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INSTRUCTIONS
VOICEconnection Instructions for use
with DIALconnection
• Log into SUITEconnection
• Log into Eyebeam
• Click on DIALconnection, then Launch
• Choose the Campaign
• Choose the Script name
• Only the ones you are approved for will show
• Click LAUNCH button which will open the Button
page
• Wait for Eyebeam to ring with a call, then click answer.
• Use VOICEconnection to converse with customers.
• Do every script step in order.
• Only use expressions and rebuttals if needed.
At the end of the call, IF the call is to be POSTED:
choose disposition and it will automatically save
• If the call will be TRANSFERED:
• Click TRANSFER and complete the form
DISPOSITION DEFINITIONS
VM = Voicemail
NI = Not Interested
NA = Not Available
NQ = Not Qualified
WN = Wrong Number
DNC = Do Not Call
TRANSFER = Completed script and transfer to
client
POST = Completed script and posted to client
INCOMPLETE = Did not complete script
HANGUP = Customer Hung Up
CALLBACK = Customer Request Call Back

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DIALconnection1

  • 2. • Log into SUITEconnection
  • 3. • Log into Eyebeam • Click on DIALconnection, then Launch
  • 4. • Choose the Campaign • Choose the Script name • Only the ones you are approved for will show • Click LAUNCH button which will open the Button page
  • 5. • Wait for Eyebeam to ring with a call, then click answer. • Use VOICEconnection to converse with customers. • Do every script step in order. • Only use expressions and rebuttals if needed. At the end of the call, IF the call is to be POSTED: choose disposition and it will automatically save
  • 6. • If the call will be TRANSFERED: • Click TRANSFER and complete the form
  • 7. DISPOSITION DEFINITIONS VM = Voicemail NI = Not Interested NA = Not Available NQ = Not Qualified WN = Wrong Number DNC = Do Not Call TRANSFER = Completed script and transfer to client POST = Completed script and posted to client INCOMPLETE = Did not complete script HANGUP = Customer Hung Up CALLBACK = Customer Request Call Back