3. • Log into Eyebeam
• Click on DIALconnection, then Launch
4. • Choose the Campaign
• Choose the Script name
• Only the ones you are approved for will show
• Click LAUNCH button which will open the Button
page
5. • Wait for Eyebeam to ring with a call, then click answer.
• Use VOICEconnection to converse with customers.
• Do every script step in order.
• Only use expressions and rebuttals if needed.
At the end of the call, IF the call is to be POSTED:
choose disposition and it will automatically save
6. • If the call will be TRANSFERED:
• Click TRANSFER and complete the form
7. DISPOSITION DEFINITIONS
VM = Voicemail
NI = Not Interested
NA = Not Available
NQ = Not Qualified
WN = Wrong Number
DNC = Do Not Call
TRANSFER = Completed script and transfer to
client
POST = Completed script and posted to client
INCOMPLETE = Did not complete script
HANGUP = Customer Hung Up
CALLBACK = Customer Request Call Back