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PLEASE TURN OFF ALL PAGERS, CELL PHONES, ETC Hard work spotlights the character of people: some turn up their sleeves, som...
ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY David J. Hawes October 4, 2010 If you work just for money, you'll never make ...
MISSION STATEMENT I want to increase the business life expectancy for those involved in the service, repair, and maintenan...
ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY <ul><li>P lanning - Mapping the Journey </li></ul><ul><li>A ccounting - Watch...
ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY <ul><li>P lanning - Mapping the Journey </li></ul><ul><ul><li>Motivation for ...
ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY <ul><li>P lanning - Mapping the Journey </li></ul><ul><li>A ccounting - Watch...
ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY <ul><li>P lanning - Mapping the Journey </li></ul><ul><li>A ccounting - Watch...
ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY <ul><li>P lanning - Mapping the Journey </li></ul><ul><li>A ccounting - Watch...
ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY <ul><li>P lanning - Mapping the Journey </li></ul><ul><li>A ccounting - Watch...
ACTION ITEMS <ul><li>SERVICE AGREEMENTS </li></ul><ul><ul><li>What will I provide </li></ul></ul><ul><ul><li>What will you...
ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY [email_address] COORESPONDENCE
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PACE - Building a Profitable Service Business

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David Hawes

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Transcript of "PACE - Building a Profitable Service Business"

  1. 1. PLEASE TURN OFF ALL PAGERS, CELL PHONES, ETC Hard work spotlights the character of people: some turn up their sleeves, some turn up their noses, and some don’t turn up at all. Sam Ewing
  2. 2. ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY David J. Hawes October 4, 2010 If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours. Ray Kroc
  3. 3. MISSION STATEMENT I want to increase the business life expectancy for those involved in the service, repair, and maintenance of pools and spas. I want to help business owners focus on enjoying family and staying profitable . I want to challenge owners to have a clear vision for their life, and motivate them to reach the goals they have set. David J. Hawes
  4. 4. ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY <ul><li>P lanning - Mapping the Journey </li></ul><ul><li>A ccounting - Watching the $ </li></ul><ul><li>C ontrols - Setting up the Processes </li></ul><ul><li>E xecution - Putting Plans in Motion </li></ul>
  5. 5. ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY <ul><li>P lanning - Mapping the Journey </li></ul><ul><ul><li>Motivation for Service - Long/Short Term </li></ul></ul><ul><ul><li>Quality of Service </li></ul></ul><ul><ul><li>Client Evaluation & Profile </li></ul></ul><ul><ul><ul><li>Marketing Plan </li></ul></ul></ul><ul><ul><li>Time Budgeting </li></ul></ul>
  6. 6. ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY <ul><li>P lanning - Mapping the Journey </li></ul><ul><li>A ccounting - Watching the $ </li></ul><ul><ul><li>Separate the Accounting </li></ul></ul><ul><ul><li>Labor/Material Budgeting (no Subs) </li></ul></ul><ul><ul><ul><li>Overhead </li></ul></ul></ul><ul><ul><li>Pricing my Services </li></ul></ul><ul><ul><li>Determine Pricing for PROFITABILITY </li></ul></ul>
  7. 7. ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY <ul><li>P lanning - Mapping the Journey </li></ul><ul><li>A ccounting - Watching the $ </li></ul><ul><li>C ontrols - Setting up the Processes </li></ul><ul><ul><li>Types of Service (Service Agreements) </li></ul></ul><ul><ul><li>Scheduling/Mapping Routes </li></ul></ul><ul><ul><li>Employees </li></ul></ul><ul><ul><ul><li>Uniforms, Vehicles, Training </li></ul></ul></ul><ul><ul><ul><li>Determine Form of Pay </li></ul></ul></ul><ul><ul><ul><li>Training/Cross Over Employees </li></ul></ul></ul><ul><ul><li>MUST deliver Great consistent Service! </li></ul></ul>
  8. 8. ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY <ul><li>P lanning - Mapping the Journey </li></ul><ul><li>A ccounting - Watching the $ </li></ul><ul><li>C ontrols - Setting up the Processes </li></ul><ul><li>E xecution - Putting Plans in Motion </li></ul><ul><ul><li>Marketing Your New Service </li></ul></ul><ul><ul><li>Initial Time Commitment/Hand Holding </li></ul></ul><ul><ul><li>Evaluate Constantly & Adjust as Needed </li></ul></ul><ul><ul><li>Be Patient. Earnest Efforts = Rewards </li></ul></ul><ul><ul><li>I don't know the key to success, but the key to failure is trying to please everybody. </li></ul></ul><ul><ul><li>Bill Cosby </li></ul></ul>
  9. 9. ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY <ul><li>P lanning - Mapping the Journey </li></ul><ul><li>A ccounting - Watching the $ </li></ul><ul><li>C ontrols - Setting up the Processes </li></ul><ul><li>E xecution - Putting Plans in Motion </li></ul>
  10. 10. ACTION ITEMS <ul><li>SERVICE AGREEMENTS </li></ul><ul><ul><li>What will I provide </li></ul></ul><ul><ul><li>What will you pay me </li></ul></ul><ul><ul><li>What is my/your responsibility </li></ul></ul><ul><li>PHONES </li></ul><ul><ul><li>How accessible will I be </li></ul></ul><ul><ul><li>Commit to return calls </li></ul></ul><ul><ul><li>Prepare for return calls </li></ul></ul><ul><li>BILLING </li></ul><ul><ul><li>Be accurate </li></ul></ul><ul><ul><li>Be regular </li></ul></ul><ul><li>TRUCKS </li></ul><ul><ul><li>Neat </li></ul></ul><ul><ul><li>Orderly </li></ul></ul><ul><ul><li>Well stocked </li></ul></ul><ul><li>PERSONNEL </li></ul><ul><ul><li>Neat </li></ul></ul><ul><ul><li>Knowledgeable </li></ul></ul><ul><li>FINANCIALS </li></ul><ul><ul><li>Pay your bills </li></ul></ul><ul><ul><li>Make profitable decisions </li></ul></ul><ul><li>COMMUNICATION </li></ul><ul><ul><li>Learn to Apologize </li></ul></ul><ul><ul><li>Learn to Say NO!!! </li></ul></ul>ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY
  11. 11. ANATOMY OF A SUCCESSFUL POOL SERVICE COMPANY [email_address] COORESPONDENCE
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