American Airlines' Social Service Soars

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Social service is rapidly becoming a mainstream channel for serving and engaging customers. Join us live to hear special guest Annette Hernandez, manager of social customer service at American Airlines, chat with Mila D'Antonio, editor-in-chief at 1to1 Media, about the Airlines' strategy for its dedicated team of social service agents. For more insights and actionable content visit: http://bit.ly/1kdHEpB

Published in: Marketing
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