / Close#SUGUKEA #INNOVGAMES

SharePoint Project Pain SharePoint Project Pain#SUGUKEA #INNOVGAMES

the celery effect..

SharePoint projects are People projects CodeCamp / SharePoint Saturday, March 26th 2011

SharePoint anti-climax

Paradox SharePoint is a Collaboration Platform… …yet we often fail to collaborate on how to use SharePoint!#SUGUKEA #INNOVGAMES

Traditional vs. Collaborative • Traditional techniques often can – Be highly constrained and overly precise – Assume people have the answers • Collaborative techniques – Allow you to explore alternatives – Answers can be discovered during the process#SUGUKEA #INNOVGAMES

focus on the organisation CodeCamp / SharePoint Saturday, March 26th 2011

Co-operation?

Listen Carefully CodeCamp / SharePoint Saturday, March 26th 2011

Serious Games aren’t Gamification Goal = provide ongoing motivation Brainstorming Too unstructured Simulation Goal = prediction eLearning Only goal = training Role-playing Close, but lots more prep neededhttp://www.slideshare.net/TomGrantForr/serious-games-help-teams-solve-tough-problems-engage-customers-differently 16

Games are Designed To Fit Processes Ideation Shaping Prioritizing

What are Innovation Games®Innovation Games® are seriousgames that power innovation byenabling you to better understandyour customers.They can be played:•with customers•in-person or online•within or across organizational units•in single or multi-game formats 18

San Jose, CA Budget Games More than 100 community leaders.See full results here. A team of 30 Trained Facilitators.

let’s play!!! CodeCamp / SharePoint Saturday, March 26th 2011

Start Your Day Activity: Ask your customer to describe the daily, weekly, monthly , and yearly events that are related to their use of your product on pre-printed, poster- sized calendars or a simple timeline on poster paper. Ask them to describe events in time frames appropriate for your project. Special event that are unique to an industry or sector (like a conference), or days Goal: in which everything goes horribly Understand how and wrong and they’re looking for help. when your customer While they’re doing this, be alert for uses your product. how your product helps – or hinders – their day. 22

Product Box Activity: Ask your customers to imagine that they’re selling your product at a tradeshow, retail outlet, or public market. Give them a few cardboard boxes and ask them to literally design a product box that they would buy. The box should have the key marketing slogans that Goal: they find interesting. When Identify the most finished, pretend that you’re a exciting, sellable skeptical prospect and ask features. your customer to use their box to sell your product to you. 23

What’s the next step? CodeCamp / SharePoint Saturday, March 26th 2011

Any Questions CodeCamp / SharePoint Saturday, March 26th 2011

Thanks for your time & attentionwww.21apps.com @AndrewWoody #spsuk #rwsbs

@AndrewWoody #spsuk #rwsbs

SharePoint User Group East Anglia - Jan 2012 - Using Innovation Games® to Understand What Your Users Really Need From SharePoint

by 21apps on Jan 25, 2012

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