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  • Uniglobe agencies are present in 23 cities

Presentation  india Presentation india Presentation Transcript

  • A Strategic ValuePresentationPresented to: Durr IndiaPresented by: Uniglobe Air Travel Bureau 1/12/2011 SLIDE 1 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • About UNIGLOBE Air Travel Bureau We Are: • A Global network that specialises in Corporate Travel Management • 7 owned offices and 40 associate offices in India • Over 700 associate locations, in over 50 Countries worldwide • Total India travel volume of more than INR 950 Crore • Largest privately held Corporate Travel Management company in India • Largest UNIGLOBE Agency in Asia and Second largest in world • Started in 1962, 48 years of experience 1/12/2011 SLIDE 2 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • About UNIGLOBE Travel UK Canada Europe USA China Japan Middle East India Africa South America Australia ADurr Indiaria | Belgium | Botswana | Canada | Channel Islands | China | Croatia | Czech Republic | England France | Germany | Hong Kong | India | Italy | Iraq | Japan | Jordan | Kenya | Lesotho | Luxemburg | Malaysia Gross annual turnover of C$ 3billion Mexico | Moldova | Morocco | Namibia | Nigeria | Netherlands | Northern Ireland | Peru | Philippines | PolandRomania | Singapore | South Africa | Sri Lanka | Slovenia | Swaziland | Switzerland | Tanzania | Thailand | Uganda UAE | USA | Venezuela | Wales 1/12/2011 SLIDE 3 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • UNIGLOBE Travel South Asia Network Chandigarh Gurgaon Delhi Noida Guwahati Ahmadabad Indore Kolkata Jamnagar Vadodara Anand Rajkot Nagpur Mumbai Pune Hyderabad Goa Bangalore Chennai Ooty Coonoor Coimbatore1/12/2011 SLIDE 4 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Basic Services International & Domestic Air Ticketing Hotel bookings –India/ International 24x7 support -Global Emergency Travel Assistance Visa Management Services Car Rental Passport Facilitation Loss/Misplaced Baggage Coordination Foreign Exchange Account Management Customized MI reports Industry Updates-news Meet & Assist at Airport VIP Handling Assistance with Excess Baggage Crisis Management Carbon Neutral Program Cost Reduction Projects Online Travel Insurance MICE Capabilities / Leisure Packages F.R.R.O Assistance Travel Audits and Special ProjectsSLIDE 5 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Our Principal Assets Strategic Value Travel Consulting + Innovative Technology Efficiency Cost Quality Travel Ease of Consulting Use Innovative Expertise Technology People Peace of mind Comfort1/12/2011 SLIDE 6 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Difference we make to Durr India Strategic Value through Travel Consulting & Innovative Technology Offshore Travel Management Uniglobe ATB Ongoing cost reduction program Global Hotel Consolidation 1/12/2011 SLIDE 7 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Strategic Value STRATEGIC VALUE Consulting Technology1/12/2011 SLIDE 8 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Strategic Value of UNIGLOBE Air Travel Bureau inAction…  HCL  British Gas CSS Technologies  Headstrong Tyco Electronics  Tech Mahindra  Nike Indian Council of  Dr Reddy’s Lab Cultural Relations  Syntel India  Mahindra Satyam Jubilant group  Metro Cash & Carry  MindTree Huawei  Hindustan Times  WNS TATA Communication  Ernst & Young  Bharti Group Vestas India  Ministry of External  Biocon Affairs Moser Baer  Bharat Electronics  GMR group Limited Sony India  GESCO  CII Fleet Maritime Service  Prime Minister’s Blue Dart Office  Vestas SLIDE 9 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Travel Consulting TRAVEL CONSULTING Transactional Consulting @ People 24*7 Crisis Travel Management Emergency Management Consulting Services Airport Offshore Travel Carbon Neutral Facilitation Management Program Services Unmatched In-house Documentation Services1/12/2011 SLIDE 10 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Transactional Consulting @ People  Key Features • Experienced and empowered people; key to travel consulting (Average Experience – 7.2 Years) • Structured Trainings – Soft Skills, Technical and Industry Updates; thus delivering • Intelligent Ticketing • Onsite Travel Management through Implants • Dedicated Account Management Services1/12/2011 SLIDE 11 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Travel Management Consulting  Key Features • Corporate Travel Strategy • Travel Policy Creation and Implementation • Supplier Management • Preferred Account Management Program for Durr India • Service Level Agreement • Online Traveller & Travel Booker Satisfaction Surveys • Management Reports Indicating Travel Policy Compliance • Regular Account Management Meetings/Telephone Reviews1/12/2011 SLIDE 12 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Offshore Travel Management Key Features• Real Time access and no time lags.• Cost Effective – Substantial Saving from current travel spend• Integrated database and reservations system- connects to an extensive network worldwide.• Instant Access, Instant Quotes & Instant Issuances• Searches across •Other market GDS / multiple countries •Consolidators and •Negotiated Private fares across the Uniglobe Network.• Substantial Saving From current travel spend• Single Point of Contact - for booking, ticketing and all travel related services• Reach to maximum airlines in most places for the greatest range of options in currencies and services 1/12/2011 SLIDE 13 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Offshore Air Ticket Booking Process Flow Checks fare on Fare Finder Booking request byDurr India email from Durr India (Multiple GDS / ) offices at India/Worldwide Checks fare onMIS Sent Consolidator siteEvery month Checks fare On Booking / Enquiry received by Indian GDS Uniglobe ATB –Travel Desk At ChennaiPayment to Uniglobe ATB –BTA / Cheque payment Best Fare Approved Tickets Issued and sent to Best Available Options the traveler by Email given to Traveler of Durr India 1/12/2011 SLIDE 14 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • UNIGLOBE Hotel Consolidation Program Key Features  Pre-negotiated tariff with most of the hotels Globally  Negotiate fares on behalf of US Technology for specific properties requested for.  Check the Rate of the Day / Online Hotel tariff for any offers  Check the GDS Hotel Tariffs  The best option shall be provided to the approval. 1/12/2011 SLIDE 15 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Ongoing Cost Reduction Program 7 Steps to Cost Reduction 1) Evaluating your current cost-management strategies 2) Identifying missed savings opportunities 3) Overseeing implementation of travel policy, compliance, adjustment 4) Focused spending, consolidation of travel purchases and preferred vendor selection 5) Reviewing and predicting travel patterns 6) Monitoring supplier policies to capitalize on new opportunities 7) Benchmarking Fares1/12/2011 SLIDE 16 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • UNIGLOBE Carbon Neutral Program Key Features • CO2 tracking for companies who travel for business or Leisure • To purchase carbon credits in order to offset a portion of the CO21/12/2011 SLIDE 17 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Documentation / Visa Services  Unmatched Documentation Services • Experienced personnel managing round the clock servicing for • Passport • Visas • FRRO • Excellent relationships with major visa consulate and passport issuing authorities • Up-to-date knowledge on documentation matters • Use of technology for efficiency management1/12/2011 SLIDE 18 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Crisis Management  Key Features • Help in Draft of Crisis Management Policy for the corporate with global standards • Capabilities of destination intelligence, travel alerts and incident reporting • Detail profiling for emergency Access and tracking of Travelers in warning zones • We provide to keep the travelers informed of potential and actual risks before, during and after a business trip • Medical Pre Trip Suggestions and Travel tips1/12/2011 SLIDE 19 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • 24*7 Emergency Services  Key Features • 24 hours, 7 Days a week emergency service • Unmatched assistance for international travelers • Change reservation • Lost-baggage assistance1/12/2011 SLIDE 20 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved. Back
  • Innovative Technology INNOVATIVE TECHNOLOGY Reporter Fare Complete Quality Essential Search Manager Access Access Complete On-line Itineraries Online Tracker Complete Communicator1/12/2011 SLIDE 21 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • UNIGLOBE Complete Communicator  Travel Profiling System • Automated traveler profile download to reservations • Ensures error free reservation • Compatible with all Booking GDS system1/12/2011 SLIDE 22 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • UNIGLOBE Complete Quality Manager Key Features • Validates PNR on Pre-defined Quality Check Points • Customize as per corporate travel policy • Traveler Profile information auto captured • Alerts for Policy violation • Durr India • UNIGLOBE Air Travel Bureau • Enables waitlist clearance • Checks fare rules • Lowest Logical Available Fare Search • Check seat / individual traveler preference. 1/12/2011 SLIDE 23 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Snapshot of Uniglobe Quality Manager 1.BALA/ASHWIN MR 2 LH 755 Q 10MAR 2 BLRFRA HK1 0325 0845 10MAR ELH/4QALPB 3 LH 754 Q 19MAR 4 FRABLR HK1 1225 0125 20MAR ELH/4QALPB 4 AP BLR +91 80 28528395 - UNIGLOBE AIR TRAVEL BUREAU -A Seat block has been 5 TK TL17FEB/BLRUG3130 6 SSR RQST LH HK1 BLRFRA/35DN,P1/S2 automatic as per profile 7 SSR RQST LH HK1 FRABLR/35CN,P1/S3 8 RMF UTMAQUA PLATINUM FARES 16FEB 0912 -2.7.6- 9 RMF UTMLOWER FARE FOUND ON CURRENTITINERARY Savings on current itinerary 10 RMF UTMTOTAL FARE OF 32374 11 RMF UTMSAVINGS OF 25330.00 12 RMF UTMLOWER FARE FOUND ON FOLLOWING Identified (LH)ITINERARY 13 RMF UTMEK 569Q 10MAR BLRDXB NN1 04150650 14 RMF UTMEK 45Q 10MAR DXBFRA NN1 0840 1245 15 RMF UTMEK 46Q 19MAR FRADXB NN1 14252330 16 RMF UTMEK 564Q 20MAR DXBBLR NN1 03400850 Savings on alternate 17 RMF UTMTOTAL FARE OF 28542.00 18 RMF UTMSAVINGS OF 29162.00)>md itinerary identified (EK)GENERAL - Q0 C0 (0)--- RLR ---RP/BLRUG3130/BLRUG3130 GV/AS 16FEB09/1157Z4QALPB Search process is still on 18 RMF UTMSAVINGS OF 29162.00 19 RMF UTMSET FOR FUTURE LOW FARE CHECK until the time-limit expiresPROCESSING 1/12/2011 SLIDE 24 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • UNIGLOBE Complete Tracker  Passport and Visa Tracker • Tracks movement of passports and visas • Email Alerts • Passport Expiry • Visa Expiry • Booklet completion1/12/2011 SLIDE 25 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • UNIGLOBE Essential Access Online Booking Tool • Based of leading Self Booking Platform used and tested by UNIGLOBE Travel in advanced travel markets • UNIGLOBE Air Travel Bureau will provide end-to- end solution to US tech in implementing SBT solution • Customize • Implement and Adoption • Analytical Studies (MIS)1/12/2011 SLIDE 26 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • UNIGLOBE Reporter  Key Features • Automated Reservation download from CRS • Minimal manual intervention for invoice generation • Exhaustive actionable management reports generation on; • Network Spend Consolidation • MI by Profit center/Cost center/Projects • Directional/Class/Airline/City-pair spend • Online reports • SLA Compliance Reporting • Refund / Cancellation –Tracking and Reporting • Savings accrued/savings Missed – Reason codes • Vendor Deal tracking • Average Ticket Price MIS • Savings Offered/Accepted/Declined1/12/2011 SLIDE 27 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Key Check-Points to get started Discuss and Implement UNIGLOBE Customer Satisfaction Program Coordinate and Distribute E-Newsletters On-site Agency Orientations for Account Personnel Implement Administrative Coordinate Corporate and and Accounting Procedures Travel Coordinators Training Implement UNIGLOBE Reporter Implement UNIGLOBE Rescue Line ProgramDiscuss and Implement Implement UNIGLOBE Essential Access Travel Management (if applicable) Report Program Implement UNIGLOBE Complete Quality Control Distribute/Complete Personal Travel Profiles Distribute/Complete Corporate Travel Profiles Review Corporate Travel Policy Announcement of UNIGLOBE Appointment 1/12/2011 SLIDE 28 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Key Check-Points to get started Discuss and Implement UNIGLOBE Customer Satisfaction Program Coordinate and Distribute E-Newsletters On-site Agency Orientations for Account Personnel Implement Administrative Coordinate Corporate and and Accounting Procedures Travel Coordinators Training Implement UNIGLOBE Reporter Implement UNIGLOBE Rescue Line ProgramDiscuss and Implement Implement UNIGLOBE Essential Access Travel Management (if applicable) Report Program Implement UNIGLOBE Complete Quality Control Distribute/Complete Personal Travel Profiles Distribute/Complete Corporate Travel Profiles Review Corporate Travel Policy Announcement of UNIGLOBE Appointment 1/12/2011 SLIDE 29 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.
  • Thank You1/12/2011 SLIDE 30 © 2007 Uniglobe Travel International Limited Partnership. All Rights Reserved.