Taking enough Time: back to the basics of the AI summit

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Paper presented at the #2012waic conference - Ghent, Belgium

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Taking enough Time: back to the basics of the AI summit

  1. 1. TakingEnoughTimeBacktoBasicsoftheAISummit MauricioPuerta(UniversidadEsan) IsabelWong(AtreverConsultores)
  2. 2. Co#construc*on+of+a+new+organiza*onal+reality+requires+*me+ 1.  todefinethework 2.  tobuildanempoweredsteering commiHee 3.  tospreadtheinquiry 4.  tomakemeaningoftheinquiry 5.  toheareverybodyintheroom 6.  tolearnfromtheprocess
  3. 3. Taking(metodefinethework 20hours NEXTEL&VIBRA& inindividualconversaPonswithmembersoftop managementteam 2Qdays offQsitemeePngwithtopmanagementteamtoidenPfy prioriPes EffecPveacPonrequiresclarityofintenPon SlowingdownthedecisionQmakingprocess andtakingPmetodefinetheworkbefore acPnghelpsyoueffecPvelyrespondtothe needsoftheorganizaPon. “I+am+happy+because+we+have+now+a+focus+and+a+clear+ opportunity+to+do+something.++Before+we+had+very+confusing+ideas.++Now+we+have+reached+a+consensus+about+ our+priori*es.++Now+we+have+guidelines+to+allocate+our+ resources.”+(VP+of+Opera*ons)+
  4. 4. Taking(metobuildanempoweredSteering Commi8ee 2days PASIÓN&POR&CREAR&NEXTEL& offQsiteAIlearningsession 3weeks preparaPonanddeliverypreQSummit+ThekeytoanempoweredsteeringcommiHeeisthedevelopmentofasenseofownershipoftheprocess. tolearn,topracPceand toadaptAI “We+have+learned,+during+these+past+months,+ how+to+take+responsibility+and+ac*on+of+a+ project+that+involves+the+en*re+organiza*on.++Usually+only+the+leadership+team+conducts+this+type+of+efforts.+But+this+*me+we+did+it+together,+ collabora*ng+across+func*onal+areas+and+ hierarchical+lines”.++(Second+line+manager+HR)
  5. 5. Taking(metospreadtheinquiry 1000hours OneononeandgroupinterviewsIfwereallybelievethat‘wordscreateworlds’andthatwecoQcreatetheorganizaPonthroughtheconversaPonswehave,thelanguageweuseandthestoriesweshare,thenitisessenPaltotakethePmetoinvolveacriPcalmassoftheorganizaPontobeginanewconversaPon.+“Par*cipa*ng+in+the+inquiry+has+allowed+me+to+hear+amazing+and+beau*ful+stories.++I+feel+I+am+budding+again+aPer+many+years.++I+have+renewed+apprecia*on+for+the+company+and+its+people.”++(Second+line+manager+IT)+
  6. 6. Taking(metomakemeaningofthe inquirytogether 2weeks organizingdata 20hours themaPcanalysisofinterviewsItisessenPaltotakethePmetodiscoverthethemesandthelanguagemanifestedthroughtheinterviews,soitinformstheconstrucPonoftheinterviewguideandthestructureoftheSummit.+ “Now+I+am+clear+about+what+brings+life+to+our+company.++I+ know+now+the+specific+areas+I+need+to+aSend+to+sustain+and+ foster+a+culture+of+passion+to+create+Nextel.”+(VP+of+HR)++
  7. 7. CoQconstrucPonofthemes Priori(esofTop ThemesbySteering ManagementGroup Commi8ee1.  theneedtodevelop 1.  Whatconnectsyouto organizaPonalcapacity Nextel tofacenew 2.  BuildingNexteldaring commercialand theimpossible technological challenges 3.  Thedevelopmentofour peopleisoursuccess2.  theneedtoempower thesecondlineof 4.  Nextel’sgeneraPve managers sinergy3.  theneedtofoster 5.  Attheforefrontof employeeengagement tecnologicalsoluPon NEXTEL&VIBRA& PASIÓN&POR&CREAR&NEXTEL&
  8. 8. Taking(metoheareverybodyinthe room 2hours Oneononeinterview 60Tables Heardduringthefirstday 25provocaPveproposiPons Heardduringthe2ndday 45prototypes Presentedduringthethirdday AIsummitisanactofcoQcreaPonthroughconversaPonanditrequiresallstakeholderstoseedthecollecPvework.TakingPmetoconverseandhearallvoicescreatesavirtuouscycleleadingtotheformaPonofacollecPveaffectandimagesforacPon. “I+have+come+to+realize+something+I+had+never+even+imagined.++Our+ people+have+the+wisdom,+the+crea*vity,+and+the+passion+to+respond+to+the+big+challenges+we+have+ahead.++I+do+not+understand+why+have+ we+relied+for+so+long+solely+on+external+consultants+when+we+have+ all+this+talent+in+our+own+home.”+(VP+of+Marke*ng)
  9. 9. Taking(metolearnfromtheprocess 2days MeePngonlessonslearnedAIsummitisasignificantanLearningopportunityfortheorganizaPonanditsleadersTheresultwasareportedshiinthemindsetofsomeoftheseleadersabouttheirownwayofleading,andasetofpracPcestofosterinnovaPon,collaboraPonandengagementatmulPplelevelsoftheorganizaPon.
  10. 10. ClosingReflec(ons•  TakingenoughPmeisnotaneasytaskinthe mistofsomanycompePngorganizaPonal prioriPes.•  TakingPmeisanintenPonthatrequiresfull commitmentfromallthepeopleinvolvedand needstobeconstantlynegoPated.•  IfthisintenPonisupheldfrombeginningto endtheorganizaPonwillharvestsignificant rewards,aswesawwithNextel.
  11. 11. Epilogue MIDDLEMANAGERSTOPMANAGEMENTGROUP

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