About Company HGTechSolutions is a leading software development and web application development company that provides offs...
Why do We exist Deliver maximum value to the society by continuous Learning and Innovation. Aim to provide cutting edge, a...
<ul><li>Value partner </li></ul><ul><li>Ethical and Honest in all our dealings </li></ul><ul><li>Meeting end-to-end needs ...
WHAT WE DO ASP.NET Programming PHP Programming Web Designing
Content Writing Online Marketing Solutions  Web Services
<ul><li>“ Process of creating and maintaining relationships with business customers or consumers” </li></ul><ul><li>“ A ho...
CRM Bottom-line: The use of information-enabled systems for enhancing individual customer relationships to ensure long-ter...
<ul><li>No ! </li></ul><ul><li>Simply an extension of relationship marketing </li></ul><ul><li>Builds on customer service ...
Add Your Title CRM ERP Document  Manaement Project Management Activity Management
CRM AVATAR CRM Avatar Unlocking Business Value
<ul><li>Contact Points: </li></ul><ul><ul><li>Advertisements, Retail counters, Website visits, Purchase, Direct sales, Cat...
About CRMAvatar CRMAvatar is a thought leader in CRM Applications CRMAvatar has created what has come to be one of the mos...
FEATURES OF CRM AVATAR
Features Customer Service Project Management Contact Management Invoices &Payments Sales Management Mailing System
<ul><li>According to our director  there are five steps in building IT-supported CRM. These are: </li></ul><ul><ul><li>Mak...
<ul><li>To use technology and human resources to gain insight into the behavior of customers and the value of those custom...
Why CRM Avatar Integrated E-MAIL Marketing Best Value- Low TCO Consumer Satisfaction Complete 360 Degree Solution Advanced...
WHY ON DEMAND CRM B E C D A Automatic SoftwareUpgrades Add Users Rapidly Up &Running in Minutes No Software to install ,pu...
<ul><li>Providing Search and Comparison Capabilities </li></ul><ul><li>Providing Free Products and Services </li></ul><ul>...
<ul><li>Personalized Web Pages </li></ul><ul><li>FAQs </li></ul><ul><li>Tracking Tools </li></ul><ul><li>E-mail and Automa...
<ul><li>Buy software, install it, and you are all set (Wrong!) </li></ul><ul><li>Identify what information you need and wh...
<ul><li>Responses to campaigns  </li></ul><ul><li>Shipping and fulfillment dates  </li></ul><ul><li>Sales and purchase dat...
WHAT CRM Tactics Can We Do Quickly, Easily, Inexpensively & Get Results? <ul><li>Define Your CRM Process, Requirements and...
Exceed constituent expectations with increased service levels Government CRM empowers public sector entities to build cons...
CRM FOR TRADE VISITORS As the starting point of the lead generation process is the Visitor, the CRM needs to be have the n...
There for a  CRM  should not solely have all the typical features and functions for following up upon leads and customers,...
E nterprise  R esource  P lanning  Avatar
<ul><li>Facilitates company-wide integrated  </li></ul><ul><li>information systems, covering all </li></ul><ul><li>functio...
The Current Scenario <ul><li>Islands of  Information </li></ul><ul><li>Difficult to get timely & accurate information </li...
ERP Avatar - Definition “ Software solution that addresses the Enterprise needs, taking a process view of the overall orga...
Why ERP Avatar? <ul><li>For Management – to know what is happening </li></ul><ul><li>in the company </li></ul><ul><li>One ...
Relevant Issues Expenditure Wireless  Technologies Need Based Application Reduction  In Implementation
ERP Avatar Product selection Phase <ul><li>ERP Team formation for selection </li></ul><ul><li>Appointment of Consultants [...
ERP Avatar– Expectations <ul><li>Integrating all the functions </li></ul><ul><li>Integrating the systems running in all th...
Critical Success Factors for ERP Avatar <ul><li>The firm & optimistic approach of the Management </li></ul><ul><ul><li>on ...
DOCUMENT MANAGEMENT
Document Management is critical to your success. Whether you work in words, pictures, audio, video or scanned images,DMAva...
Maximized Security Minimized Downtime Disaster Recovery Increased Productivity
RETAIN& Archive Documents Customizable Dashboard Simple Web Interface Deliver Documents& Contents
ADVANTAGES OF DOCUMENT MANAGEMENT FOR  CEO’S Digital Archiving Physical Space Centralized Location Additional Utilities To...
ActivityManagement provides you with a total office management solution that simplifies scheduling, customer management, t...
Great  Flexibility Control& Secruity Instant  Access  To Information Increases  Efficiency Instant Information  Access Gre...
PROJECT MANAGEMENT
PMAvatar — the latest generation web based application for managing and tracking software development, IT, manufacturing, ...
Improves Team  Productivity Reduces  Paperwork Managing events which depend on each other in different ways - Being able t...
Reporting FEATURES Issue Mgt Request Mgt Dashboard Team Collaboration Support
Contact HGTechSolutions +919041420021 www.hgtechsolutions.com [email_address]
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Crm12

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Transcript of "Crm12"

  1. 2. About Company HGTechSolutions is a leading software development and web application development company that provides offshore outsourcing services. Our innovation and creativity combined with latest technologies and skills has given us a competitive edge. This has given us the benefit of delivering strategic value through operational efficiency, and providing cost effective, accurate, timely solutions.
  2. 3. Why do We exist Deliver maximum value to the society by continuous Learning and Innovation. Aim to provide cutting edge, and cost effective software solutions .
  3. 4. <ul><li>Value partner </li></ul><ul><li>Ethical and Honest in all our dealings </li></ul><ul><li>Meeting end-to-end needs of customers </li></ul><ul><li>Professionalism </li></ul>
  4. 5. WHAT WE DO ASP.NET Programming PHP Programming Web Designing
  5. 6. Content Writing Online Marketing Solutions Web Services
  6. 7. <ul><li>“ Process of creating and maintaining relationships with business customers or consumers” </li></ul><ul><li>“ A holistic process of identifying, attracting, differentiating, and retaining customers” </li></ul><ul><li>“ Integrating the firm’s value chain to create enhanced customer value at every step” </li></ul><ul><li>“ An integrated cross-functional focus on improving customer retention and profitability for the company.” </li></ul>
  7. 8. CRM Bottom-line: The use of information-enabled systems for enhancing individual customer relationships to ensure long-term customer loyalty and retention.
  8. 9. <ul><li>No ! </li></ul><ul><li>Simply an extension of relationship marketing </li></ul><ul><li>Builds on customer service and satisfaction concepts </li></ul><ul><li>Just the latest buzzword for creating customer orientation </li></ul><ul><li>Bottom-line is still the same </li></ul><ul><li>Yes ! </li></ul><ul><li>A shift in corporate philosophy concerning the approach to value delivery </li></ul><ul><li>Customer-centric approach to value chain </li></ul><ul><li>New and technology-enhanced processes </li></ul><ul><li>Focus is not just on bottom-line, but on top-line </li></ul><ul><li>Goal is to create satisfying experiences across all customer contact points </li></ul>
  9. 10. Add Your Title CRM ERP Document Manaement Project Management Activity Management
  10. 11. CRM AVATAR CRM Avatar Unlocking Business Value
  11. 12. <ul><li>Contact Points: </li></ul><ul><ul><li>Advertisements, Retail counters, Website visits, Purchase, Direct sales, Catalogs, direct mail, Telemarketing, Call centers, Internet email, Sales promotions, Banner advertisements, Market research…… </li></ul></ul><ul><li>What do we get: Data, Data, Data </li></ul><ul><li>What do we want? Information and knowledge of customers </li></ul><ul><li>Why do we want this? Retain customers, Target customers, Change strategies, Make it easy for customers to access information, product, services. Identify profitable customers </li></ul>
  12. 13. About CRMAvatar CRMAvatar is a thought leader in CRM Applications CRMAvatar has created what has come to be one of the most powerful and dynamic hosted CRM solutions available in the market today. We are a rare breed in the market, practicing the true meaning of Customer Relationship Management (CRM) within the halls of all our offices.We take care of our customers, & that's why we have one of the highest customer retention.
  13. 14. FEATURES OF CRM AVATAR
  14. 15. Features Customer Service Project Management Contact Management Invoices &Payments Sales Management Mailing System
  15. 16. <ul><li>According to our director there are five steps in building IT-supported CRM. These are: </li></ul><ul><ul><li>Make it easy for customers to do business with you. </li></ul></ul><ul><ul><li>Focus on the end customer for your products and services. </li></ul></ul><ul><ul><li>Redesign your customer-facing business processes from the end customer’s point of view. </li></ul></ul><ul><ul><li>Wire your company for profit: design a comprehensive, evolving electronic business architecture. </li></ul></ul><ul><ul><li>Foster customer loyalty. In e-Commerce, especially, this is the key to profitability. </li></ul></ul>
  16. 17. <ul><li>To use technology and human resources to gain insight into the behavior of customers and the value of those customers </li></ul><ul><li>Provide better customer service </li></ul><ul><li>Make call centers more efficient </li></ul><ul><li>Cross sell products more effectively </li></ul><ul><li>Help sales staff close deals faster </li></ul><ul><li>Simplify marketing and sales processes </li></ul><ul><li>Discover new customers </li></ul><ul><li>Increase customer revenues </li></ul>
  17. 18. Why CRM Avatar Integrated E-MAIL Marketing Best Value- Low TCO Consumer Satisfaction Complete 360 Degree Solution Advanced Secruity Options Innovative R&D Team East to Use Interface
  18. 19. WHY ON DEMAND CRM B E C D A Automatic SoftwareUpgrades Add Users Rapidly Up &Running in Minutes No Software to install ,purchase and maintain Reduce IT Costs
  19. 20. <ul><li>Providing Search and Comparison Capabilities </li></ul><ul><li>Providing Free Products and Services </li></ul><ul><li>Providing Technical and Other Information and Service </li></ul><ul><li>Allowing Customers to Order Customized Products and Services Online </li></ul><ul><li>Letting Customers Track Accounts or Order Status </li></ul>
  20. 21. <ul><li>Personalized Web Pages </li></ul><ul><li>FAQs </li></ul><ul><li>Tracking Tools </li></ul><ul><li>E-mail and Automated Response </li></ul><ul><li>Help Desks and Call Centers </li></ul><ul><li>Troubleshooting Tools </li></ul>
  21. 22. <ul><li>Buy software, install it, and you are all set (Wrong!) </li></ul><ul><li>Identify what information you need and what to do with it! </li></ul><ul><li>What are the sources of information, where, when, how data come? Where to store this data? How data is used currently? </li></ul><ul><li>CRM systems link these points. </li></ul><ul><li>Data flow between operational system (Sales, Inventories, etc.) to Analytical systems (Logical system/software to identify trends, patterns, behavior…by sorting through this records) </li></ul>
  22. 23. <ul><li>Responses to campaigns </li></ul><ul><li>Shipping and fulfillment dates </li></ul><ul><li>Sales and purchase data </li></ul><ul><li>Account information </li></ul><ul><li>Web registration data </li></ul><ul><li>Service and support records </li></ul><ul><li>Demographic data </li></ul><ul><li>Web sales data </li></ul>
  23. 24. WHAT CRM Tactics Can We Do Quickly, Easily, Inexpensively & Get Results? <ul><li>Define Your CRM Process, Requirements and Select a System that: </li></ul><ul><li>Best Meets Your Current & Future Requirements. </li></ul><ul><li>Delivers that Greatest Value to Your Customers - Ask Them </li></ul><ul><li>Implement and Leverage the CRM System: </li></ul><ul><li>Based on your Marketing/Project Plan & Business Case. </li></ul><ul><li>Define, Target, Personalize, Test, Manage, Measure, Tune integrated Offline/Online Marketing Campaigns. </li></ul><ul><li>Develop & Segment Your Contact List / Database: </li></ul><ul><li>Top 20%, Most Valuable / Best Potential Customers, Network Hubs/Media, Influentials by Interests, Needs… </li></ul><ul><li>Partner on “Fit” Lists, Marketing Campaigns etc. </li></ul><ul><li>Make contacts aware of your Privacy & Data Protection Policy as an initial E-Mail message & Campaign </li></ul>
  24. 25. Exceed constituent expectations with increased service levels Government CRM empowers public sector entities to build constituent-focused organizations Increase efficiency and productivity :
  25. 26. CRM FOR TRADE VISITORS As the starting point of the lead generation process is the Visitor, the CRM needs to be have the notion of Visitor and Visiting Company. A relationship needs to be build and maintained with Visiting Companies, Leads and Customers. LEADSExplorer is a: VCRM: Visiting Company Relationship Management for converting Visiting Companies into Leads. For building a relationship with any Visiting Company the visits are to be monitored and your communications towards the Visiting Company needs to be registered. Both are represented on one chart, as in most cases communications will induce visits. For any Visiting Company, possible contacts can be found using the provided Internet Data Mining tools. These contacts can be called, emailed or a letter can be send. LRM: Leads Relationship Management for converting Leads into Customers . Leads need to be nurtured by communicating with them into Qualified Prospects. CRM: Customer Relationship Management system. Once a lead has become a customer, the relationship needs to be maintained and further developed
  26. 27. There for a CRM should not solely have all the typical features and functions for following up upon leads and customers, but should also be capable of capturing the website visits as these are elementary ands important parts of lead generation and customer relation processes. Conclusion
  27. 28. E nterprise R esource P lanning Avatar
  28. 29. <ul><li>Facilitates company-wide integrated </li></ul><ul><li>information systems, covering all </li></ul><ul><li>functional </li></ul><ul><li>areas </li></ul><ul><li>Performs core Corporate activities and </li></ul><ul><li>increases </li></ul><ul><li>customer service augmenting </li></ul><ul><li>Corporate </li></ul><ul><li>Image </li></ul>ERP AVATAR What is ERP Avatar Text Text Text
  29. 30. The Current Scenario <ul><li>Islands of Information </li></ul><ul><li>Difficult to get timely & accurate information </li></ul><ul><li>Poor connectivity between different </li></ul><ul><li>organizational locations </li></ul><ul><li>Sticking with obsolete technology </li></ul><ul><li>Resist to change </li></ul>
  30. 31. ERP Avatar - Definition “ Software solution that addresses the Enterprise needs, taking a process view of the overall organization to meet the goals, by tightly integrating all functions and under a common software platform”
  31. 32. Why ERP Avatar? <ul><li>For Management – to know what is happening </li></ul><ul><li>in the company </li></ul><ul><li>One solution for better Management </li></ul><ul><li>For cycle time reduction </li></ul><ul><li>To achieve cost control & low working capital </li></ul><ul><li>To marry latest technologies </li></ul><ul><li>To shun the geographical gaps </li></ul><ul><li>To satisfy the customers with high expectations </li></ul><ul><li>To be Competitive & for survival </li></ul>
  32. 33. Relevant Issues Expenditure Wireless Technologies Need Based Application Reduction In Implementation
  33. 34. ERP Avatar Product selection Phase <ul><li>ERP Team formation for selection </li></ul><ul><li>Appointment of Consultants [if needed] </li></ul><ul><li>Scoping study </li></ul><ul><li>Product selection </li></ul><ul><li>Implementation partners selection </li></ul><ul><li>Hardware/Communication cost estimation </li></ul>
  34. 35. ERP Avatar– Expectations <ul><li>Integrating all the functions </li></ul><ul><li>Integrating the systems running in all the locations </li></ul><ul><li>Transparency of information using a single </li></ul><ul><li>data source across the organization </li></ul><ul><li>Software must be responsive </li></ul><ul><ul><ul><li>Modular </li></ul></ul></ul><ul><ul><ul><li>Flexible </li></ul></ul></ul><ul><ul><ul><li>Easy to add functionalities </li></ul></ul></ul><ul><ul><ul><li>Provide growth path </li></ul></ul></ul>
  35. 36. Critical Success Factors for ERP Avatar <ul><li>The firm & optimistic approach of the Management </li></ul><ul><ul><li>on adapting the ERP product driven methodologies </li></ul></ul><ul><ul><li>on customization </li></ul></ul><ul><ul><li>on monetary commitments </li></ul></ul><ul><li>The dedicated Team </li></ul><ul><li>Good Training </li></ul><ul><li>Strict adherence to the Project schedules </li></ul><ul><li>Right technical infra-structure </li></ul><ul><li>Change Management </li></ul>
  36. 37. DOCUMENT MANAGEMENT
  37. 38. Document Management is critical to your success. Whether you work in words, pictures, audio, video or scanned images,DMAvatar can manage any type of document or file in its native formatDocument Management is critical to your success. Whether you work in words, pictures, audio, video or scanned images,DMAvatar can manage any type of document or file in its native format The rich set of tools will allow your users to interact with DMAvatar in their daily routines. DMAvatar was designed to help them do their work more efficiently without forcing them to change their work methods. Our integrated enterprise document management system enables organizations to efficiently create,classify, secure, share, distribute and manage electronic files and paper-based documents in a highly scalable and open environment that is web based. 1 2 3 .
  38. 39. Maximized Security Minimized Downtime Disaster Recovery Increased Productivity
  39. 40. RETAIN& Archive Documents Customizable Dashboard Simple Web Interface Deliver Documents& Contents
  40. 41. ADVANTAGES OF DOCUMENT MANAGEMENT FOR CEO’S Digital Archiving Physical Space Centralized Location Additional Utilities Tools
  41. 42. ActivityManagement provides you with a total office management solution that simplifies scheduling, customer management, time management, and group communications. Your entire office saves time, eliminates mistakes and improves productivity. Automate your entire scheduling process * Schedule and share information for people, rooms, resources * Share customer information with multi-user Contact Manager * Eliminate scheduling mistakes * Use Automated reminders to save you time every day * Email Reminders for Appointment * Share and access via the web * Notes for every call,meeting and task * Task Management * Calendering
  42. 43. Great Flexibility Control& Secruity Instant Access To Information Increases Efficiency Instant Information Access Great Flexibility Control &Secruity Ease of Use Increases Efficiency
  43. 44. PROJECT MANAGEMENT
  44. 45. PMAvatar — the latest generation web based application for managing and tracking software development, IT, manufacturing, financial and many other types of projects. It is called &quot;PMAvatar&quot; for a good reason - it was specifically designed to make project management hassle free and straightforward. There are many options when it comes to project management software and all of them make your life easier. So what really sets PMAvatar apart from the rest? A No-Training-Course-Required Interface An intuitive and friendly interface that is set-up-and-going-in-two-hours easy to use!
  45. 46. Improves Team Productivity Reduces Paperwork Managing events which depend on each other in different ways - Being able to schedule the various members of the project team, including specific tasks for each member - The ability to predict and deal with uncertainties and emergency situations which may arise during the project - Making certain that tasks are finished on time and that new tasks are assigned
  46. 47. Reporting FEATURES Issue Mgt Request Mgt Dashboard Team Collaboration Support
  47. 48. Contact HGTechSolutions +919041420021 www.hgtechsolutions.com [email_address]

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