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Communication

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Transcript

  • 1. Effective
    Communication
    Skills
    Without effective
    communication
    you can’t lead…….
  • 2. What is communication?
    Communication is the art of transmitting
    Information
    Ideas
    Attitudes
    from one person to another. Communication
    is the process of meaningful interaction.
  • 3. What are the channels used for
    communication?
    Listening
    Speaking
    Smelling
    Seeing
    Touching
    Tasting
    Writing
  • 4. Why do
    we
    communicate?
    • To change the behavior
    • 5. To get action
    • 6. To ensure understanding
    • 7. To persuade
    • 8. To get and give information
  • What are the most common ways we communicate?
    Body
    language
    Visual Images
    Speaking
    Writing
    spoken word
    written word
  • 9. What is communication process?
    sender
    Receiver
    Barriers to communication
  • Hearing Vs Listening
    Listening
    Hearing
    Physical process, natural,
    passive
    Physical process as well as
    mental process, active,
    learned process, a skill
    Listening is hard.
    • Listening to others is an elegant art
    • 16. Good listening reflects courtesy and good manners
    • 17. Listening carefully to the instructions of superiors improve
    competence and performance
    • The result of poor listening skill could be disastrous in
    business
    • Good listening skill can improve social relations and conversations.
    • 18. Listening is a positive activity rather than a passive or negative activity
  • 19. Communication involves 3 components
    • Verbal Messages
    the word we choose
    • Para verbal Messages
    how we say the words
    • Nonverbal Messages
    our body movements
  • 20. How it works
    There are three
    major components
    in human face to face
    communication
    which are
    Body language
    Voice tonality
    words
    According
    to research
  • 21. Types of communication
    Based on the channels used for communicating,
    the process of communication can be broadly classified as
    Verbal communication
    (oral, written, email)
    Non verbal communication
    (expression, expressive behavior, body language)
  • 22. Verbal communication
    Verbal communication is further divided into written and oral communication.
    Oral: the oral communication refers to spoken words in
    the communication process. Spoken conversations or
    dialogs are influenced by voice modulation, pitch,
    volume and even the speed and clarity of speaking.
    Written: All the things which are communicated by
    writing. Effectiveness of written communication
    depends on the style of writing, vocabulary used,
    grammar, clarity and precision of language.
  • 23. The person who makes eye contact open the flow of communication and convey
    interest
    concern
    warmth
    credibility
  • 24. Facial Expressions
    There are six categories of facial expressions, happiness,
    sadness, anger, disgust, surprise, fear.
    You have 80 muscles in the face that can create more
    than 7000 facial expressions.
    The facial muscles produce the varying facial expressions
    that convey information about emotions, mood, and ideas.
  • 25. What is the
    face youshow?
    Smiling is a powerful cue that transmits;
    Happiness
    Friendliness
    Warmth
    Liking
    Affiliation
  • 26.
  • 27. Gesture
    If you fail to
    gesture while
    speaking, you
    may be
    perceived as
    boring, stiff
    and
    unanimated.
  • 28. Gestures are a form of nonverbal communication in which visible
    bodily actions are used to communicate a particular messages, either
    in place of speech or together and in parallel with spoken words.
    Gestures include movement of the hand, face, or other parts of body.
  • 29. Posture and Body Orientation
    You communicate numerous
    messages by the way you
    walk, talk, stand and sit.
  • 30. اپنے معاشرے پرنظر ڈالیے
    کیا آپ محسوس نہیں کرتے کہ
    ہمارا ماحول بہت خوبصورت ہو
    سکتا ہے اگر ہم اسے زیادہ صاف
    ستھرا رکھیں۔کچرا وہیں ڈالیں
    جو اُس کی مناسب جگہ ہے۔ہم
    دیکھتے ہیں کہ لوگ کچرے کے
    ڈبے استعمال کرنے کے حوالے
    سے بہت غیر ذمہ دارہیں۔ہم
    مسلمان ہیں اور تہارت سب
    سے پہلا سبق ہے۔ براے
    مہربانی کچرا دان استعمال کریں۔
  • 31. Essentials of Communication
    Dos
    • Always think ahead what your going to say
    • 32. Use simple words and phrases that are understand by every body
    • 33. Increase your knowledge on all subjects your required to speak
    • 34. Speak clearly and audibly
    • 35. Check twice with the listener whether you have been understood
    accurately or not
    • In case of interruption, always do a little recap of what has been
    already said
    • Always pay undivided attention to the speaker while listening
    • 36. While listening always make notes of important points
    • 37. Always ask for clarification if you have failed to grasp other’s
    point of view
    • Repeat what the speaker said to check whether you have
    understand accurately.
  • 38. Essentials of Communication
    Don’ts
    • Do not instantly react and mutter something in anger
    • 39. Do not use technical terms and terminologies not understood by
    majority of people
    • Do not speak too fast or too slow
    • 40. Do not speak in inaudible surroundings, as you won’t be heard
    • 41. Do not assume that every body understands you
    • 42. While listening do not glance here and there as it might distract
    the speaker
    • Do not interrupt the speaker
    • 43. Do not jump to the conclusion that you have understood every
    thing
  • 44. Effective communication
    It is two way
    It involves active learning
    It reflects the accountability of speaker
    and listener
    It utilizes feedback
    It is free of stress
    It is clear