OPENING!DOORS:!GENERATING!NEW!CONNECTIONS!TO!FOSTER!SOCIAL!INCLUSION!!!Ronda!Held!Inner!East!Social!Inclusion!Initiative!
Social!Isolation!and!Social!Inclusion!• How!do!we!engage!with!people!who!are!at!risk!of!  isolation!in!our!community?!• Ho...
Opening Doorsinto Community Are you willing to takethe lead in making your   community more       inclusive?!    A communi...
Appreciative!Inquiry!!!!…begins(by(identifying(what(is(positive(and( connecting(to(it(in(ways(that(heighten(  energy,(visi...
Social!Isolation!• Significant!risk!factor!for!morbidity!and!mortality!• Risk!comparable!to!cigarette!smoking!!• Risk!facto...
Two!paths!–!two!solutions!       Needs %     !            !            !%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%Assets%(What!is!n...
Community%Needs%Map%Unemployment                                  Social Housing           Child Abuse                  Cr...
Looking!to!the!community!not!services…!• Found!people!passionate!about!inclusion!• People!raised!the!issues!that!were!impo...
Community%Assets%Businesses             Local Institutions               Schools                         Associations     ...
Program!Process!!!!Group!Interview:!•  Promote!   conversation!•  Vision!for!   community!
Opening!Retreat!!!•  Explore!   leadership!•  Discover!   leadership!   strengths!
Twelve!Principles!of!ABCD!1.  Everyone!has!gifts.!!2.  Relationships!build!a!community.!!3.  Citizens!are!at!the!centre.!4...
Twelve!Principles!of!ABCD!(cont.)!7.    !A!listening!conversation!is!the!way!to!discover!      !motivation!and!invite!part...
ABCD!–!three!steps!!1.  Discover!strengths!2.  Connect!with!each!other!and!our!community!3.  Come!together!to!build!on!kno...
Regular!sessions!•  12!sessions!over!   6!months!•  Meet!in!a!variety!   of!community!   venues!to!   discover!local!   as...
Margaret!Wheatley!                     (                     (                     “There(is(no(power(                    ...
Opening!Doors!has!led!to…!• 58%graduates%strengthening!their!knowledge,!skills!and!  confidence!to!make!a!difference!in!thei...
(Mike!Green!   (              “The(deepest(dream(of(              ABCD(is(that(more(and(more(              people(can(come...
Strength!in!Partnership!Partners at the Opening Doors Graduation 2009
Partners!involved!in!Opening!Doors!! Inner!East!Primary!Care!Partnership!• •  MonashLink!Community!Health!Service!•  White...
Competencies!developed!by!working!together!•  Affirmative% Competence! –! a! focus! on! strengths! to! create!   vitality;!•...
What!was!most!appreciated!about!the!partnership?!%•  Shared%vision,%goal%and%passion.!•  Diversity!of!people!involved!–!di...
What!kept!people!most!engaged?!• Energy,%enthusiasm,%determination,%excitement!about!what!  was!evolving.!• Learning%and%g...
Achievements+• Making!the!projects!happen!!• Using!a!new!approach!to!the!issue!• The!partnership!itself!• The!outcomes!and...
Key!success!factors!!• Perceived!social%value%of!the!initiative!• Common!vision!and!goals%• Diverse%contributions!• Struct...
Quotes!from!partners!!!“Partners(were(prepared(to(work(together(and(change(direction(when(they(could(see(that(the(project(...
Greatest!    Achievement!!!The!Graduation!“…confidence(building(of(the(students(who(will(continue(to(contribute.((They(have...
Community!Benefit!!                           !!                           !Participants!!              Community!Projects!...
Quote!from!an!Opening%Doors%Participant!                          +  “Opening+Doors+has+challenged+many+of+my+belief+ syst...
Quotes!from!participants!“Honestly,(it’s(made(a(huge(difference(in(my(life…in(fact(life(changing.((I(think(doing(this(cours...
PROJECTS!
Resources!(!!!!!!!!!!!
QUESTIONS?!!!!      !!!!!!!!      !!!!!!Find!us!on!facebook!!!!Email:!ronda.held@rondaheld.com.au!!
Sponsors!!       of(the(Manningham!Community!Health!Service!
Opening Doors: Generating new Connections to foster Social Inclusion
Opening Doors: Generating new Connections to foster Social Inclusion
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Opening Doors: Generating new Connections to foster Social Inclusion

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Ronda Held
Presentation at the #2012waic Conference - Ghent, Belgium

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Opening Doors: Generating new Connections to foster Social Inclusion

  1. 1. OPENING!DOORS:!GENERATING!NEW!CONNECTIONS!TO!FOSTER!SOCIAL!INCLUSION!!!Ronda!Held!Inner!East!Social!Inclusion!Initiative!
  2. 2. Social!Isolation!and!Social!Inclusion!• How!do!we!engage!with!people!who!are!at!risk!of! isolation!in!our!community?!• How!can!we!build!sustainable!initiatives!that!will! foster!community!inclusion?!• If!you!were!socially!isolated,!what!would!it!take!for! you!to!take!a!risk!and!become!more!engaged!in!your! community?!
  3. 3. Opening Doorsinto Community Are you willing to takethe lead in making your community more inclusive?! A communityleadership program for SOCIAL INCLUSION!
  4. 4. Appreciative!Inquiry!!!!…begins(by(identifying(what(is(positive(and( connecting(to(it(in(ways(that(heighten( energy,(vision(and(action(for(change.( ( ( ( Cooperrider((2008)(
  5. 5. Social!Isolation!• Significant!risk!factor!for!morbidity!and!mortality!• Risk!comparable!to!cigarette!smoking!!• Risk!factor!for!depression!and!suicide!• Socially!isolated!people!are!less!likely!to!access!health! and!support!services!and!engage!in!positive! behaviours!that!can!improve!their!health!and!wellN being!The!debate!about!social!isolation!focusses!on!deficits.!
  6. 6. Two!paths!–!two!solutions! Needs % ! ! !%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%Assets%(What!is!not!there)! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!(What!is!there)! !! ! ! ! ! ! ! !!!Services!to!meet !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Connections!&!!!!!!!needs ! ! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!contributions! !! ! ! ! ! ! ! !!!!!!Consumers! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Citizens! !! ! ! ! ! ! ! !!!Programs!are!the !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!People!are!the!!!!!!answer ! ! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!answer!!!!!!! !! !
  7. 7. Community%Needs%Map%Unemployment Social Housing Child Abuse Crime Teenage Elderly Mothers IlliteracyPoverty School Dropouts Mentally Ill Homeless Truancy AddictionSocial isolation Delinquency
  8. 8. Looking!to!the!community!not!services…!• Found!people!passionate!about!inclusion!• People!raised!the!issues!that!were!important!to!them!! OPEN!SPACE!PRINCIPLES! Passion! Responsibility!
  9. 9. Community%Assets%Businesses Local Institutions Schools Associations Churches Clubs Gifts of ResidentsParks Income Artists Libraries Youth Elderly Labelled/Marginalized Social Groups Self-Help GroupsHospitals Nonprofits
  10. 10. Program!Process!!!!Group!Interview:!•  Promote! conversation!•  Vision!for! community!
  11. 11. Opening!Retreat!!!•  Explore! leadership!•  Discover! leadership! strengths!
  12. 12. Twelve!Principles!of!ABCD!1.  Everyone!has!gifts.!!2.  Relationships!build!a!community.!!3.  Citizens!are!at!the!centre.!4.  Leaders!involve!others!as!active!members!of!the! community.!5.  People!care!about!something.!6.  Identify!what!motivates!people!to!act.!!
  13. 13. Twelve!Principles!of!ABCD!(cont.)!7. !A!listening!conversation!is!the!way!to!discover! !motivation!and!invite!participation.!8. !Ask,!ask!and!ask.!!9. !Asking!questions!rather!than!giving!answers! !invites!stronger!participation.!!10. !A!citizenNcentred!‘insideNout’!organisation!is!the! !key!to!community!engagement.!11. !Institutions!have!reached!their!problem!solving! !limits.!!12. !Institutions!are!servants.!
  14. 14. ABCD!–!three!steps!!1.  Discover!strengths!2.  Connect!with!each!other!and!our!community!3.  Come!together!to!build!on!knowledge!and!skills!
  15. 15. Regular!sessions!•  12!sessions!over! 6!months!•  Meet!in!a!variety! of!community! venues!to! discover!local! assets!•  Develop!a! community! project!
  16. 16. Margaret!Wheatley! ( ( “There(is(no(power( for(change(like(a( community( discovering(what(it( cares(about.”(
  17. 17. Opening!Doors!has!led!to…!• 58%graduates%strengthening!their!knowledge,!skills!and! confidence!to!make!a!difference!in!their!communities!• 45%grass%roots%community%projects%that!are!working!to! increase!social!inclusion!• Over%4000%community%members%who!are!engaged!with!their! communities!in!new!and!positive!ways!as!a!result!of!these! projects!• A!network!of!50%different%organisations,%businesses%and% groups%collaborating!to!promote!social!inclusion!through!their! support!of!the!program.!
  18. 18. (Mike!Green! ( “The(deepest(dream(of( ABCD(is(that(more(and(more( people(can(come(to(see(truly( that(‘there(is(no(one(we( don’t(need’(and(that(a( community(without(a(place( for(everyone(is(a(community( really(with(a(place(for(no( one.”(
  19. 19. Strength!in!Partnership!Partners at the Opening Doors Graduation 2009
  20. 20. Partners!involved!in!Opening!Doors!! Inner!East!Primary!Care!Partnership!• •  MonashLink!Community!Health!Service!•  Whitehorse!Community!Health!•  Manningham!Community!Health!•  Uniting!Care!Community!Options!•  Ashburton!Support!Services!•  City!of!Boroondara!•  Department!of!Health,!Eastern!Region!•  Womens!Health!East!•  Department!of!Planning!and!Community!Development!!!
  21. 21. Competencies!developed!by!working!together!•  Affirmative% Competence! –! a! focus! on! strengths! to! create! vitality;!•  Expansive%competence!–!challenge!conventional!practices!to! stretch! in! new! direction,! evoking! a! set! of! higher! values! and! ideals!to!inspire!members;!•  Generative% Competence! –! integrative! systems! allow! members! to! see! the! results! of! their! actions,! to! recognize! they!are!making!a!contribution!and!to!see!progress;!•  Collaborative% Competence! –! forums! where! members! can! engage!in!dialogue!and!active!.!! Barrett,!F.!(1998)!cited!in!Cooperrider!et.!al!(2008)!p!205!
  22. 22. What!was!most!appreciated!about!the!partnership?!%•  Shared%vision,%goal%and%passion.!•  Diversity!of!people!involved!–!different!organisations,! different!roles/levels!within!organisations,!not! “representing”!their!organisations,!bringing!resources,! knowledge,!leadership,!linking,!capacity!for!all!to!learn.!!•  Commitment!(ongoing)!and!motivation!to!achieve!real! change!on!the!issue!of!social!inclusion.!!
  23. 23. What!kept!people!most!engaged?!• Energy,%enthusiasm,%determination,%excitement!about!what! was!evolving.!• Learning%and%growth:!The!different,!evolving!and! developmental!nature!of!the!approach!of!capacity!building.! The!challenge!of!seeing!ideas!translate!into!reality.!!The! growth!and!learning!of!individuals!from!being!involved,!and! the!opportunity!to!use!their!expertise!and!networks!to! address!the!challenges.!!• The!importance%of%the%issue.!
  24. 24. Achievements+• Making!the!projects!happen!!• Using!a!new!approach!to!the!issue!• The!partnership!itself!• The!outcomes!and!impacts!of!the!projects!
  25. 25. Key!success!factors!!• Perceived!social%value%of!the!initiative!• Common!vision!and!goals%• Diverse%contributions!• Structures%to!manage!the!partnership%• Relationships%• Roles%• Time%!
  26. 26. Quotes!from!partners!!!“Partners(were(prepared(to(work(together(and(change(direction(when(they(could(see(that(the(project(would(benefit(from(this”( ( “Be(prepared(for(the(long(haul”( (“A(diversity(of(views(leads(to(a(better(outcome”(!
  27. 27. Greatest! Achievement!!!The!Graduation!“…confidence(building(of(the(students(who(will(continue(to(contribute.((They(have(been(skilled(up(on(a(longLterm(basis(and(empowered(to(use(these(skills.(Fantastic(model!”(! Graduation 2010
  28. 28. Community!Benefit!! !! !Participants!! Community!Projects!! !Increased!leadership! Actively!working!to!knowledge,!skills!and! strengthen!community!confidence!to!engage!with! connectedness!and!reduce!communities.! social!isolation!in!local! neighbourhoods.!
  29. 29. Quote!from!an!Opening%Doors%Participant! + “Opening+Doors+has+challenged+many+of+my+belief+ systems.++Through+its+many+unique+experiences+I+now+ see+and+experience+our+world+and+myself+differently.++Where+I+saw+hopelessness,+weakness,+deficiencies+and+indifference+I+now+see+beauty,+strengths,+potential+and+passion.+I+step+forward+now,+empowered+and+hopeful.”(
  30. 30. Quotes!from!participants!“Honestly,(it’s(made(a(huge(difference(in(my(life…in(fact(life(changing.((I(think(doing(this(course(has(opened(my(eyes(to(what’s(possible(and(given(me(renewed(faith(in(others…especially(myself.((I(have(more(confidence(and(faith(in(my(abilities(and(that’s(a(big(shift.”!!Mike!!!Opening(Doors(gave(me(insight(into(how(I(can(contribute.(It(helped(me(to(focus(on(my(strengths(and(see(a(different(way(to(attract(people(to(become(involved.(( ( ( ( ( (((((((((Bunnary!I(learnt(a(lot(from(that(program,(most(importantly(how(to(listen.(( ( ( ( ( ( ( ((((( ((((((((Margaret!I(have(learnt(that(a(lot(can(be(achieved(with(a(small(beginning.(If(we(have(a(simple(idea,(a(clear(vision,(along(with(persistence(and(determination,(anything(is(possible.( ( ( ( (Linda!!
  31. 31. PROJECTS!
  32. 32. Resources!(!!!!!!!!!!!
  33. 33. QUESTIONS?!!!! !!!!!!!! !!!!!!Find!us!on!facebook!!!!Email:!ronda.held@rondaheld.com.au!!
  34. 34. Sponsors!! of(the(Manningham!Community!Health!Service!

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