0
Introduction to
 Social Media in India
   2020 Social: Because Business is Social

gaurav@2020social.com            dave@2...
Three Mantras
1
    The future has already
           arrived.

It’s just not evenly distributed
               yet.

      Source: Will...
2
    The tools are transient.

The values embedded in them
       are persistent.
3
    To understand how social
    technologies are changing
       media and business,

begin by asking how they are
chan...
Five Questions
1

What are social technologies
and why are they important?
2

How are social technologies
    changing people?
3

How are social technologies
    changing society?
4

How are social technologies
     changing media?
5

How are social technologies
   changing business?
1

What are social technologies
and why are they important?
World Map of Social Media




    Source: http://globalwebindex.net
World Map of Social Networks




     Source: http://vincos.it/world-map-of-social-
        networks/
Social Platforms in India

40
     34.2
35
30
                24.4
25
                             19.6
20
               ...
All successful social
    platforms have clearly
    defined their users’        If most users can’t
    relationship with...
Facebook
 World’s leading
  social networking
  platform.
 400 million users
  worldwide.
 12.4 million users
  in Indi...
LinkedIn
 Popular
  professional
  networking
  platform.
 60 million users
  worldwide.
 2.5 million users in
  India....
Twitter
 Popular micro-
  sharing platform.
 Likes to call itself
  “real-time
  information
  network”.
 75 million us...
Google Buzz
 Google’s own
  social network
  integrated with
  GMail.
 Users {start}
  conversations
  about the things
...
Flickr
 Popular photo-
  sharing platform.
 Users {share}
  photos and {watch}
  the world.




             Source: htt...
YouTube
 Popular video-
  sharing platform.
 Users {broadcast}
  yourself.




              Source: http://youtube.com
Digg
 Popular social
  voting platform.
 Users {discover and
  share} content.




              Source: Digg.com
Delicious
 Popular social
  bookmarking
  platform.
 Users {save} your
  bookmarks or {see}
  what's fresh now.




    ...
Wordpress
 Popular blogging
  platform.
 Users {express}
  yourself.




              Source: http://wordpress.com
Dopplr
 Popular travel
  sharing platform.
 Users {share} your
  personal and
  business travel
  plans with people
  yo...
Wikipedia
 Popular wiki
  platform.
 Users {edit} free
  encyclopedia.




               Source: http://wikipedia.com
Ning
 Popular white label
  social networking
  platform.
 Users {create} your
  own social
  network.




             ...
Focus on People vs. Content
           Most social platforms are
           including rich user
           profiles, to sh...
2

How are social technologies
    changing people?
Real and Persistent Identities
 As more websites
  support log-ins
  using Facebook,
  Twitter or Google
  IDs, our onlin...
The Online-Offline Continuum
 As we stay with
  offline contacts on
  online social
  networks and meet
  our online ‘fri...
Social Proof: Friends of Friends
 As more of our
  lives move online,
  we are searching
  for social proof
  before maki...
From Consumers to Creators
 As we create and
  share more photos,
  videos and blog
  posts on social
  platforms, we are...
3

How are social technologies
    changing society?
Disruptive Social Change Models
      1. Micro-lending                       4. Standalone
      and micro-               ...
Social platforms for
    social change are built
    around our need to        Small public acts of
    gain social capita...
Facebook Causes
 Facebook’s own
  application to help
  non-profits
  promote their
  causes and raise
  awareness and
  ...
Kiva
 Micro-lending
  platform to
  connect lenders
  with small
  entrepreneurs.




             Source: http://kiva.org
NGO Post
 Indian social voting
  platform for news
  related to social
  welfare issues and
  organizations.




        ...
The Pink Chaddi Campaign
 Online campaign
  mobilized its 50000
  Facebook fans to
  send more than
  2000 pink panties
 ...
Blank Noise Project
 Long-running
  Indian feminist
  community
  working towards
  reclaiming public
  spaces for women....
Brerakthrough Bell Bajao
 Social media
  driven campaign to
  encourage men
  and to raise their
  voice against
  domest...
Bloggers for Advani
 Bloggers for Advani
  Google Group.
 Part of the support
  eco-system for
  Advani’s PM
  campaign,...
Shashi Tharoor on Twitter
 External Affairs
  minister Shashi
  Tharoor uses
  Twitter to engage
  with his supporters
  ...
Tata Tea Jaago Re
 From “waking up”
  to “civic
  consciousness”
 More than 600,000
  registrations
 Catalyzed an
  ent...
iJanaagraha Citizen Community
 Location based
  citizen action
  community
  platform.
 Disclosure: Gaurav
  is a member...
4

How are social technologies
     changing media?
Participatory news models
   are changing how news is    and forcing traditional
   created and consumed…       media orga...
Old Media + New Media
Creative Commons Licenses
 The Creative
  Commons licenses
  enable people to
  easily change their
  copyright terms
  f...
The Digital News Lifecycle

                     Context          Analysis

            News Story
                       ...
Participatory News Models
    1. Citizen
                                 3. News
    journalism
                 Particip...
Global Voices
 Volunteer-driven
  citizen news
  aggregator.
 Disclosure: Gaurav
  is a contributor.




              S...
Ushahidi
 Crisis reporting
  platform built on
  SMS-map mashup.
 Disclosure: Gaurav
  worked with
  Ushahidi on Vote
  ...
SEA-EAT Blog and Wiki
 Volunteer citizen
  journalism
  initiative that
  became a key
  source of
  information and
  co...
26/11 Mumbai Terror Attack
 Use of Twitter,
  Flickr and blogs for
  citizen journalism
  during the Mumbai
  terrorist a...
Vote Report India
 Citizen-driven
  election
  monitoring
  platform built on
  SMS-Google Maps
  mashup Ushahidi.
 Disc...
News & Media Organizations
     1. Expert
                                        4. Citizen
     blogs with          Trad...
CNN iReport
 Citizen journalism
  platform with
  more than 400,000
  reports




              Source: http://ireport.com
Al Jazeera War on Gaza
 Citizen journalism
  platform built on
  Ushahidi crisis
  reporting platform.




              ...
NYT TimesPeople
 Social networking
  platform for
  readers to share
  favorite NYT
  stories.




              Source: ...
BusinessWeek Business Exchange
 LinkedIn-driven
  professional
  networking
  platform for
  BusinessWeek
  readers.




...
IBNLive Citizen Journalist
 Citizen journalism
  platform from
  CNN-IBN.




              Source: http://cj.ibnlive.in....
TOI’s Lead India
 TOI’s campaign to
  engage Indian
  youth in the 2009
  Lok Sabha
  elections.




              Source...
Talk to HT
 Talk to HT is the
  Hindustan Times
  initiative to
  crowdsource ideas
  and feedback from
  readers on
  co...
NDTV Social
 Community for
  NDTV viewers to
  follow programs
  and personalities.




              Source: http://soci...
5

How are social technologies
   changing business?
Social Business Trends
    1. Cause-based                     4. Standalone
    marketing                          anti-br...
Business-to-Business
     1. Targeted
                                        4. Partner
     communities of
             ...
Infosys Blogs
 Infosys employees
  post on topics
  relevant to their
  areas of expertise.




              Source: htt...
Dell Take Your Own Path
 Community where
  users shared
  inspiring stories of
  entrepreneurship.
 Driven by the Dell
 ...
Tata NEN Hottest Startups
 India’s first
  “people’s choice
  entrepreneurship
  contest” got 558
  entries.




        ...
NASSCOM Emerge
 Community for
  emerging IT
  companies hosted
  by NASSCOM.
 Disclosure: Gaurav
  has done
  workshops ...
Business-to-Consumer
                                        4. Social
     1. Targeted
                                  ...
Xeta Shootout Contest
 Consumer
  generated content
  contest (shoot your
  own Xeta ad film)
  to reinforce Xeta’s
  you...
MTV Hero Honda Roadies
 Several high-
  involvement, but
  disconnected,
  contests and
  official groups on
  social pla...
Cedia Great Driving Challenge
 Online talent hunt
  where three
  couples were
  selected for a road
  trip of their choi...
Aircel Save Our Tigers
 Campaign to
  promote awareness
  about tiger
  conservation.
 200k+ fans on
  Facebook.
 Discl...
Aircel Voice Message App
 Voicemail
  application on
  Facebook that
  allows users to put
  up voice messages
  rather t...
Virgin VTurk campaign
 Virgin’s VTurk
  campaign recruits
  teens to become
  Virgin
  representative in
  their college,...
Tata DOCOMO Create
 Series of consumer
  generated content
  contests under the
  Create umbrella.




              Sour...
Vodafone Zoozoo
 Consumer
  generated content
  contest where
  users watch
  snippets of
  unreleased Zoozoo
  televisio...
Idea Cellular My Idea
 Pre-election
  campaign in 2009,
  to ask users for
  their ideas to
  change India via
  SMS.



...
Intel Connected Indians
 Intel seeks to
  connect citizens,
  industry and civil
  society for
  internet-based
  advocac...
Sunsilk Gang of Girls
 Community for
  young girls to
  connect with each
  other and discuss
  fashion and
  grooming.

...
Whisper Being Girl
   P&G’s response to
    Sunsilk Gang of Girls.
   Community for young
    girls to talk about
    gr...
Pepsi Youngistaan
 Series of high-
  engagement, but
  disconnected
  contests under the
  Youngistaan
  umbrella.
 Disc...
MakeMyTrip’s OKTaTaByeBye
 Full-featured
  travel community
  that started as a
  social media
  contest.




           ...
RCB Cricket Fan Club
 Fan club for Royal
  Challengers
  Bangalore cricket
  club with almost
  50,000 members.
 Disclos...
Decoding Social
Brands are joining existing
   social platforms and even
   building their own focused    In either case, brands
   social...
How to Scale Passion?
            Our approach is to build a
            focused community
            around a lifestyle,...
Decoding Social
                  Social
                                                   You can look at
             ...
Five Core Social Dynamics
  Invisible


                                       Collective Intelligence

                  ...
Five Reasons Why
            Business is Social


        !
             
Consumer    Conversation   Collaborat...
Consumer Generated Content
    Your consumers are
    authors, photographers
    and filmmakers, all       Tap into their
...
Dell Go Green
 Dell Go Green is a
  consumer
  generated content
  contest where
  consumers submit
  ideas to redesign,
...
Conversations
Your customers,
partners and
employees are talking    Listen to them, reach
about you, in public.    out to ...
Dell Small Business on Facebook
 Dell’s Small
  Business Facebook
  page, structured as
  a resource for
  small business...
Dell Outlet on Twitter
 Dell uses Twitter as
  a channel to sell
  refurbished
  computers to
  corporate purchase
  mana...
Collaboration
People work together
in flow when they
connect with each        Create rich profiles
other as people.       ...
Dell Support Community
 User driven
  support community
  to increase
  customer
  satisfaction and
  drive down support
...
Community
Communities come
together around a
shared social object: a        Build and nurture a
lifestyle, cause or       ...
Dell Digital Nomad
 Community built
  around the idea of
  being a digital
  nomad.
 Targeted at highly
  mobile laptop
...
Dell Take Your Own Path
 Community where
  users shared
  inspiring stories of
  entrepreneurship.
 Driven by the Dell
 ...
Collective Intelligence
 Customers, employees
 and partners can give     Observe their behavior,
 you new ideas and       ...
Dell Ideastorm
 User driven
  ideation
  community to
  listen to
  customer’s ideas
  on product
  improvement and
  new...
Dell Employee Storm
 Internal ideation
  platform to enable
  Dell’s worldwide
  community of
  more than 80,000
  employ...
Made For India
Internet Access is Shared
 Internet access in
  India is shared by
  default: at school
  or college, at
  office, or at ...
Mobile is Personal and Ubiquitous
 More than half a
  billion mobile
  users, with 100
  million on SMS and
  25 million ...
Mobile 2.0 in India

                                               
                                                 ...
SMS GupShup
 SMS-based group-
  messaging
  platform with 25
  million users.




             Source: http://smsgupshup....
BabaJob
 SMS-based
  professional
  networking
  platform for
  household help.




             Source: http://babajob.c...
Made In India
Made For the World
Deskaway
 SaaS-based project
  collaboration
  platforms.




             Source: http://deskaway.com
Remindo
 SaaS based
  nterprise
  collaboration and
  project
  management
  platform.




              Source: http://r...
Uhuroo
 SaaS-based
  enterprise
  collaboration and
  document
  management
  platform.
 Disclosure: Kaushal
  is a co-f...
Cynapse
 Full-featured
  enterprise
  collaboration
  platform with
  SaaS, hosted and
  open source
  versions.




    ...
YouSuggest
 SaaS-based
  ideation platform.




              Source: http://yousuggest.us
LifeBlob
 Photo-stream
  based social
  networking
  platforms.




             Source: http://lifeblob.com
GizaPage
 Social media hub
  for individuals and
  organizations.




               Source: http://gizapage.com
Essential Reading on
 Social Technologies
Social Technologies 101
Social Technologies & Society
Social Technologies & Business
About 2020 Social
Who Are We
              Strategy &                  Strategy &
              Marketing                   Marketing

   Ga...
What We Do
We build and nurture online
communities for clients


to connect with customers,
partners and employees


catal...
Our Competency Areas


 Plan         Build          Engage
 (Project)    (Project)      (Retainer)
 Research    Communit...
Our Practice Areas

Business to    Business to    Employees &
Consumer       Business       Partners
Communities   Commu...
Our Solutions

               Plan             Build          Engage
               (Project)        (Project)      (Retai...
Ask Us How
2020social.com | contact@2020social.com| @2020social
     gaurav@2020social.com          dave@2020social.com
  ...
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2020 Social Introduction To Social Media In India

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Slides from the 2020 Social workshop on Introduction to Social Media in India.

This deck has been used for the following workshops:

- ISB Hyderabad Guest Lecture, March 2010.

Update history:

- March 2010

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Transcript of "2020 Social Introduction To Social Media In India"

  1. 1. Introduction to Social Media in India 2020 Social: Because Business is Social gaurav@2020social.com dave@2020social.com @gauravonomics @evansdave gautam@2020social.com kaushal@2020social.com @gautamghosh @ksarda
  2. 2. Three Mantras
  3. 3. 1 The future has already arrived. It’s just not evenly distributed yet. Source: William Gibson
  4. 4. 2 The tools are transient. The values embedded in them are persistent.
  5. 5. 3 To understand how social technologies are changing media and business, begin by asking how they are changing people and society.
  6. 6. Five Questions
  7. 7. 1 What are social technologies and why are they important?
  8. 8. 2 How are social technologies changing people?
  9. 9. 3 How are social technologies changing society?
  10. 10. 4 How are social technologies changing media?
  11. 11. 5 How are social technologies changing business?
  12. 12. 1 What are social technologies and why are they important?
  13. 13. World Map of Social Media Source: http://globalwebindex.net
  14. 14. World Map of Social Networks Source: http://vincos.it/world-map-of-social- networks/
  15. 15. Social Platforms in India 40 34.2 35 30 24.4 25 19.6 20 15.5 15 10.9 10.3 10 8.5 5 2.9 2.2 1.7 1.3 0 Orkut Yahoo GMail Google YouTube Flickr Blogger LinkedIn Wordpress Twitter Facebook Source: Monthly unique users in millions from http://www.vizisense.com
  16. 16. All successful social platforms have clearly defined their users’ If most users can’t relationship with the decode what the social social object. platform does at first glance, it is likely to be unsuccessful. Social Platform: Users {Relationship} Social Object Source: Jyri Engestrom
  17. 17. Facebook  World’s leading social networking platform.  400 million users worldwide.  12.4 million users in India.  Users {connect and share with} people. Source: http://facebook.com
  18. 18. LinkedIn  Popular professional networking platform.  60 million users worldwide.  2.5 million users in India.  Users {exchange} information, ideas and opportunities. Source: http://linkedin.com
  19. 19. Twitter  Popular micro- sharing platform.  Likes to call itself “real-time information network”.  75 million users worldwide.  1.8 million users in India.  Users {share and discover} what’s happening right now. http://twitter.com
  20. 20. Google Buzz  Google’s own social network integrated with GMail.  Users {start} conversations about the things you find interesting. Source: http://www.google.com/buzz
  21. 21. Flickr  Popular photo- sharing platform.  Users {share} photos and {watch} the world. Source: http://flickr.com
  22. 22. YouTube  Popular video- sharing platform.  Users {broadcast} yourself. Source: http://youtube.com
  23. 23. Digg  Popular social voting platform.  Users {discover and share} content. Source: Digg.com
  24. 24. Delicious  Popular social bookmarking platform.  Users {save} your bookmarks or {see} what's fresh now. Source: http://deicious.com
  25. 25. Wordpress  Popular blogging platform.  Users {express} yourself. Source: http://wordpress.com
  26. 26. Dopplr  Popular travel sharing platform.  Users {share} your personal and business travel plans with people you trust. Source: http://dopplr.com
  27. 27. Wikipedia  Popular wiki platform.  Users {edit} free encyclopedia. Source: http://wikipedia.com
  28. 28. Ning  Popular white label social networking platform.  Users {create} your own social network. Source: http://ning.com
  29. 29. Focus on People vs. Content Most social platforms are including rich user profiles, to shift the Instead, content-centric focus towards people. platforms should build deep integration with people-centric platforms. Focus on Focus on Content People
  30. 30. 2 How are social technologies changing people?
  31. 31. Real and Persistent Identities  As more websites support log-ins using Facebook, Twitter or Google IDs, our online identities are becoming more real and persistent.  More than 60 million Facebook users engage with Facebook Connect on 80,000 external websites every month. Source: http://developers.facebook.com/connect.php
  32. 32. The Online-Offline Continuum  As we stay with offline contacts on online social networks and meet our online ‘friends’ at offline meetups, our online and offline relationships are merging. Source: http://twitvite.com
  33. 33. Social Proof: Friends of Friends  As more of our lives move online, we are searching for social proof before making new friends, and seeking out friends of friends. Source: http://thread.com
  34. 34. From Consumers to Creators  As we create and share more photos, videos and blog posts on social platforms, we are beginning to think of ourselves as authors, photographers and filmmakers, all rolled into one. Source: http://therengen.com
  35. 35. 3 How are social technologies changing society?
  36. 36. Disruptive Social Change Models 1. Micro-lending 4. Standalone and micro- viral collective philanthropy action platforms campaigns 5. Participatory 2. Volunteer Disruptive Social governance marketplaces Change Models platforms 3. Collective action and 6. Transparency advocacy initiatives platforms
  37. 37. Social platforms for social change are built around our need to Small public acts of gain social capital. good add up to big change by creating positive viral loops. Public micro-actions related to BIG social objects lead to social capital and positive viral loops.
  38. 38. Facebook Causes  Facebook’s own application to help non-profits promote their causes and raise awareness and donations. Source: http://apps.facebook.com/causes
  39. 39. Kiva  Micro-lending platform to connect lenders with small entrepreneurs. Source: http://kiva.org
  40. 40. NGO Post  Indian social voting platform for news related to social welfare issues and organizations. Source: http://ngopost.org
  41. 41. The Pink Chaddi Campaign  Online campaign mobilized its 50000 Facebook fans to send more than 2000 pink panties as Valentine’s Day gift to Indian right wing Hindu nationalist party Sri Ram Sena. Source: http://thepinkchaddicampaign.blogspot.com
  42. 42. Blank Noise Project  Long-running Indian feminist community working towards reclaiming public spaces for women. Source: http://blanknoise.org
  43. 43. Brerakthrough Bell Bajao  Social media driven campaign to encourage men and to raise their voice against domestic violence by “ringing the bell”. Source: http://bellbajao.org/
  44. 44. Bloggers for Advani  Bloggers for Advani Google Group.  Part of the support eco-system for Advani’s PM campaign, along with Friends of BJP.  Disclosure: Gaurav gave the idea for Bloggers for Advani. Source: http://groups.google.com/group/bloggers4advan i?pli=1
  45. 45. Shashi Tharoor on Twitter  External Affairs minister Shashi Tharoor uses Twitter to engage with his supporters and detractors and set an agenda for public debate. Source: http://twitter.com/shashitharoor
  46. 46. Tata Tea Jaago Re  From “waking up” to “civic consciousness”  More than 600,000 registrations  Catalyzed an entire ecosystem of citizen action initiatives Source: http://jaagore.com
  47. 47. iJanaagraha Citizen Community  Location based citizen action community platform.  Disclosure: Gaurav is a member of Janaagraha’s technology advisory board. Source: http://ijanaagraha.org
  48. 48. 4 How are social technologies changing media?
  49. 49. Participatory news models are changing how news is and forcing traditional created and consumed… media organizations to experiment with their own participatory models. In the new media landscape, all of us are audience, journalist, editor and source, all at once.
  50. 50. Old Media + New Media
  51. 51. Creative Commons Licenses  The Creative Commons licenses enable people to easily change their copyright terms from the default of “all rights reserved” to “some rights reserved.” Source: http://creativecommons.org/about/licenses
  52. 52. The Digital News Lifecycle Context Analysis News Story Conversation REACH/ DEPTH Blog Post Personalization SMS Alert TIME
  53. 53. Participatory News Models 1. Citizen 3. News journalism Participatory aggregators platforms News Models 2. Independent 4. Social news web-based platforms news platforms
  54. 54. Global Voices  Volunteer-driven citizen news aggregator.  Disclosure: Gaurav is a contributor. Source: http://globalvoicesonline.org/
  55. 55. Ushahidi  Crisis reporting platform built on SMS-map mashup.  Disclosure: Gaurav worked with Ushahidi on Vote Report India. Source: http://ushahidi.com
  56. 56. SEA-EAT Blog and Wiki  Volunteer citizen journalism initiative that became a key source of information and coordination during the tsunami. Source: http://tsunamihelp.blogspot.com/
  57. 57. 26/11 Mumbai Terror Attack  Use of Twitter, Flickr and blogs for citizen journalism during the Mumbai terrorist attack. Source: http://flickr.com/photos/gauravonomics/sets/72 157610357499942/
  58. 58. Vote Report India  Citizen-driven election monitoring platform built on SMS-Google Maps mashup Ushahidi.  Disclosure: Gaurav is a co-founder. Source: http://votereport.in
  59. 59. News & Media Organizations 1. Expert 4. Citizen blogs with Traditional journalism comments News & Media Organizations 2. Campaigns Newspapers 5. Social news and contests Magazines TV channels Movie Studios 6. Communities 3. Profiles and of interest/ personalization practice
  60. 60. CNN iReport  Citizen journalism platform with more than 400,000 reports Source: http://ireport.com
  61. 61. Al Jazeera War on Gaza  Citizen journalism platform built on Ushahidi crisis reporting platform. Source: http://labs.aljazeera.net/warongaza
  62. 62. NYT TimesPeople  Social networking platform for readers to share favorite NYT stories. Source: http://timespeople.nytimes.com
  63. 63. BusinessWeek Business Exchange  LinkedIn-driven professional networking platform for BusinessWeek readers. Source: http://bx.businessweek.com
  64. 64. IBNLive Citizen Journalist  Citizen journalism platform from CNN-IBN. Source: http://cj.ibnlive.in.com
  65. 65. TOI’s Lead India  TOI’s campaign to engage Indian youth in the 2009 Lok Sabha elections. Source: http://lead.timesofindia.com/
  66. 66. Talk to HT  Talk to HT is the Hindustan Times initiative to crowdsource ideas and feedback from readers on columns, editorials and news. Source: http://talktoht.com
  67. 67. NDTV Social  Community for NDTV viewers to follow programs and personalities. Source: http://social.ndtv.com
  68. 68. 5 How are social technologies changing business?
  69. 69. Social Business Trends 1. Cause-based 4. Standalone marketing anti-brand platforms campaigns 2. Watchdog and 5. Sustainable transparency Social Business consumption platforms Trends communities 6. Consumer- 3. Anti-brand driven service communities platforms
  70. 70. Business-to-Business 1. Targeted 4. Partner communities of Business-to- communities practice Business 2. Customer- IT hardware & 5. Corporate and driven support software employee blogs communities Office equipment Business 3. Ideation and solutions 6. Social media research Business contests communities consulting
  71. 71. Infosys Blogs  Infosys employees post on topics relevant to their areas of expertise. Source: http://infosysblogs.com
  72. 72. Dell Take Your Own Path  Community where users shared inspiring stories of entrepreneurship.  Driven by the Dell SME team.  Now replicated internationally.  Disclosure: Dell is a 20:20 Media and 2020 Social client. Source: http://takeyourownpath.in
  73. 73. Tata NEN Hottest Startups  India’s first “people’s choice entrepreneurship contest” got 558 entries. Source: http://hotteststartups.in
  74. 74. NASSCOM Emerge  Community for emerging IT companies hosted by NASSCOM.  Disclosure: Gaurav has done workshops and talks for NASSCOM. Source: http://communities.nasscom.in/
  75. 75. Business-to-Consumer 4. Social 1. Targeted marketplaces communities of Business-to- with reviews and interest Consumer ratings 2. Customer- FMCG 5. Social media driven support Consumer contests communities durables Fashion and 3. Ideation and lifestyle 6. Group-blog research Mobile based advocacy communities Retail programs
  76. 76. Xeta Shootout Contest  Consumer generated content contest (shoot your own Xeta ad film) to reinforce Xeta’s young and fun positioning.  Disclosure: Gaurav was Brand Head, Indica. Source: http://thexetashootout.com
  77. 77. MTV Hero Honda Roadies  Several high- involvement, but disconnected, contests and official groups on social platforms. Source: http://mtvindia.com/roadies/index.php
  78. 78. Cedia Great Driving Challenge  Online talent hunt where three couples were selected for a road trip of their choice in a Mitsubishi Cedia.  The winner got Rs. 1 million. Source: http://greatdrivingchallenge.com
  79. 79. Aircel Save Our Tigers  Campaign to promote awareness about tiger conservation.  200k+ fans on Facebook.  Disclosure: Aircel is a 20:20 Media client. Source: http://saveourtigers.com
  80. 80. Aircel Voice Message App  Voicemail application on Facebook that allows users to put up voice messages rather than plain text messages.  Disclosure: Aircel is a 20:20 Media client. http://apps.facebook.com/aircelvoicemessage
  81. 81. Virgin VTurk campaign  Virgin’s VTurk campaign recruits teens to become Virgin representative in their college, in return for Virgin Mobile branded merchandise. http://virginmobile.in/vturk/vturk_what.html
  82. 82. Tata DOCOMO Create  Series of consumer generated content contests under the Create umbrella. Source: http://create.tatadocomo.com
  83. 83. Vodafone Zoozoo  Consumer generated content contest where users watch snippets of unreleased Zoozoo television commercials and create their own Zoozoo stories. http://microsite.vodafone.in/vodafone/zoozoo/def ault.aspx
  84. 84. Idea Cellular My Idea  Pre-election campaign in 2009, to ask users for their ideas to change India via SMS. http://myideas.co.in
  85. 85. Intel Connected Indians  Intel seeks to connect citizens, industry and civil society for internet-based advocacy Source: https://www.connectedindians.com/
  86. 86. Sunsilk Gang of Girls  Community for young girls to connect with each other and discuss fashion and grooming. Source: http://sunsilkgangofgirls.com
  87. 87. Whisper Being Girl  P&G’s response to Sunsilk Gang of Girls.  Community for young girls to talk about grooming and growing up issues. Source: http://beinggirl.co.in
  88. 88. Pepsi Youngistaan  Series of high- engagement, but disconnected contests under the Youngistaan umbrella.  Disclosure: PepsiCo India is a 2020 Social client. Source: http://youngistaan.com
  89. 89. MakeMyTrip’s OKTaTaByeBye  Full-featured travel community that started as a social media contest. Source: http://oktatabyebye.com
  90. 90. RCB Cricket Fan Club  Fan club for Royal Challengers Bangalore cricket club with almost 50,000 members.  Disclosure: RCB is a 2020 Social client. Source: http://royalchallengers.com
  91. 91. Decoding Social
  92. 92. Brands are joining existing social platforms and even building their own focused In either case, brands social platforms. should be clear about the social object and their users’ relationship with it. Brands on Social Platforms vs. Brands’ Own Social Platforms
  93. 93. How to Scale Passion? Our approach is to build a focused community around a lifestyle, Then, scale it by interest or cause. leveraging existing social platforms like Facebook, Twitter and YouTube. Step 1: Identify Passion Step 2: Ignite Passion Step 3: Scale Passion Select a BIG lifestyle, Build a focused community Build scale by leveraging interest, or cause. around it. existing social platforms.
  94. 94. Decoding Social Social You can look at networking social technologies Blogging By Tool through many Microblogging lenses. Photo-sharing Video-sharing Consumer Product design generated Sales and By Core Decoding By marketing content Dynamic Social Function Conversations Customer Collaboration support Community Public relations Collective Partner relations Business-to- Employee intelligence By Type of Business relations Organiza- Business-to- tion Consumer We like to focus on the core dynamic. Government Non-profit
  95. 95. Five Core Social Dynamics Invisible Collective Intelligence Community Collaboration Conversation Consumer Generated Content Visible Easy Difficult
  96. 96. Five Reasons Why Business is Social        !    Consumer Conversation Collaboration Community Collective Generated Intelligence Content
  97. 97. Consumer Generated Content Your consumers are authors, photographers and filmmakers, all Tap into their rolled into one. creativity. Ask them to interpret your brand. Have you seen this I love my movie? My new car! mobile  phone sucks!
  98. 98. Dell Go Green  Dell Go Green is a consumer generated content contest where consumers submit ideas to redesign, reuse of recycle gadgets to make them go green.  Disclosure: Dell is a 20:20 Media and 2020 Social client. Source: http://dellgogreen.com
  99. 99. Conversations Your customers, partners and employees are talking Listen to them, reach about you, in public. out to them, engage them in a two-way conversation. Have you driven this Yes! It car? rocks!  
  100. 100. Dell Small Business on Facebook  Dell’s Small Business Facebook page, structured as a resource for small businesses to use social media, has more than 37,000 fans.  Disclosure: Dell is a 20:20 Media and 2020 Social client. Source: http://www.facebook.com/dellsocialmedia
  101. 101. Dell Outlet on Twitter  Dell uses Twitter as a channel to sell refurbished computers to corporate purchase managers.  @delloutlet has 1.5 million followers and has resulted in sales of more than $6 million.  Disclosure: Dell is a 20:20 Media and 2020 Social client. Source: http://twitter.com/delloutlet
  102. 102. Collaboration People work together in flow when they connect with each Create rich profiles other as people. and reputation systems to encourage people to help each other. How do I fix this Let me tell problem? you how!  
  103. 103. Dell Support Community  User driven support community to increase customer satisfaction and drive down support costs.  Disclosure: Dell is a 20:20 Media and 2020 Social client. Source: http://en.community.dell.com
  104. 104. Community Communities come together around a shared social object: a Build and nurture a lifestyle, cause or community platform to passion. host your customers, partners, employees, and evangelists. I love road I love trips! I love my travel! car! 
  105. 105. Dell Digital Nomad  Community built around the idea of being a digital nomad.  Targeted at highly mobile laptop users.  Disclosure: Dell is a 20:20 Media and 2020 Social client. Source: http://www.digitalnomads.com/
  106. 106. Dell Take Your Own Path  Community where users shared inspiring stories of entrepreneurship.  Driven by the Dell SME team.  Now replicated internationally.  Disclosure: Dell is a 20:20 Media and 2020 Social client. Source: http://takeyourownpath.com
  107. 107. Collective Intelligence Customers, employees and partners can give Observe their behavior, you new ideas and ask for their ideas, insights. recognize and reward them for their contribution. Here’s ! Here’s how we It worked! an can make Thank you! idea! it better! 
  108. 108. Dell Ideastorm  User driven ideation community to listen to customer’s ideas on product improvement and new product development.  Disclosure: Dell is a 20:20 Media and 2020 Social client. Source: http://ideastorm.com/
  109. 109. Dell Employee Storm  Internal ideation platform to enable Dell’s worldwide community of more than 80,000 employees to post and discuss ideas on topics ranging from product innovation to company HR policies.  Disclosure: Dell is a 20:20 Media and 2020 Social client. Source: http://thesocialworkplace.com/featured/1558/
  110. 110. Made For India
  111. 111. Internet Access is Shared  Internet access in India is shared by default: at school or college, at office, or at a cyber café.
  112. 112. Mobile is Personal and Ubiquitous  More than half a billion mobile users, with 100 million on SMS and 25 million on mobile web. Source:http://flickr.com/photos/vm2827/315015774 6/
  113. 113. Mobile 2.0 in India     Phone-  Text Mobile specific messaging website apps Upload Geo- photo/ location video via services email  
  114. 114. SMS GupShup  SMS-based group- messaging platform with 25 million users. Source: http://smsgupshup.com
  115. 115. BabaJob  SMS-based professional networking platform for household help. Source: http://babajob.com
  116. 116. Made In India Made For the World
  117. 117. Deskaway  SaaS-based project collaboration platforms. Source: http://deskaway.com
  118. 118. Remindo  SaaS based nterprise collaboration and project management platform. Source: http://remindo.com
  119. 119. Uhuroo  SaaS-based enterprise collaboration and document management platform.  Disclosure: Kaushal is a co-founder. Source: http://uhuroo.com
  120. 120. Cynapse  Full-featured enterprise collaboration platform with SaaS, hosted and open source versions. Source: http://cyn.in
  121. 121. YouSuggest  SaaS-based ideation platform. Source: http://yousuggest.us
  122. 122. LifeBlob  Photo-stream based social networking platforms. Source: http://lifeblob.com
  123. 123. GizaPage  Social media hub for individuals and organizations. Source: http://gizapage.com
  124. 124. Essential Reading on Social Technologies
  125. 125. Social Technologies 101
  126. 126. Social Technologies & Society
  127. 127. Social Technologies & Business
  128. 128. About 2020 Social
  129. 129. Who Are We Strategy & Strategy & Marketing Marketing Gaurav Mishra Dave Evans CEO Consulting Director IIMB, Tata Group, Yahoo! Author of ‘Social Media Fellow at Georgetown Marketing: An Hour a Day’ Organizational Enterprise Development Collaboration Gautam Ghosh Kaushal Sarda Consultant Consultant XLRI, Deloitte, HP, Dell Capgemini CRM, Uhuroo Founder
  130. 130. What We Do We build and nurture online communities for clients to connect with customers, partners and employees catalyze collaboration and innovation and drive loyalty and advocacy.
  131. 131. Our Competency Areas Plan Build Engage (Project) (Project) (Retainer) Research Communities Content Strategy Social apps Conversations Workshops Social APIs Contests
  132. 132. Our Practice Areas Business to Business to Employees & Consumer Business Partners Communities Communities Collaboration of interest of practice platforms Contests Content Coaching aggregation
  133. 133. Our Solutions Plan Build Engage (Project) (Project) (Retainer) Research Communities Content Strategy Social apps Conversations Workshops Social APIs Contests Business to Communities Lithium Contests Consumer of interest Drupal Business to Communities Lithium Content Business of practice Drupal aggregation Employees & Collaboration SocialText Coaching Partners platforms
  134. 134. Ask Us How 2020social.com | contact@2020social.com| @2020social gaurav@2020social.com dave@2020social.com @gauravonomics @evansdave gautam@2020social.com kaushal@2020social.com @gautamghosh @ksarda
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