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Their drawing truly did look like a bowl of spaghetti.
The other two sub-teams gathered their information for the rest of the line.
The team could calculate transport distances (materials, products, docu-
ments) from path measurements on a scale flow layout (for physical
processes) or actual floor measurements (for physical processes), using
the Spaghetti Diagram or a Standard Worksheet.
Measure Phase Example - Billing Department Customer Service
The Dispute Team decided to use a process map for their initial data and
information gathering. They used a simple PCS worksheet to capture the
process steps and as a place to store related performance information.
They also did a Spaghetti Diagram of people walking around looking for
information (customer files, documentation, analysis tools) and looking
for supervisors to approve certain things.
To create the process map, the team walked through the process. They
then developed a map that highlighted the main steps. They also decided
which activities and work volumes needed to be measured. They decided
Lead time - the length of time it took for one dispute document to go
through the enti