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Focus Groups Survey• August 2011 • September 2011• 18 participants • 193 respondents
How do staff access information? Networking and information sharing In-house databases and resource binders Google searches and other organizations’ websites Web-based resource guides Printed resource guides
Electronic Tools vs. Other ToolsNetworks and relationships with staff at 81%other agenciesSuggestions from colleagues 61%Google searches 56%Printed information sheets and brochures 45%from other agencies211 website 44%Other organizations’ websites 41%
How do staff connect clientsto resources?
What barriers do staff face? Lack of resources to meet clients’ needs Lack of real-time information Not enough time Issue silos I&R tools are hard to use and not always accurate
What tools would help?http://www.flickr.com/photos/spence_sir/
Tools rated as very usefulOne-page topic-specific information 80%sheets available online and printableOnline tool that allows users to create 62%customizable, printable info sheetsDatabase that allows providers to update 59%information directly in real timeSmall, printed resource directory 58%Online translation tools 51%
Other recommendations Real-time Greater Relationship- Improve webinformation systems building search on service alignment engines and availability interfaces