the pilot? How is the effectiveness of the training being measured?"
Answer: Training is blended with performance on the job and the process
results are the final measure of the power of the training. There are
tests to measure that people do understand the new process as well as
their roles in continuous process improvement.
Champion: "What are the current attitudes of the people in the other two OE
Answer: People remain concerned that the increased productivity will
eventually lead to a loss of some jobs.
Champion: "The sales force is already promoting our new shortened order
cycle capabilities to targeted large customers. The promotion
announcement will hit the OE Centers and Plants next week. The
sales force is going through Six Sigma Foundations training and we
have Six Sigma projects to improve sales performance. We are
letting all the Plants and OE Centers know that we are expecting
increases in order volume in the next month."
Champion: "What other barriers do you see to successful change in the OE
Answer: After several weeks of the pilot, some of cell members have asked to
be transferred to jobs that are not team based. The people say they are
not comfortable with team process and the disagreement that it
generates. Twenty percent of the people in cells have been counseled