Beyond Cupfighting - A company based on Love

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Ilja Heitlager
Keynote presented at the #2012waic conference - Ghent, Belgium

Published in: Education, Travel, Business
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Beyond Cupfighting - A company based on Love

  1. 1. A Company based on Love 2012 Summit 1-3 February Ilja Heitlager
  2. 2. personalcraftsmanshi
  3. 3. Schuberg Philis Dutch IT company
  4. 4. expertsfew happycustomers
  5. 5. silosStructure build are counter productive hierarchy
  6. 6. 100% critical systems
  7. 7. multidisciplinary teamsexperts in front
  8. 8. responsiblefull
  9. 9. personal relationshipscupfighting
  10. 10. Outsourcing Performance 2006-2011Overview of the Dutch market for IT outsourcing
  11. 11. Customer RecommendationSchuberg Philis 100Accenture 94Centric 90Fujitsu 88Sogeti 83Simac 82Imtech ITC 82Logica 82Ordina 81T-System 72Atos Origin 70IBM 70Capgemini 67HP Enterprise Services 61Getronics 59 0 20 40 60 80 100 (%)
  12. 12. 2004 - 2011 82 . 8.1 81 . 87 . Customer Satisfactio 7.7 7.2 04 05 06 07 08 09 10 11
  13. 13. 2004 - 2011 82 . 8.1 81 . 87 . Customer Satisfactio 170 7.7 7.2 FTE 149 Revenues in mill EU 47 .5 35 .0 42.5 30 .4 118 20.2 101 13.2 85 90 . 65 . 65 40 50 04 05 06 07 08 09 10 11
  14. 14. next?
  15. 15. timingTOC»  No guts»  Tradition of getting together
  16. 16. match
  17. 17. Filmpje
  18. 18. energy affection
  19. 19. inspire share
  20. 20. Kidswall
  21. 21. All pictures or under creative commons www.schubergphilis.com www.cupfighter.net Ilja Heitlager iheitlager@schubergphilis.com @iheitlager

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