INTERNET CAFE- TQM

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INTERNET CAFE- TQM

  1. 1. INTERNET SHOP ECHO NET CAFE
  2. 2. LOCATION • Manhattan Parkway, Aurora Boulevard Quezon City.
  3. 3. CUSTOMER EXPECTATION • • • • • • • • • Fast internet connection Best and Complete Hardware Comfortable Place and Best Ambience Updated software Affordable Price Snack Bar 24/7 Availability Complete Service Offered Great and approachable crew
  4. 4. DEVELOP AN INFORMATION AND GATHERING PLAN Survey around the viccinity and other establishment . For a month with a potential target market.
  5. 5. GATHER INFORMATION • Interview customer regarding their experience in different establishedment. • Make a dry run.
  6. 6. ANALYZE THE RESULTS • Make a chart showing the results gathered comparing to speculated results.
  7. 7. CHECK THE VALIDITY OF CONCLUSIONS • Check possible solution and adjustment from the conclusion gathered.
  8. 8. TAKE ACTION • Soft opening for a week observing the flow of the customer. Continous gathering information and custome feedback. • First year is a struggle it will be the start of making target sales and profit. • Always do " beat year ago". Continous improvement of service and maintainance f all the assets of the internet shop.
  9. 9. Thank You ECHO INTERNET CAFE By: Jomalyn V. Tiletile Total Quality Management
  10. 10. Thank You ECHO INTERNET CAFE By: Jomalyn V. Tiletile Total Quality Management

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