An MIS provides managers with information and support for effective decision making, and provides feedback on daily operations
Output or reports, are usually generated through accumulation of transaction processing data
Used for generating reports including inventory status reports, financial statements, performance reports etc.
Reports are essential for analyzing different aspects of business.
Help to answer 'what-if' questions like what would be the effect on cash flows of a company if the credit term is changed for its customers etc.
Each MIS is an integrated collection of subsystems, which are typically organized along functional lines within an organization
CHARACTERISTICS OF MIS
Integrated user machine system
Supports operations, management, analysis & decision making functions
Utilizes computer hardware, software, manual procedures, models for analyzing, planning, control & decision making and a database
Provides reports with fixed and standard formats
Hard-copy and soft-copy reports
Uses internal data stored in the computer system
End users can develop custom reports
Requires formal requests from users
SOURCES OF MANAGEMENT INFORMATION Schematic
Corporate databases of internal data Databases of external data Databases of valid transactions Operational databases Transaction processing systems Management information systems Decision support systems Executive support systems Expert systems Business transactions Input and error list Drill-down reports Exception reports Demand reports Key-indicator reports Scheduled reports Employees Corporate intranet Application databases
OUTPUTS OF A MANAGEMENT INFORMATION SYSTEM
Produced periodically, or on a schedule (daily, weekly, monthly)
Summarizes the previous day’s critical activities
Typically available at the beginning of each day
Gives certain information at a manager’s request
Automatically produced when a situation is unusual or requires management action
SCHEDULED REPORT EXAMPLE Daily Sales Detail Report Prepared: 08/10/xx Order # Customer ID Sales Rep ID Ship Date Quantity Item # Amount P12453 C89321 CAR 08/12/96 144 P1234 $3,214 P12453 C89321 CAR 08/12/96 288 P3214 $5,660 P12453 C03214 GWA 08/13/96 12 P4902 $1,224 P12455 C52313 SAK 08/12/96 24 P4012 $2,448 P12456 C34123 JMW 08J/13/96 144 P3214 $720
MANAGEMENT INFORMATION SYSTEMS FOR COMPETITIVE ADVANTAGE
Provides support to managers as they work to achieve corporate goals
Enables managers to compare results to established company goals and identify problem areas and opportunities for improvement
MIS is an integrated collection of functional information systems, each supporting particular functional areas.
An Organization’s MIS Financial MIS Marketing MIS Human Resources MIS Accounting MIS Drill down reports Exception reports Demand reports Key-indicator reports Scheduled reports Databases of external data Databases of valid transactions Transaction processing systems Business transactions Business transactions Extranet Internet Production & operation MIS
The system shares all accounting reports at different levels of management
Provides financial information to all financial managers within an organization.
Uses and management of funds Financial statistics for control Operational databases Databases of valid transactions for each TPS Transaction processing systems Business transactions Business transactions Internet or Extranet Financial MIS Business transactions Databases of external data Databases of internal data Financial DSS Financial ES Financial applications databases Customers, Suppliers
INPUTS TO THE FINANCIAL INFORMATION SYSTEM
Strategic plan or corporate policies
Contains major financial objectives and often projects financial needs.
Transaction processing system (TPS)
Important financial information collected from almost every TPS - payroll, inventory control, order processing, accounts payable, accounts receivable, general ledger.
Annual reports and financial statements of competitors and general news items.
MANUFACTURING MIS Schematic
INPUTS TO THE MANUFACTURING MIS
Strategic plan or corporate policies.
Receiving and inspecting data
MANUFACTURING MIS SUBSYSTEMS AND OUTPUTS
Design and engineering
Master production scheduling & Inventory control
Manufacturing resource planning
Just-in-time inventory and manufacturing
Computer-assisted manufacturing (CAM)
Computer-integrated manufacturing (CIM)
Flexible manufacturing system
Quality control and testing
HUMAN RESOURCE MIS
Concerned with all of the activities related to employees and potential employees of the organization
Benefit reports Salary surveys Scheduling reports Operational databases Databases of valid transactions for each TPS Transaction processing systems Business transactions Human Resource MIS Databases of external data Databases of internal data Manufacturing DSS Manufacturing ES Human resource applications databases Training test scores Job applicant profiles Needs and planning reports
INPUTS TO THE HUMAN RESOURCE MIS
Strategic plan or corporate policies
Order processing data
HUMAN RESOURCE MIS SUBSYSTEMS AND OUTPUTS
Human resource planning
Personnel selection and recruiting
Training and skills inventory
Scheduling and job placement
Wage and salary administration
MARKETING INFORMATION SYSTEM
Continuing and interacting structure of people, equipment and procedures
Used to gather, sort, analyse, evaluate, and distribute timely and accurate information
For marketing decision makers to improve their marketing planning, implementation, and control
INPUTS TO MARKETING MIS
Strategic plan and corporate policies
MARKETING MIS SUBSYSTEMS AND OUTPUTS
Web based market research
Promotion and advertising
USES OF MIS – FEW EXAMPLES Government Consumers Employees Culture Businesses Privacy Education Company Operations Tactics Strategy
Advantages Decreased overhead. Flexibility in part-time workers. Disadvantages Harder to evaluate workers. Harder to manage workers. The Firm Advantages Reduced commuting costs. Flexible schedule. Disadvantages Loss of personal contacts. Distractions. Employees Suburban work centers Telecommuting
How Cynical Can You Be? Which of these websites do you believe? How do you decide? Does it help if you know the website? BBC News ArthritisCure.net
Government Representatives and Agencies
Providing Internet access to government data.
Democracy and participation
Getting data and information
Providing feedback and participating
Voting—will we ever see electronic or online voting?